office shoe shop HELP!!!!.

sarahg1969

Amistoso wrote: »

... why would you buy the smaller size?!?

Because the manager offered her advice and the OP relied on that.

Amistoso_2

sarahg1969 wrote: »

Because the manager offered her advice and the OP relied on that.

Well seing as they aren't qualified to make that judgement the onus was on the OP to decide, not rocket science... :T
she knew they didn't measure feet but she took her chances any way

neilmcl

The OP knowingly bought a pair of child shoes that were smaller than that specified during a proper fitting service with a different retailer (she actually wanted to buy a pair that were larger to begin with which would have been just as bad). They may have looked OK to both her and the assistant at Office but unless you had them properly fitted then you are always just taking a chance.

Becles

If you buy properly fitting shoes in the first place, they shouldn't need breaking in. I've never had to break shoes in or had blisters from shoes, and neither have my children.

Did you check the shoes in store? It's not hard to do. If you press to feel their toes to make sure there is plenty of growing room. Rub your thumbs across the tops and round the sides to make sure they are snug and not too tight or too loose. Sit them down and tug on the heel to make sure it's not slipping. Then watch them walk in them and you can watch for any slipping or gaping.

rsykes2000

Becles wrote: »

If you buy properly fitting shoes in the first place, they shouldn't need breaking in. I've never had to break shoes in or had blisters from shoes, and neither have my children.

You've never had a pair of Dr Martens then They certainly need breaking in, tough leather but last for ages.

sarahg1969

Amistoso wrote: »

Well seing as they aren't qualified to make that judgement the onus was on the OP to decide, not rocket science... :T
she knew they didn't measure feet but she took her chances any way

Did the OP know the manager wasn't qualified to give the advice? If she was not, why did she imply that she was, by asking the child to walk around and feeling the shoes?

Not having the feet measured or having them measured elsewhere is a red herring. It doesn't matter, if the shoes were checked on the child's foot and the OP was told they fitted correctly.

sarahg1969

Becles wrote: »

Did you check the shoes in store? It's not hard to do. If you press to feel their toes to make sure there is plenty of growing room. Rub your thumbs across the tops and round the sides to make sure they are snug and not too tight or too loose. Sit them down and tug on the heel to make sure it's not slipping. Then watch them walk in them and you can watch for any slipping or gaping.

The shop manager did this for the OP, and the OP relied on the shop manager's expertise.

neilmcl

sarahg1969 wrote: »

Did the OP know the manager wasn't qualified to give the advice? If she was not, why did she imply that she was, by asking the child to walk around and feeling the shoes?

Not having the feet measured or having them measured elsewhere is a red herring. It doesn't matter, if the shoes were checked on the child's foot and the OP was told they fitted correctly.

There are different levels of expertise. You can't reasonably expect the same level of expertise from a fashion shoe retailer, that happens to sell childrens sizes, to that of a retailer that specifically caters for, and has professionally trained staff to perform, the correct sizing and fitting of childrens footwear. The OP chose to ignore the size advice she was given by Clarks and went for the fashionable option, she's only herself to blame.

dmg24

Becles wrote: »

If you buy properly fitting shoes in the first place, they shouldn't need breaking in. I've never had to break shoes in or had blisters from shoes, and neither have my children.

You are incredibly lucky. I have never had a pair of shoes that have not caused blisters, even with professionally fitted shoes.

rsykes2000 wrote: »

You've never had a pair of Dr Martens then They certainly need breaking in, tough leather but last for ages.

I love DM's!

neilmcl wrote: »

There are different levels of expertise. You can't reasonably expect the same level of expertise from a fashion shoe retailer, that happens to sell childrens sizes, to that of a retailer that specifically caters for, and has professionally trained staff to perform, the correct sizing and fitting of childrens footwear. The OP chose to ignore the size advice she was given by Clarks and went for the fashionable option, she's only herself to blame.

Spot on - I had to reread the OP's post as I could not believe that someone would buy a toddler shoes from Office!

angel.cake_2

dmg24 wrote: »

Spot on - I had to reread the OP's post as I could not believe that someone would buy a toddler shoes from Office!

TOTALLY AGREE WITH THIS!

Sorry OP but unless you live in a bubble, no one would expect OFFICE to professionally fit shoes. Clearly you wanted your child to have some 'trendy' shoes which is why you got measured at Clarks but then went to a fashion shop. You don't have a leg to stand on (excuse the pun!)

Yet another case of someone thinking consumer rights means you don't need common sense.