Ryanair not paying compensation

vikingaero

Does the backtracking and humongous U-turn by slime-O'Leary mean that he's looking for a new career in Parliament?

BargainMad_3

I don't think he holds Parliamanet in high esteem, Brussels even less.


A news article has the low cost carrier JET2 still refusing to pay out, so just because O'Leary has relented, it seems other people still have problems.

And as for Ryanair actually PAYING out, it will be interesting to see what will be classed as reasonable or unreasonable. A lot of people will have had to pay the top rates at hotels, will Ryanair pay these ? Will they pay for taxi fares to or from the airport or say you should have got the bus ? Will they pay hotel meals or say you should have eaten cheaper ? It's still fraught with uncertainty. One person's reasonable is another person's unreasonable.

cherrytoes

I really should be unpacking but got directed to this website by a friend.
This situation has not been good for anyone concerned.

I flew with Ryanair to Tenerife with 2 friends from BHX on the 8th April, returning on the 15th (or so we thought!!. Never used the airline before and was a bit apprehensive, but all went sort of ok to begin with although baggage was "slightly overweight" by 3 kgs which we transferred to hand luggage. Then we had the problem of fitting hand luggage it into the 'baggage cage' they have before boarding. I had made sure my hand luggage was of the correct size before I bought it. Only had problems trying to get it out of there after squashing it in . Wasn't prepared to pay £35 to get it on board and I had underpacked it fortunately. No complaints with anything apart from the rude staff at boarding gate.

Had a fab 7 days in the sun then found out when we got to the airport that the flight wasn't delayed as was posted on the web but cancelled. We were told to go back to the hotel and re-book online. I confirmed this was correct with 2 Ryanair staff before leaving the airport. For 2 hours we tried and tried with no success so made numerous calls to the number listed on the web. Eventually we called the airport and were told by the staff there to come back and re-book there. as it wasn't possible to do on-line! this cost us another fare of 20 euros and a 3 hour queue. We got booked in for the 21st April to Liverpool. They gave me an address to request a refund of hotel up to 3 star, food and transfers (80euros so far). Back at the hotel we booked in for 5 more days luckily, the hotel filled up rather fast after that.
On the 21st we had to go back to the airport to be told we couldn't leave until the 1st May to Liverpool or BHX on the 4th. I was getting pretty much fed up by then, not as much fun as people make out, but nothing we could do so back to the hotel and booked in for 1 more day and tried to re book a flight the folowing day as most airspace had re-opened by then. They gave us a flight for 27th April to Liverpool. People queing after us were getting flights on the 24th which also confused me, thought 1st come 1st served?? It was all a bit crazy. They also said that we could book to go home with another airline and they would refund half the fare. Well we looked and found 1 to Glasgow leaving in an hour at a cost of 750 euros which we took. Then a 10 hour round trip for my wonderful sister to collect us or pay £83 each on a train.

The service that Ryanair has offered during this crisis has been dreadful. It hasn't been "fun in the sun" as people keep saying. it has been costly and frankly spoilt a fabulous end to our holiday. I for one won't be using them again I told my sister yesterday who pointed out to me we are going with them again in Aug to the Costa Brava !! We weren't aware of what airline we were flying with til after the booking was made on line through the holiday company. We maybe just this one last time, this can't happen again surely *laughs madly*

I never saw it as compensation, just a re imbursement of costs incurred for hotel food and transport, which they said themselves they would give and gave me reassurance to. 800 euros to date for 3 of us for 6 days I don't think is unreasonable, will just have to sit back and wait now to see if they pay up.

Anyway back to my unpacking and washing !

sam1970

I dont give a damn if Michael O'Leary agrees with the rules or not..if he chooses to run his business in EU then he will need to comply with the rules....I do not agree with many taxes (council tax, fuel duty..etc) but i still have to pay them because this is the law...if i dont like it i should move to another country...simple..by the way i am just back from paris after being stranded for 5 days..i flew with airfrance who refused to help me with any thing..i had my wife and two kids with me and the extra costs were over £2000 including returing by eurostar..i will be taking airfrance to small claims court if they refuse to pay even part of my costs

JamesU

Volcano ash: Ryanair backs down over expenses

On Wednesday, the Irish airline had said that expenses refunds would be limited to the same amount that passengers had paid for their ticket.

Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care - such as accommodation and meals - while they wait.

Ryanair boss Michael O'Leary described the regulations as "flawed" and initially said that he would only pay these expenses up to the value of the ticket

Lawyers, consumer groups and the Irish Commission for Aviation Regulation said this stance was illegal

So, now Ryanair has reversed its decision and Mr O'Leary admitted to the BBC that he had made a mistake


Welcome to the real world Ryanair:rotfl:

http://news.bbc.co.uk/1/hi/business/8636944.stm


JamesU

mikey72

Sounds like a deal behnd the scenes, with all the airlines.

"The EC have indicated they will compensate airlines and British holiday companies in the same way that the American government compensated airlines in America after 9/11,"

http://www.thisismoney.co.uk/bargains-and-rip-offs/travel/article.html?in_article_id=503233&in_page_id=1093&expand=true

PhylPho

@ DocN:

A clear warning of what they're capable of, though, and how much better off you're likely to be if you avoid them altogether.

Well it's certainly a vivid indication of Ryanair's corporate mind-set. Until now I've not gone along with the view held by some that Ryanair is a pretty contemptible outfit: after all, people speak from their own experience, and mine of Ryanair was that I got what I paid for.

However. . . We're currently planning -- or rather, we were -- on returning to Lanazarote in mid November this year, and as we're on Ryanair's customer email list have been awaiting confirmation of Ryanair's Prestwick - Arrecife schedule so that we can go ahead and book.

After yesterday's blatant bullying, however, that's it.

We won't be going ahead with that booking because it's no longer possible to have any trust in this carrier: although Ryanair might now be rushing, with embarrassing haste, to appear reasonable and responsible, the company showed its true face yesterday, and no amount of cosmetic surgery now is going to alter that.


@ planetF1:

Ryan Air was another story. They've always been somewhat difficult but I have to say this latest part made me remind myself NEVER to fly ryan air. All I hear is negative (apart from of course the price)

Looks like you're not alone. . .


@ BargainMad:

I don't think he holds Parliamanet in high esteem, Brussels even less. . . A news article has the low cost carrier JET2 still refusing to pay out, so just because O'Leary has relented, it seems other people still have problems.

Which of course is the irony: O'Leary has fashioned a public persona based on the macho rather than the moderate. Nothing can touch him, not customers, not regulators, not Westminster and certainly not Brussels. Hell of a shock for him late yesterday afternoon then to realise he's been isolated by the majority of the rest of the industry and a playground which might yet get some sweets from Brussels has just locked the gates on the school bully.

As to Jet2. . .

Oh dear. Evidence mounts that some of Jet2's stranded passengers have been shabbily treated.

The reason why this evidence is known is because one bunch of customers who had flown Jet2 ex-Newcastle were, well, very, very naughty customers indeed. Stuck out in Egypt, they grew weary of the treament they were receiving and telephoned BBC Television's Newcastle-based operation.

In an act of gross irresponsibility, BBC Television then ran an interview with those pax on its northern news bulletins.

Suddenly -- and of course, it's pure coincidence -- Jet2 dedicated itself to the welfare of those passengers and flew them home (after saying it couldn't) on condition that they each signed a confidential document via which they relinquished any and all rights to seek any compensation in any form from Jet2.

Disgracefully, as soon as these ungrateful passengers arrived back at Newcastle, they promptly met up with the BBC TV news team, as a result of which the contents of the sign-away-your-rights document has appeared today on the television screens of a North of England audience that accounts for an estimated 75% of Jet2's customer base.

This, of course, is management at its best: go on TV and demonstrate an utter contempt for your customers (Ryanair) or, alternatively, find yourself on TV for ditto (Jet2).

Perhaps Ryanair and Jet2 can now combine into a new airline.

Ratner Air sounds like a pretty good name to me.

daveyjp

The Jet2 solution was just as bad as Ryanair's. Getting someone to sign away their legal rights is the thin end of the wedge - I'd still sue them.

HouseHuntr

doelani wrote: »

http://www.dailymail.co.uk/travel/article-1267825/Iceland-volcano-Ryanair-wont-pay-compensation-says-OLeary.html

Not sure if already posted

About time you changed the title of this thread OP!!

HouseHuntr

cherrytoes wrote: »

Anyway back to my unpacking and washing !

..........your mouth out with soap for telling porkies!