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CCCS_Sarah

thestealer wrote: »

Hi, l'm looking for some advice.

I am currently on a DMP with CCCS and have today received another call from my Citicard creditor informing me they still have not received a letter of authority from CCCS. I know this is not strictly true because CCCS have sent it out twice now on my request.

However, the address Citicards gave me for correspondence is different from the one CCCS are sending it to so I suspect Citi internal mail system that is failing, and not the CCCS procedures but at the same time this is not may fault either.

I also obtained a fax number for Citi but the CCCS representative I spoke with was very understanding but told me they couldn't fax it nor send it to the address Citi are expecting. This is extremely frustrating for me as I am doing everything I possibly can but still getting interest and charges piled onto the account simply because of a breakdown of internal mail.

My question is, is there a template letter of authority I can use to send to the address Citi told me? I can't seem to find one.

Thanks

Hello,

You could just write a short letter to them giving authorisation with your client reference number, there is no template I would be able to give you.

We have thousands of clients that are on DMPs that we pay for them, so it does seem a little odd that they are coming out with this.

Sarah

emvic

emvic wrote: »

Not sure if i have put this in the rite place.
Sept last year we had a reprocession order, (husband had lost his job resulting in us not paying full mortgage payments) Court agreed us to keep the house as long as we made the regular mortgage payments and the extra 80.00. couple of months later mortgage lender rang me and said they would put the arrears on the end of the mortgage meaning we would not be in arrears any more and reduced the mortgage payment (this was what i asked them to do before it got as far as court) mortgage co said the county court judgement would no longer apply ?? how can i find out its not ??

Now - we received a court order for a Interim Order. We currently have a loan 34.000 - which was being dealt with by a debt management company for 3yrs now, we had a county court judgement against it in Dec but now we hve this interim order which is taking place 11th may. where they putting the dept on me mortgage, we dont hve much equity,
How much could they ask us to pay a month, at mo we pay £15 a month. I understand if we were to move or remortgage they would want the money. Now its stopped us ever wanting to gain money to extend me property. My major concern now is, we only in an interest only mortgage, this runs out next year and we were hoping to go into a repayment mortgage is this going to stop me is a mortgage lender going to entertain us knowing there 34.000 secured to my mortgage.
thank you
Vic

Julie67

Hi Sara,

Yes we have changed bank accounts. I will just carry on and pay the amount we have offered.

Thanks for the reply

thestealer

CCCS_Sarah wrote: »

We have thousands of clients that are on DMPs that we pay for them, so it does seem a little odd that they are coming out with this.

That's exactly what I told them, to be honest they have been odd from the start, for example they phoned me earlier today to ask "Are you with CCCS?", "Yes" I replied. "Oh, ok then" and hung up. Bizzare. I'm not going to lose any sleep over it.

Thanks for the reply.

crackered

Okay ... I have accumulated a considerable debt of 34k spread across 6 credit cards. I have a good job with £100k salary and therefore have no trouble meeting the minimum payments (I pay far more than the minimum on each every month). However, like many others I have found myself going from the credit card glide into a brick wall which, along with the extortionate rate increases, has been exacerbated by the merger in credit card companies making 'tarting' more and more difficult for those with numerous cards.

I currently have 10.5k on virgin, 9.5k on Barclaycard, £7.5k on egg, 3k on mint, 3k on citicard (now cam), 2k on M&S. The Citicard and M&S are on low 'lifetime' deals but the other 4 are now on expired 0% deals - which are increasing at extortionate rates - each increasing at 6 month intervals to the day - now pushing 30% each.

I am financially stable with a minimum chance of redundancy (and hefty payout if it should occur) and currently have a 205k repayment mortgage on a 600k house (which I share). The majority of the above has been spent on home improvements which have given us a far greater increase on the value of our home (even with the downturn). However, I am aware that unless I get my debts in order, they could potentially snowball.

I also have 3k remaining on a Nothern Rock car loan which will be paid off by January.

Given the current state of the economy/banking system my instinct is to get out of the credit card game as swiftly as possible. I'm reluctant to push the companies to stick the rates as I do not wish to damage my reputation with them for the future and, quite frankly, I've clearly left it too late!

Therefore my thoughts going forward are to:

• secure a loan for 20k over 5 years and clear the worst two - Virgin and Barclaycard. This will be a far reduced monthly payment allowing me to clear the remaining card debts further and it will have the bonus of being a stable monthly amount.
• apply for a 0% Santander card which will hopefully give me a high enough credit limit to clear the egg card.

When applying for the loan - should I say that I wish to consolidate credit card debts? Or will this be seen as a sign that I'm not coping and have a negative effect on the application? Would I be better saying it is a loan for a car?

Sorry for such a huge post but I do hope the detail helps to give you a sense of the bigger picture and will also help others who currently have manageable debts that they need to get in line.

nick59

Following an appointment with a CCCS counsellor last year I was advised to offer my creditors a token £1 monthly payment which i have kept to, I have applied to CCCS for a new appointment to review my finances and I am waiting for a date. All my creditors have agreed to the token payment apart from Egg who have past the debt onto a debt recovery firm collect direct, they have been threatening legal action by letter and phone for the past couple of months although I have carried on making my payments, I have received a letter from them this morning threatening a County court oral examination under oath. I have a large tax debt which I am clearing and my property has a second charge with the bank and no equity are Collect direct likely to pursue this into court given that I have agreements in place that I have not defaulted on?
Kind Regards, Nick

pure_dead_dopey

thestealer wrote: »

That's exactly what I told them, to be honest they have been odd from the start, for example they phoned me earlier today to ask "Are you with CCCS?", "Yes" I replied. "Oh, ok then" and hung up. Bizzare. I'm not going to lose any sleep over it.

Thanks for the reply.

Hi Stealer

they did this with my OH's account, loads of strange phonecalls, never heard of DMps, never heard of CCCS. Then his statement arrived, they had stopped interest, and set the DMP payment as the minimum. May be a case of left hand and right hand having no idea what each other is doing??? Good luck

CCCS_Sarah

emvic wrote: »

emvic wrote: »

Not sure if i have put this in the rite place.
Sept last year we had a reprocession order, (husband had lost his job resulting in us not paying full mortgage payments) Court agreed us to keep the house as long as we made the regular mortgage payments and the extra 80.00. couple of months later mortgage lender rang me and said they would put the arrears on the end of the mortgage meaning we would not be in arrears any more and reduced the mortgage payment (this was what i asked them to do before it got as far as court) mortgage co said the county court judgement would no longer apply ?? how can i find out its not ??

Now - we received a court order for a Interim Order. We currently have a loan 34.000 - which was being dealt with by a debt management company for 3yrs now, we had a county court judgement against it in Dec but now we hve this interim order which is taking place 11th may. where they putting the dept on me mortgage, we dont hve much equity,
How much could they ask us to pay a month, at mo we pay £15 a month. I understand if we were to move or remortgage they would want the money. Now its stopped us ever wanting to gain money to extend me property. My major concern now is, we only in an interest only mortgage, this runs out next year and we were hoping to go into a repayment mortgage is this going to stop me is a mortgage lender going to entertain us knowing there 34.000 secured to my mortgage.
thank you
Vic

Hello,

Its sounds like you had a suspended possession order with a monthly payment. You would need to contact the court, and they could give you details of whether has been sorted out or not.

With regards the loan, I have a put a link to the CCCS website that explains about charging orders for you to read through.

http://www.cccs.co.uk/InfoCentre/EnglandandWales/Creditoraction/Courtaction/Chargingorder.aspx

It is possible to put forward a defence for a charging order, I would recommend that you either contact your DMP company to discuss this or call the CCCS and we can help. If you would like an appointment with the CCCS, please call 0800 138 1111.

Sarah

CCCS_Sarah

crackered wrote: »

Okay ... I have accumulated a considerable debt of 34k spread across 6 credit cards. I have a good job with £100k salary and therefore have no trouble meeting the minimum payments (I pay far more than the minimum on each every month). However, like many others I have found myself going from the credit card glide into a brick wall which, along with the extortionate rate increases, has been exacerbated by the merger in credit card companies making 'tarting' more and more difficult for those with numerous cards.

I currently have 10.5k on virgin, 9.5k on Barclaycard, £7.5k on egg, 3k on mint, 3k on citicard (now cam), 2k on M&S. The Citicard and M&S are on low 'lifetime' deals but the other 4 are now on expired 0% deals - which are increasing at extortionate rates - each increasing at 6 month intervals to the day - now pushing 30% each.

I am financially stable with a minimum chance of redundancy (and hefty payout if it should occur) and currently have a 205k repayment mortgage on a 600k house (which I share). The majority of the above has been spent on home improvements which have given us a far greater increase on the value of our home (even with the downturn). However, I am aware that unless I get my debts in order, they could potentially snowball.

I also have 3k remaining on a Nothern Rock car loan which will be paid off by January.

Given the current state of the economy/banking system my instinct is to get out of the credit card game as swiftly as possible. I'm reluctant to push the companies to stick the rates as I do not wish to damage my reputation with them for the future and, quite frankly, I've clearly left it too late!

Therefore my thoughts going forward are to:

• secure a loan for 20k over 5 years and clear the worst two - Virgin and Barclaycard. This will be a far reduced monthly payment allowing me to clear the remaining card debts further and it will have the bonus of being a stable monthly amount.
• apply for a 0% Santander card which will hopefully give me a high enough credit limit to clear the egg card.

When applying for the loan - should I say that I wish to consolidate credit card debts? Or will this be seen as a sign that I'm not coping and have a negative effect on the application? Would I be better saying it is a loan for a car?

Sorry for such a huge post but I do hope the detail helps to give you a sense of the bigger picture and will also help others who currently have manageable debts that they need to get in line.

Hello,

Thank you for your question.

This is not something that I would generally advise on, as I usually don’t recommend taking out credit to clear credit. One thing to be wary of is, at the moment all the debt is unsecured so if you ever did get into difficulties then you could always make reduced payments. If you were to secure the debt and could not keep up with the payments this could put your home at risk.

As a general rule, consolidating just moves the debt from one place to another and increases the overall interest you will pay.

You could put together a detailed budget and see how much funds you have to service the debts. I would recommend that you then start paying the higher interest cards first of all and as the start to clear this means you can then move the payments to the other debts.

Sarah

CCCS_Sarah

nick59 wrote: »

Following an appointment with a CCCS counsellor last year I was advised to offer my creditors a token £1 monthly payment which i have kept to, I have applied to CCCS for a new appointment to review my finances and I am waiting for a date. All my creditors have agreed to the token payment apart from Egg who have past the debt onto a debt recovery firm collect direct, they have been threatening legal action by letter and phone for the past couple of months although I have carried on making my payments, I have received a letter from them this morning threatening a County court oral examination under oath. I have a large tax debt which I am clearing and my property has a second charge with the bank and no equity are Collect direct likely to pursue this into court given that I have agreements in place that I have not defaulted on?
Kind Regards, Nick

Hi Nick,

Thank you for your message.

It does sound like collections tactics. I would discuss this with your counsellor during your appointment as they will need some more details.

Have you got a date for your appointment yet?

Sarah