Double complete bed set £9 at Debenhams [CLOSED]

lovebug_rita

I just rang cs too - lady acting all dumb answered and continued to make out like she knew nothing only to state that they had received numerous calls re the sold out sets - they have obviously all been briefed on how to act dumb - though I guess most of them don't need much help.

I am fuming - especially as when I stated they are being unlawful she laughed several times and was just plain rude. Eventuallly got her to take my number and have requested a call back from the manager. I asked her to put some notes on my record stating I would be taking legal action against them.

matto

have Debenhams now closed their website? There's a cryptic message on there at the moment suggesting its closed until autumn.

lovebug_rita

lol - maybe they had enough of us !

lovebug_rita

Just spoke to another so called manager - who was just as clueless - she couldn't even tell me who she was !

Anyway, boils down to apparently everyone who ordered got the same letter - SOLD OUT and order cancelled. They said that their T&Cs cover them despite me quoting them the law (unfair Contract Terms Act 1977) she just kept saying that their t&c's cover this etc....

Will be interesting as desipte the sold out advise they continued the sell this product for quite some time afterwards and held onto our money for all that time aswell - that could be a fair amount of interest huh ?

I advised her to tell her managers that there are alot of angry people who will be taking this matter further and maybe they should think about that - especially as for a lot of us this isn't the first time they have done something like this !

funnymoney_3

Just don't forget that they will be watching this thread, not that it matters really just thought I'd mention it.

Amalea

This is ridiculous. Refund one day, letter confirming delivery by 29th August next day and finally the day after letter stating order has been cancelled. Terrible customer service and even worse organisation!

Passionpantz

Heres a list of their top brass, send it to one of these


John Lovering - Chairman
John Lovering was appointed Chairman of Debenhams in December 2003. He is also Chairman of Somerfield Limited and has led several consumer-focused private equity transactions, including Homebase Group, Fitness First, The Laurel Pub Company, Birthdays Group, Odeon Cinemas and Fired Earth. He was previously Chief Operating Officer at Tarmac plc and Finance Director at Sears plc.

Rob Templeman - Chief Executive
Rob Templeman was appointed Chief Executive of Debenhams in December 2003. He was previously Chairman of Halfords Group, Chief Executive of Homebase Group and before that Chief Executive of Harveys Furnishing plc.

Chris Woodhouse - Finance Director
Chris Woodhouse was appointed Finance Director of Debenhams in December 2003. He was previously Deputy Chairman of Halfords Group and Commercial Director and Deputy Chief Executive at Homebase Group. He is a former finance director of Birthdays Group and Superdrug Stores. He is a Fellow of the Institute of Chartered Accountants in England and Wales and is an Associate of the Association of Corporate Treasurers.

Michael Sharp - Chief Operating Officer
Michael Sharp became a director of Debenhams in 1999 and was appointed Chief Operating Officer in January 2004. From 1997 to 2004 he was Trading Director of Debenhams and previously served in various capacities within The Burton Group, including as Managing Director of Principles and Racing Green and Buying and Merchandising Director of Top Shop and Top Man.

Philippe Costeletos - Non-Executive Director
Philippe Costeletos was appointed a Non-Executive Director of the company in April 2006 and is a Partner of Texas Pacific Group, which he joined in 2003.

Adam Crozier - Non-Executive Director
Adam Crozier was appointed a Non-Executive Director of the company in April 2006 and is Chief Executive of the Royal Mail. He was formerly Chief Executive of the Football Association and Joint Chief Executive of Saatchi&Saatchi.

Jonathan Feuer - Non-Executive Director
Jonathan Feuer was appointed a Non-Executive Director of the company in April 2006 and is a managing partner of CVC Capital Partners. He joined CVC in 1988.

Richard Gillingwater - Senior Non-Executive Director
Richard Gillingwater was appointed Senior Non-Executive Director of the company in April 2006. He is Chief Executive of the Shareholder Executive, the body responsible for the Government’s shareholdings in major, publicly-owned businesses. He is currently a director of Faber Music Limited and Rights Worldwide Limited. His previous directorships include Homebase Limited, Kidde plc, the Peninsular & Oriental Steam Navigation Company and Qinetiq.

Peter Long - Non-Executive Director
Peter Long was appointed a Non-Executive Director of the company in April 2006. He is Chief Executive of First Choice Holidays and was previously Chief Executive of Sunworld Holidays. He is currently a Non-Executive Director of Rentokil Initial plc.

Dennis Millard - Non-Executive Director
Dennis Millard was appointed a Non-Executive Director in April 2006. He was Group Finance Director of Cookson Group plc from 1996 to 2005 and is currently a non-executive director Xchanging Limited. He is a member of the South African Institute of Chartered Accountants.

Guido Padovano - Non-Executive Director
Guido Padovano was appointed a Non-Executive Director of the company in April 2006. He is a Managing Director in the Merrill Lynch Global Private Equity Division with a focus on Europe (since 2003) and Latin America (since 1998).

Paul Pindar - Non-Executive Director
Paul Pindar was appointed a Non-Executive Director of the company in April 2006.He has served as Chief Executive of the Capita Group since 1999 and was previously a Managing Director in 1991 and Finance Director in 1987.

Passionpantz

This is where i sent my letter



Debenhams Retail Holdings Limited,
registered in England No. 5448421,
Registered Office,
1 Welbeck Street,
London W1G 0AA


Anyone got a better address to send them to?:beer:

Tallyho_2

Excellent letter & if you don't mind I've just used it as a template for my details . I'll post my letter in the morning registered post . Its time to get this company into the 21st century as far as customer services , trading standards & the law is concerned .

Tallyho_2

Passionpantz wrote:

Debenhams Retail Holdings Limited,
registered in England No. 5448421,
Registered Office,
1 Welbeck Street,
London W1G 0AA

One letter off to this fellah first I think :

Rob Templeman - Chief Executive