specialist team for tax credits renewal (merged)

Keira.Aaron

Mum to 3 girls: that was exactly as I was told got all my paperwork through bout a month ago so presume everything is ok

2010pojo

I think it would have been a good idea to have organised an advertising campain to let people know about the specialist renewal team in advance to inform us that some people might get the letter, instead of receiving it a few weeks before the renewal pack, when lets face it most of us are all anxious to get renewed & have no hiccups to whatever payments we receive.

It would also have been a good idea to make sure that all staff in Tax credits knew about the renewals team, because some staff that I've spoken to have been very vague about it & 1 lady told me to ignore the letter & renew with her!!!

mztz

miss112 wrote: »

hi i had t34 and t32 on my letter too.. i claim child care so maybe thats one but to be honest not sure..have you phoned specilists yet?

hi no ive not phoned them yet as i havnt received my p60 yet,should do so in the next few days..yes i do claim childcare too..was it as simple as renewing through mainline?or do they ask more detailed questions?thanx

forgotten_2

hi iv followed these posts from day one i recived a specilist letter & renewed with them a lot of people on here also recived specilist letter & renewed with the normal tc line because they couldnt get through & when they phoned to see if it was finalised they were told no its a specilist case & they should of phoned specilist renewal line so just becareful. also shammy quite intrestin to read & tbh i cant help but wonder maybe what u say is quite true ????

miss112

mztz wrote: »

hi no ive not phoned them yet as i havnt received my p60 yet,should do so in the next few days..yes i do claim childcare too..was it as simple as renewing through mainline?or do they ask more detailed questions?thanx

hi, they asked a few more questions then normal helpline.. who lived in your household, age of kids, what child care you use and cost..asked if income was off p60, but nothing over the top..took 2 weeks to get my provisional, then a week later my final..all i say is ring about 8am if you can.. i did n t have a problem gettin through,,..good luck

caris

I renewed on the 22 April, received a provisional on the 6 May, have phoned a few times and been told that it has not been processed yet, I have been trying again ALOT during this week to try and find out what is happening with our claim and not been able to get through. We only have the main phone number. We have NOT received any paperwork or phone calls from the specialist team so we dont know for sure wether our case is with them or not.

caris

emmey76

I just thought that i would tell about me to put peoples minds at rest. I received my letter from the specialists at the begining of April. I thought it was abit strange as I've never needed help to complete my review. I rang the number I was given and it was answered straight away. It was just like renewing with the other number except they asked me if anybody had been coming and going sice April 2009 which my answer was no. I do have a boyfriend but he does not live with me. My award is over £8500 and I do pay for childcare for my son, my daughter is at school now. A week later i received a letter requesting my P60, which i had to wait 3 weeks for.In the meantime i received my provisonal award and my nhs exemption card. Once I sent off my p60 within 2 weeks I received it back, my new award notice for this year and my final for last. I was abit concered as to why I was picked the only reason I can think off is when I first claimed I had an overpayment of £700. So basically mine was pretty straight forward. I just think it is a new way of making sure people don't get overpayed and then have to pay it back.

kurjam

caris wrote: »

I renewed on the 22 April, received a provisional on the 6 May, have phoned a few times and been told that it has not been processed yet, I have been trying again ALOT during this week to try and find out what is happening with our claim and not been able to get through. We only have the main phone number. We have NOT received any paperwork or phone calls from the specialist team so we dont know for sure wether our case is with them or not.

caris

mine renewal was the same and kept getting told it being processed... eventually 6 weeks later the main tc told me to ring the specialist team which i did and 4 days later my claim was completed.... good luck with yours

caris

kurjam wrote: »

mine renewal was the same and kept getting told it being processed... eventually 6 weeks later the main tc told me to ring the specialist team which i did and 4 days later my claim was completed.... good luck with yours

Where did you get the number from for the specialist team, I dont know where to get it from and no-one on here is giving it out.

sorryitsme

caris wrote: »

Where did you get the number from for the specialist team, I dont know where to get it from and no-one on here is giving it out.

My number was 0845 600 5309.

My letter came on 14th April, it also didn't have a reference or date which concerned me. I called through when my pack arrived and everything went through within 2 weeks, but paperwork took a further 2 weeks. Hope this helps.