O2 Home Phone. Warning .

utilitybroker

Calls to to 0844/0871 numbers will cost dearly

EG . 5p a minute 0844 (G9) call on BT will cost 9.5p a minute on O2

0871 (G15) 9p a minute call on BT will cost 17.8p a minute :eek: on O2

See page 30
http://broadband.o2.co.uk/downloads/O2_Home_Phone_Price_List.pdf

Be aware they also operate a fair use policy

"O[FONT=Frutiger CE,Frutiger CE][FONT=Frutiger CE,Frutiger CE]2 [/FONT][/FONT]Home Phone call packages are for domestic use only. You mustn’t use them for any business or commercial purpose.
Our Anytime Package includes 600 minutes of calls to specified international destinations and 600 minutes of calls to 0845/0870 numbers each month. If you use more than this in any single monthly billing period we may:
1. Restrict your call service to these numbers;
2. Charge you O[FONT=Frutiger CE,Frutiger CE][FONT=Frutiger CE,Frutiger CE]2 [/FONT][/FONT]Home Phone’s standard rates for any calls of these types; and/or
3. Require that you move to a different package and not allow you to move back to the Anytime package for up to 6 months. "


and Watch out also for these additional charges especially if you need a fault fixing quickly.

Leaving home phone, without giving us enough notice
£10.00
Leaving home phone and broadband, without giving us enough notice
£25.00
Putting in a new phone line
£85.00
Choosing a new number for your phone
£12.00
Calling out an engineer (where the fault is with your premises/equipment)
£130.00
Missing your engineer’s appointment
£130.00
Fixing your fault quickly
£470.00

Heinz

And calls to (the unfortunately 'usual') 10p/minute (g7) 0871/2/3 numbers will cost and eye-watering 19p/minute instead of 10p/minute!

syko29793

One thing i dont know is are O2 using full LLU for line rental and broadband packages (like Talk Talk and Sky do) or reselling the line via BT Wholesale on a WLR2/3 product ?.

Colin_London

I would imagine that at the 1236 exchanges where O2 have a presence it will be full LLU if you decide to take both Broadband and Phone services.

At the moment at these exchanges if you have O2 Broadband it is shared LLU with BT voice.

All other exchanges (i.e. where only O2 Access is available) will be BT Wholesale.

clairet707

To be fair to O2 though how many people actually make more than 600 mins a month to 0845/0870 numbers...

utilitybroker - you seem to be coming on here and bashing O2 a lot at the moment, any reason why???

billsavings

Many people come on here shocked how much Virgin have charged them to call 0844 numbers etc. so is it not reasonable for utilitybroker to point out pitfalls to potential customers of O2.

Heinz

clairet707 wrote: »

utilitybroker - you seem to be coming on here and bashing O2 a lot at the moment, any reason why???

I did too (post #2).

My turn for a rollocking now?

P.S. The reason for such posts is to point out to readers that there are aspects of O2's offering which are most certainly not in keeping with the aims of the site - money saving.

syko29793

Colin_London wrote: »

I would imagine that at the 1236 exchanges where O2 have a presence it will be full LLU if you decide to take both Broadband and Phone services.

At the moment at these exchanges if you have O2 Broadband it is shared LLU with BT voice.

All other exchanges (i.e. where only O2 Access is available) will be BT Wholesale.

looks like they are they going to suffer the same customer service issues as talk talk and sky when it comes to things like changing your phone number or moving home They cant or wont do it and will refer you to BT.
I had high hopes for O2 but looks like more of the same we have seen before

Prove me wrong O2

owitemisermusa

My, my, my.

O2 had become all saintly in the eyes of many (mine included). I must admit I'm surprised by those T&Cs, how many people read them?

Trap for the unsuspecting! I hope they don't introduce such cheekey terms for the broadband service - I'm very wary now!

Kilty_2

owitemisermusa wrote: »

O2 had become all saintly in the eyes of many (mine included). I must admit I'm surprised by those T&Cs, how many people read them?

Don't ever read the full terms of a mobile airtime agreement then (though they are indifferent from other networks) :rotfl:

mrochester

I have O2 broadband through their LLU service. If I go with their home phone service, I understand that my line would be moved away completely from BT. If I decided to eventually go back to BT, is there a reconnection charge under these circumstance, or would they reconnect for free as long as I committed to a lengthy contract?