Ryanair not paying compensation

PhylPho

daveyjp wrote: »

The Jet2 solution was just as bad as Ryanair's. Getting someone to sign away their legal rights is the thin end of the wedge - I'd still sue them.

Jet2's daft bit of paper is unenforceable anyway: an agreement signed under duress is no agreement at all. Especially one where a party has been pressured to waive her / his legal rights.

It's just made Jet2 look as embarrassingly amateurish as it is blatantly venal.

So that's another airline to pop on a consumer's black-list then.

Glad I'm not stuck in Jet2's Public Relations department right now. . .

:rotfl:

UKHCGirl

according to watchdog tonight, Ryanair are STILL saying that they are not going to pay out.

dickydonkin

BBC news tonight.

O'Leary is whinging on about a 'customer' who paid something like 5 euros for a flight who subsequently became stranded through no fault of their own. He is now moaning that they now have submitted a claim for around 800 euros for additional accommodation/travel etc.

Using O'Leary's anology that the amount of recompense or compensation should be based on the initial outlay of a product or service that fails it contractual obligation - does that mean that someone who chokes to death on a bone in a 50p hamburger should receive less compensation than a person who gets food poisoning on a bit of expensive dodgy caviar??

WickedWolfie

Jet 2's action is even more stupid as a clause of the EU legislation (Article 15) specifically prohibits what they are trying to do!!!

"Article 15
Exclusion of waiver
1. Obligations vis-à-vis passengers pursuant to this Regulation may not be limited or waived, notably by a derogation or restrictive clause in the contract of carriage.
2. If, nevertheless, such a derogation or restrictive clause is applied in respect of a passenger, or if the passenger is not correctly informed of his rights and for that reason has accepted compensation which is inferior to that provided for in this Regulation, the passenger shall still be entitled to take the necessary proceedings before the competent courts or bodies in order to obtain additional compensation."

The full text of the EU legislation is at:

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

backdropstudio

Could someone advise me how to actually make an expense claim to Ryanair? Their website purely allows you to "refund your flight" (no expences) and once that's done they say no further adjustments will be considered. So I haven't done it as I wish to claim for my flight refund AND reasonable expenses. Do I need to write to them or do they have a claim form somewhere?

backdropstudio

wow! that was a speedy reply. Thanks

clairbear_3

This is ridiculous RYANAIRs aim is to get you from A to B,if there is a few hours delay then a few £ for food should be offered.
Anything else SHOULD be payed from INSURANCE thats their purpose.
Sadly Low Cost Airlines WILL be a thing of the past if forced to PAY for Large Bills outside their control

JamesU

clairbear wrote: »

This is ridiculous RYANAIRs aim is to get you from A to B,if there is a few hours delay then a few £ for food should be offered.
Anything else SHOULD be payed from INSURANCE thats their purpose.
Sadly Low Cost Airlines WILL be a thing of the past if forced to PAY for Large Bills outside their control

It is not ridiculous.

Ryanair boss Michael O'Leary described the regulations as "flawed" and initially said that he would only pay these expenses up to the value of the ticket

Lawyers, consumer groups and the Irish Commission for Aviation Regulation said this stance was illegal

So, now Ryanair has reversed its decision and Mr O'Leary admitted to the BBC that he had made a mistake

Surely it is not acceptable for Ryanair to comply with regulations at their convenience, as and when they suit their business model. Presumably Ryanair should comply with the regulations that are in place. And as in bold above, they are indeed having to do this.

Given the current regulatory requirements, Ryanair has the choice to insure against these potential expenses and pass this cost on to the customer, or take a punt that paying out costs on an irregular basis is more cost effective than taking out insurance. Either way, Ryanair does not have the right to waiver their responsibility to the customers within current regulations.

And of course if the airlines are eligible to be compensated by the governemnt, EU or anybody else so be it. But in the meantime:

Welcome to the real world Ryanair:rotfl:

JamesU

mikey72

clairbear wrote: »

This is ridiculous RYANAIRs aim is to get you from A to B,if there is a few hours delay then a few £ for food should be offered.
Anything else SHOULD be payed from INSURANCE thats their purpose.
Sadly Low Cost Airlines WILL be a thing of the past if forced to PAY for Large Bills outside their control

It would suit the eu really, nice gentlemans club, passing money around from the large airlines, to the eu and back again, good business class and first class, and then all the "barrow boys" come and gatecrash the party. (no offense to the Entrepreneurs out there), and then have the cheek to argue with them.

clairbear_3

JamesU wrote: »

It is not ridiculous.

Ryanair boss Michael O'Leary described the regulations as "flawed"

JamesU

I would agree, in this instance with MOL,just as some able bodied person can claim thousands for tripping over a few millimetres of paving or a murderer could get off because a policeman filled out a form incorrectly or someone can write off thousands of creditcard debt because of a technicality.Doesnt mean regulations are FAIR to both parties.
In THIS instance I think AIRLINES being treated unfairly when OTHERS have questions to answer