Asda Print Cartridges-policy issue

paulofessex

Johnna wrote: »

You know what, only one person has clearly advised me regarding the sale of goods act, yet there has been a flurry of replies on all sorts of matters.
All I wanted to know was:
"Now my understanding was if you want a refund, take proof of purchase, but for an exchange the faulty goods would suffice as long as it wasn't due to wear and tear." Am I off beam here?
I ask this because when I buy tools (my main retail action other than food shopping, which I always eat, so no returns) and they fail due to manufacturing faults I get a replacement FoC without needing to dig out my receipt.
DrSquirrel said: "They asked for your receipt, not demanded it. Whether you require it or not doesn't matter, to the shop having the receipt is the easiest and most common way to prove a purchase." I understand the end of this, but could do with the first half being spelled out to me in simple terms and how that would impact upon my circumstances.
Amistoso- I was taken aback as when I worked in retail I was always instructed that for an exchange of faulty goods proof of purchase was not necessary- especially on own branded goods. All the same, thanks for your fatuous reply on this being a mountain made out of a molehill. I am in no way in dispute with ASDA, nor was I rude or insulting to anyone. I was simply taken aback i.e. surprised.
Mupette- I've not got a cob on with ASDA, in fact I am questioning my own understanding of retail related legislation here. This ink was ASDA branded and was bought from ASDA.
Cool Username, you suggest that I have made an argument. I haven't I'm looking to improve my own understanding. You also imply I have made a value judgement on the operative who served me, but in doing so have made a value judgement yourself upon me. I may well have written 'operative' but that is pretty cold, 'young person' could have been used, but would not be 100% politically correct, however I chose 'Kid' for its brevity. I hope this satisfies your query. However on from that I coined the term "Age is no measure of wisdom" for the young persons' workforce and for use in schools to mediate between pupils and teachers. I'm afraid you have made an assumption on my character using only a single post on an internet thread.

Now people !!!!!!!
Answer this question: Am I wrong in thinking that requesting a replacement for own branded merchandise does not need a receipt?
Yes or no would be good and perhaps even a pointer to the relevant section of a particular piece of legislation.

I take offence to you saying for f's sake people answer this question. I certainly will hopefully remember NOT to provide you with advice if l knew the answer etc. Its appears that you are new to MSE and sure if you take time to have a read of a few threads you will see how people on here will often make comments about similar situations and perhaps not answer the initial question, that is what makes this forum as good and as interesting as it is in my opinion. I feel with your apparent attitude towards others means your future interaction on MSE will be interesting to watch.

Cool_Username

I wondered what the !!!!!! meant, didn't want to expose my ignorance!

These kids and their abbreviations!

Johnna_2

Cool_Username wrote: »

So the "kid behind the counter" was right! Hooray for kids behind counters everywhere!

Congratulations on whatever victory it is that you feel you have experienced. Watch that you don't drop that chip off your shoulder.
Your pre-occupation with side issues stopped you from offering any worthwhile advice at all.

I can honestly say I really don't think I'll be taking part in this sub-section of the forum again and I must say I don't really feel like contributing elsewhere upon the board.

You may wish to wear this as a badge of honour.

drsquirrel

I doubt they are the only person to feel foul at your responses.

Cool_Username

Johnna wrote: »

I can honestly say I really don't think I'll be taking part in this sub-section of the forum again and I must say I don't really feel like contributing elsewhere upon the board.

That's your choice, and your loss. No one will lose any sleep over it I can assure you.

Johnna wrote: »

You may wish to wear this as a badge of honour.

I'll polish my new badge every day!

Mupette

Johnna wrote: »

Congratulations on whatever victory it is that you feel you have experienced. Watch that you don't drop that chip off your shoulder.
Your pre-occupation with side issues stopped you from offering any worthwhile advice at all.

I can honestly say I really don't think I'll be taking part in this sub-section of the forum again and I must say I don't really feel like contributing elsewhere upon the board.

You may wish to wear this as a badge of honour.

How rude you are.

DCFC79

Looks like someone got upset, the comments posted were to help you, if you dont like them or dont agree with them then thats fine but thats no need to start getting all moany about it

gordikin

I do wish people were more careful with their receipts. It would save so much time for everyone if they did.

Amistoso_2

OP you're a rude obnoxious spoilt brat by the sounds of it, you were told the answer to your "question" way back at the begining of this thread!
(oh sorry, hope you wern't to "taken aback" by that comment)

paulofessex

Thankyou MSE ForumTeam3 for editting the langauge used by the original poster (message #14)