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CD WOW Returns Address Now In Cyprus

Hi, I don't know if any of you are aware, but CDwow have just stopped returns in the UK, and any faulty items must be posted to Cyprus. The only compensation is an e-voucher to cover the postage.

I am not happy having to post it to Cyprus and was wondering if anyone knew a way around this?
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Comments

  • grex9101
    grex9101 Posts: 1,534 Forumite
    Take it to Cyprus yourself?!

    :rotfl:
    The word is BOUGHT, not BROUGHT.
    It's LOSE, NOT LOOSE.
    You ask for ADVICE not ADVISE.
  • barnabee
    barnabee Posts: 1,210 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I didn't know they were doing that. I've been shopping with them for ages and I have only had to send one order back in all that time so I dont see a problem really. I think their CS is excellent (unlike many others) and hope they continue to offer great prices. This won't put me off shopping with them.
  • Vindiesel
    Vindiesel Posts: 472 Forumite
    Don't shop there?

    Sorry to be facetious. For future reference go for somewhere British- try Play.com (usualy very good prices and FREE delivery), or tesco.com
    Therefore you have the security of dealing with UK companies, and support UK jobs

    cheers
  • grabbit
    grabbit Posts: 63 Forumite
    Vindiesel wrote:
    Don't shop there?

    Sorry to be facetious. For future reference go for somewhere British- try Play.com (usualy very good prices and FREE delivery), or tesco.com
    Therefore you have the security of dealing with UK companies, and support UK jobs

    cheers
    err play.com are in jersey or guernsey aren't they ?
    At least cdwow's HQ and call centre is in the UK - High Wycombe
    Don't think either source their product in the UK
    So you either want cheap
    or UK
    or neither
    or some parts in the UK.

    At present CD wow are part UK
    and Play.com are not

    Sorry to be even more facetious
  • TrishaM
    TrishaM Posts: 654 Forumite
    Part of the Furniture Combo Breaker
    Sorry but cd-wow's call centre is now in India. Had to call them the other day about a problem cd. Still not received replacement.
  • greyster
    greyster Posts: 2,392 Forumite
    perhap it was an Indian in the UK?
  • doesnt cdwow HQ have to be registered outside the UK because of the tax break they have?
  • pdoff
    pdoff Posts: 2,908 Forumite
    the 1st thing i got from them is faulty, charlottes web dvd. only just tried it as was birthday pressie for son. they said they will replace if i return but they not replied to my email about whether postage will be refunded. does anyone know cost of returning to cyprus? by evoucher do u mean i have to buy something else & the postage cost will be taken as a discount from that? bit cheeky if so!! i got the dvd with the voucher from the star so if ds1 wasnt so upset i would just bin it & forget about it!!
    Cleaning the house while children are growing is like shovelling snow when it's still snowing!
  • decanay
    decanay Posts: 84 Forumite
    Yeah, you will have to buy something else with the e-voucher or else you completely loose out on the postage. I don't know about costs yet, as I'm trying hard to get around it.

    I was wondering whether anyone knew if CDwow are subject to UK trading standards when supplying to the UK? If their HQ is still in England (the phone number on the site would suggest so), then surely they do. This would require them to arrange for collection of any faulty goods.

    What do you think?
  • Prudent
    Prudent Posts: 11,647 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It is very expensive to post out to Cyprus, surely this can't be right?
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