Now this is a strange one

MyUserNamesTaken

Got to say I agree with previous posters. Much as you may not like Ebay rules, they are the rules you agree to when you use Ebay. As such, you're likely to get a non-performing seller strike. The fact that the item is now at a higher value than on the previous auction is neither here nor there. If I were the buyer, I'd insist that you sell the item to me at the original auction winning bid price, and not the new auction price, as you had no right under Ebay rules to relist the item that fast.

Graham_Devon

MyUserNamesTaken wrote:

Got to say I agree with previous posters. Much as you may not like Ebay rules, they are the rules you agree to when you use Ebay. As such, you're likely to get a non-performing seller strike. The fact that the item is now at a higher value than on the previous auction is neither here nor there. If I were the buyer, I'd insist that you sell the item to me at the original auction winning bid price, and not the new auction price, as you had no right under Ebay rules to relist the item that fast.

As a buyer you would insist?

I do not get the mentality sometimes. It's the same with the bank charges thread.

If you do not PAY....you do not have ANY right to the goods! It can't be just me who thinks this?!

Just because you have won the auction, doesn't give you rights to the goods. If you don't pay for the auction, then go and bid on the next auction, why the hell would you expect or insist on paying the same price as the one you didn't pay for?!

I'd say that's called 'shooting yourself in the foot'.

What do you buyers REALLY expect from sellers?! Do you think paying 10 days later REALLY gives you the right to have it at that price!? After no communication!? Not even bothering to say 'I have a problem mate'.

I did have a buyer who had a problem once, bought a £200 item off me. He explained 2 days later that the council had taken all his money from his bank account and unsure why. Ended up to be a cockup by the council. The buyer told me, asked could I wait, I agreed and actually got quite friendly with him. He paid a month later (when he got his money back) and I sent the goods.

If this buyer had at least responded, he could also have had the goods. At £40 instead of £60.

carrie483

Graham_Devon wrote:

Several e-mails exmplaining the situation should be enough without having to involve NPB alerts. He took no notice of invoices, no notice of e-mails asking him if he's having a problem to get in contact. No notice of the e-mails stating 'I will need to relist if payment not recieved on the 7th day'.

That is the rules. That gives the buyer a certain extra amount of time to pay. I have 2 people who i have done a NPB alerts at the moment and yes it is annoying having to wait an extra 7 days but i agreed to the T&C's and i have to accept it.

They aren't saying you are a bad seller but like many posters on this site you only seem to want to hear from people who are going to agree with you.

Carrie

carrie483

Graham_Devon wrote:

Just because you have won the auction, doesn't give you rights to the goods.

Yes it does, it says when you bid, you are entering into a contract to buy the goods.

Graham_Devon wrote:

What do you buyers REALLY expect from sellers?!

Buyers expect us to follow the rules as do we with our buyers.

FamilyGuy_2

Why didn't you just accept the late payment, cancel the relisted auction, and send the item?

Graham_Devon

I don't mind people disagreeing with me at all. I always have it in my work life. However, you are entering a contract to buy the goods, yes. But, you fail to uphold that contract if you don't pay for them.

Let's face it, a NPB alert would get you a neg. I needed the item shifted, I'm moving house and that was in the auction, i.e this is the reason its up for auction I have no space for it.

I read the feedback, saw plenty of 'no payment, no communication' or 'no communcation, paid in the end'. Simply thought, sod this, I need it gone, after sending many e-mails, I also hit the non communication barrier, told him I was putting it up again with a days notice (24 hours). No reply. So I put i back up again. He then started paying after 10 days, plenty of refunds. He's now the highest bidder again.

I think he may now have the hint. If he pay's for this within 7 days I will send it to him. However, if he expects to pay the same price as the time he won before, I'll do a second chance offer to the next highest bidder and send it to them.

Buyers cannot expect (well maybe with some people they can) to pay when they feel like it.

If his feedback didnt have so many 'non payment' and 'no communication and delayed payment' entries, I would have let it go and tried a bit longer.

I actually used the feedback though, and decided from that, which afterall, is what the feedback is there for.

What get's me is the 'i would insist to buy it for the same price' message. I cannot stand buyers like this. They don't fulfill their part, but expect me to bend over backwards to help them.

Graham_Devon

FamilyGuy wrote:

Why didn't you just accept the late payment, cancel the relisted auction, and send the item?

I would, but as it's now £20 more and I haven't done anything different and its worth around £100....would you?

Like I have said, if the buyer had just replied, told me he was having problems, he would have the item by now for £40. But...he didnt.

As it's now £20 more, and has more watchers, I'll let it run and take the extra money.

MyUserNamesTaken

Graham_Devon wrote:

As a buyer you would insist?

I do not get the mentality sometimes. It's the same with the bank charges thread.

I see, if you don't like the reply you get, you start with the insults. As a buyer who has paid for the item, I would insist, yes.

Graham_Devon wrote:

If you do not PAY....you do not have ANY right to the goods! It can't be just me who thinks this?!

He did pay, though - and within the time frame as set by Ebay. He has the right to get the goods he has paid for. You're the one who keeps sending the payment back.

Graham_Devon wrote:

Just because you have won the auction, doesn't give you rights to the goods. If you don't pay for the auction, then go and bid on the next auction, why the hell would you expect or insist on paying the same price as the one you didn't pay for?!

It does give you the right if you have paid for the item you have won, which this buyer did. You've forced him to bid on your relist auction, as you keep refusing his attempts to pay for the original auction. You are most definitely the one in the wrong.

Graham_Devon wrote:

What do you buyers REALLY expect from sellers?! Do you think paying 10 days later REALLY gives you the right to have it at that price!? After no communication!? Not even bothering to say 'I have a problem mate'.

Yes, it gives me the right to have the goods for the end of auction price, as I am within the time frame set by Ebay.


He paid for the auction he won. He did so within the time limit set by Ebay. You relisted the item too soon. His payment was a response. As a buyer I would expect to receive items I had won even if I paid 10 days after the auction ended. As a regular Ebay seller, I would expect to have to send an item out to a buyer who had paid for it, even if the payment came 10 days after the auction had ended.

Incidentally, I've been buying and selling on Ebay for over 7 years. Want to compare experience? Don't assume that just because you don't like my answer that I'm merely a buyer who expects too much. Actually, if I was the buyer, I would most definitely report you to Ebay as a non-performing seller, as that is exactly what you are.

MyUserNamesTaken

Graham_Devon wrote:

I would, but as it's now £20 more and I haven't done anything different and its worth around £100....would you?

Like I have said, if the buyer had just replied, told me he was having problems, he would have the item by now for £40. But...he didnt.

As it's now £20 more, and has more watchers, I'll let it run and take the extra money.

No, he didn't reply - he just sent payment (and within the time frame as set by Ebay). Obviously, receiving payment isn't good enough for you. You take the extra money and let's hope you are reported as a NPS.

FamilyGuy_2

Graham_Devon wrote:

I would, but as it's now £20 more and I haven't done anything different and its worth around £100....would you?

Like I have said, if the buyer had just replied, told me he was having problems, he would have the item by now for £40. But...he didnt.

As it's now £20 more, and has more watchers, I'll let it run and take the extra money.

I see where you are coming from, but you have to wait at least 7 days for payment, then you go through eBay by filing a dispute. You don't just relist the item after 6 days.

Did you state in your listing that payment must be paid within a certain period?