Asda Print Cartridges-policy issue

Johnna_2

Folks, I bought two Asda brand replenished print cartridges a while ago, say two months. I installed the first today and it basically didn't work!

Its an equivalent HP21 Monochrome cartridge.

I took it back to the branch I bought it in, with the HP item too and some poor print outs to prove it was faulty.

The kid behind the counter asked for my receipt. I was taken aback, as I had asked him for a replacement for the faulty goods I had bought.
No my understanding was if you want a refund, take proof of purchase, but for an exchange the faulty goods would suffice as long as it wasn't due to wear and tear.

Asda apparently have a policy for electrical goods that says you must provide proof of purchase (I bought it using a debit card and will provide proof!) even for faulty goods like this print cartridge which isn't strictly electrical either. NB this was not explained at the point of sale.

I was in a hurry so hustled to Sainsburys and got two of theirs for £9.99 (bogof).

I'll be back to ASDA though, with proof of purchase and a request for a refund.

Unless I'm way off beam here.

Please advise me folks!

pendulum

It's standard practice to be asked for the receipt when returning goods for any reason, faulty or otherwise, if you've lost the receipt then other suitable proof of purchase is OK and its normal to have to provide this.

dmg24

I would be very impressed with Asda if they even offer to exchange the cartridge(s) - how do they know that you have not been using them for two months?

Johnna_2

dmg24 wrote: »

I would be very impressed with Asda if they even offer to exchange the cartridge(s) - how do they know that you have not been using them for two months?

I'll take in my laptop and printer if necessary, the indicator rates the cartridge as full.

Please note I took along the poor printouts to show it wasn't just an empty cartridge.

I understand that it may well be standard practice to ask for the reciept, however it is also standard practice to sell goods that are fit for purpose.

Amistoso_2

Johnna wrote: »

I'll take in my laptop and printer if necessary, the indicator rates the cartridge as full.

Please note I took along the poor printouts to show it wasn't just an empty cartridge.

I understand that it may well be standard practice to ask for the reciept, however it is also standard practice to sell goods that are fit for purpose.

I fail to see what taking "poor printouts" along with you was going to acheive? and why were you so taken aback when they asked for a receipt? hardly like they asked you to bare your left nipple!!!
Calm yourself down, find your proof of purchase and deal with it then...

paulofessex

Personally l only use genuine cartridges now, have wasted so much time and money in the past. When l'm looking at getting a new printer, i.e. my latest is a HP Wifi printer what l take into consideration is the cost of the replacement inks.

Hope you get the result your after

fluffnutter

I'm surprised that you managed to get non-HP ink cartridges to even work in an HP printer. Not recommended and some HP printers will actually detect non-HP cartridges and stop working.

drsquirrel

fluffnutter
It makes you wonder when they have cartridge counters on units to tell the level of the cart which doesn't actually do anything other than estimate. CISS systems tend to include a little chip which you use to tell the printer the ink is constantly full. Don't believe for one minute HP are selling their printers at a profit, like other stuff (consoles etc) they make their money back from filling plastic with ink for pennies.

Dell were giving away printers free sometime ago (When they first started making them big time, with the typical demonstrator cartridges), a full set of (dell) cartridges cost way more than a new printer would have cost (with their half filled cards of course). These days more people make "compatible" carts for their printers.

They asked for your receipt, not demanded it. Whether you require it or not doesn't matter, to the shop having the receipt is the easiest and most common way to prove a purchase.

paulofessex wrote: »

Personally l only use genuine cartridges now, have wasted so much time and money in the past. When l'm looking at getting a new printer, i.e. my latest is a HP Wifi printer what l take into consideration is the cost of the replacement inks.

Hope you get the result your after

The issue is mostly poor printers (ie. most printers these days solder under £100, even fancy pants wifi crud), rather than poor "compatible cartridges", at the end of the day there is hardly (if any) difference between a HP branded cart and one that is missing that label.
People that do a lot of printing tend to use these CCIS setups, these run well even without "genuine" inks, I think the well running of printers is based on actually printing often rather than having a printer sat for weeks on end.

Mupette

There is always a risk on these ink cartridges, manufacturers usually say it's preferable to to use them, but own branded ones.

Asda are not going to be aware that the item is faulty, they are sealed. Johnna so it's not worth having a cob on at Asda, if you buy 3rd party ink there is always a risk that they will not work.

drsquirrel

Mupette wrote: »

There is always a risk on these ink cartridges, manufacturers usually say it's preferable to to use them, but own branded ones.

Asda are not going to be aware that the item is faulty, they are sealed. Johnna so it's not worth having a cob on at Asda, if you buy 3rd party ink there is always a risk that they will not work.

Of course the manufacturer will say that... it also gives them a possible get out clause if the printer itself develops a fault.

There is also a risk that a real one won't work...

Asda, the retailer, still has a responsibility retarding the products they sell. This is how we can return items to the retailer even though they don't produce the product...

Amistoso_2

I'm sure Asda won't have a problem sorting it out once the OP provides proof of purchase...
bit of a mountain out of a mole hill me thinks