office shoe shop HELP!!!!.

shazzyshopper

Hello everyone!!!.

Im new to the site and im in need of some help!!.
Ive tryed to search the web but not being very good with computers im strugging!!!.

..........ok here goes........

Recentley i borght a pair of shoes for my two yr old boy from OFFICE SHOE SHOP STOCKPORT.

I had just had his feet measered in clarkes shoe shop which gave me the size of 7 and a half H.

I oppted to go to office as they had a better looking shoe. I told the assistant who was the manager i wanted a size 8 as they dont do half size's.

She then advised me to go for a 7 as they are a big fit!?.
she tryed the shoes on harry had him walk about and had a good feel
and said they was fine. she acted like she knew what she was doing.

I am no expert on shoe fits so i took her word on it and got the size 7 as i would think she is in the know!!!!.
Harry had these shoes on for a day upon taking the shoes off i saw blisters on his heels an ankels.

Which i was not happy about!!!!.

the shoes was taken back to the store and i was told because there is no damage they would not refund or exchange!.
which the money is not the point its my childs feet being hurt.

the manager then told me they fitted him when she saw them on but obviousley not!!!.
Office are now saying there no professional shoe fitting service so why sell shoes if they dont know????.

PLEASE PLEASE help what can i do im really stressed out if it was my own shoes id take it on the chin but seeing my childs feet blisted and bloody im not happy what can i do???.

I hope ive gave enuff info id be greatful for any help.
cheers sharon

ellay864

You could try writing to the store and explaining what's happened. Say you understand now that there is no shoe fitting service but that at the time you were led to believe that the assistant helping you was indeed 'qualified' to some extent to do so, especially as she obviously took some active role in saying they seemed OK.
But generally you just cant be too careful with kids shoes and I'd say to ALWAYS make sure you go somewhere that has not only a fitting service, but where they are specially trained in fitting for children. An expensive shoe isn't always a sign they fit well and somewhere like Clarks will understand that the shape of some shoes just isn't suitable for all feet. Also, Clarks not only do half sizes but also the range of width fittings, that a shop like Office just won't offer.
I hope you can get some kind of refund back from Office, if only as a gesture of goodwill, but I'd steer clear in future and settle for something that maybe doesn't look as trendy but will at least save his poor feet from blistering

4743hudsonj

Are you sure they dont jsut need breaking in,

By the sounds of it you accepted the shoes as they were when they were tried on. You have no rights to a return.

As i said though, if they fitted in store, they probably just want breaking in. I often get shoes that fit but give me the odd blister especially when i walk around a lot in them.

EDIT: I realise you think they may have a "professional" input and that they got it wrong but by agreeing that they were suitable, you were saying you agree to their opinion and they do fit. You cant later rely on the fact that they said the looked ok. If you just took their word for it but didnt agree, that would be a different case as they would not be "as described".

shazzyshopper

ellay864 wrote: »

You could try writing to the store and explaining what's happened. Say you understand now that there is no shoe fitting service but that at the time you were led to believe that the assistant helping you was indeed 'qualified' to some extent to do so, especially as she obviously took some active role in saying they seemed OK.
But generally you just cant be too careful with kids shoes and I'd say to ALWAYS make sure you go somewhere that has not only a fitting service, but where they are specially trained in fitting for children. An expensive shoe isn't always a sign they fit well and somewhere like Clarks will understand that the shape of some shoes just isn't suitable for all feet. Also, Clarks not only do half sizes but also the range of width fittings, that a shop like Office just won't offer.
I hope you can get some kind of refund back from Office, if only as a gesture of goodwill, but I'd steer clear in future and settle for something that maybe doesn't look as trendy but will at least save his poor feet from blistering

thanks for the info and help yes im going to be writing to head office thanks sharon

shazzyshopper

thanks for the info more comments will be greatful

4743hudsonj

shazzyshopper wrote: »

thanks for the info more comments will be greatful

I think you have all the info you need, by all means contact head office but dont expect to get anywhere and you dont have any rights in the matter as on inspecting the goods you accepted the to be suitable,

Consumer direct may offer more advice.

donquine

shazzyshopper wrote: »

I told the assistant who was the manager i wanted a size 8 as they dont do half size's.

She then advised me to go for a 7 as they are a big fit!?.
she tryed the shoes on harry had him walk about and had a good feel
and said they was fine. she acted like she knew what she was doing.

You wanted to buy a pair of shoes to fit your child. You relied on the manager's skill and judgement - the shoes don't fit your son and are not fit for the purpose you told the manager you intended to use the shoes for.

If the manager did not want her skill and judgement to be relied on, she should not have offered any advice. As a manager of a shoe shop, it could be reasonably assumed she knew about shoes and that you should have listened to her.

The above is the line of arguing I would try.

pendulum

My first thoughts were that the shoes may just need breaking in as well...
I remember being in primary school and every time I got a new pair of shoes I would get blisters, mum would just stick a plaster on to fix that, and after a couple of days the shoes would be fine.
I know there's a bit of an age difference between 2 and primary school age but I would think the principle would be the same.

Do the shoes actually feel too tight?

Amistoso_2

Office are a fashion shoe outlet, if you wanted proper fitted shoes then you should have bought the ones in Clarkes, perhaps sometimes you have to compromise comfort for fashion especialy with childrens shoes...

sarahg1969

I don't think a 2 year-old child could "break in" a pair of shoes. I agree with donquine - you relied on their expertise and they have got it wrong.

Amistoso_2

sarahg1969 wrote: »

I don't think a 2 year-old child could "break in" a pair of shoes. I agree with donquine - you relied on their expertise and they have got it wrong.

They are a fashion shoe shop and don't offer a fitting service (unless the OP has omitted to say that they measured her childs feet in this store?) so ultimately the decision was down to the parent, if she had just got the boys feet measured at clarkes at 7 and a half why would you buy the smaller size?!?