office shoe shop HELP!!!!.

Amistoso_2

donquine wrote: »

You wanted to buy a pair of shoes to fit your child. You relied on the manager's skill and judgement - the shoes don't fit your son and are not fit for the purpose you told the manager you intended to use the shoes for.

If the manager did not want her skill and judgement to be relied on, she should not have offered any advice. As a manager of a shoe shop, it could be reasonably assumed she knew about shoes and that you should have listened to her.

The above is the line of arguing I would try.

Are you having a laugh?!?
All the Manager would be "Qualified" for is reaching targets and making sure they get sales!!!
They do not offer a fitting service...

pimento

My son has a very high instep which meant I was tied to buying shoes at Clarks and Startright until his feet were big enough for adult shoes (age 15). Cost me a fortune and I used to look jealously at mums who could shop for their kids shoes at the cheap stores, but it's stupid to take a risk with a child's feet, so I suppose it was an unavoidable cost and he'll thank me when he's older.

donquine

Amistoso wrote: »

They do not offer a fitting service...

Doesn't matter. The manager held out that they did, by offering such advice.

Had the OP bought a pair of too small shoes herself in error, we'd have a different story. As it is, she only bought the shoes because the manager advised her they were suitable for her child. The manager gave advice, specifically in respect of the child and it was bad advice. So under consumer legislation, it is the manager who is in the wrong, not the OP.

Tbh, I'm a little disappointed so many people are criticising the OP's choice of shoe shop rather than trying to explain what her consumer rights are.

Amistoso_2

donquine wrote: »

Doesn't matter. The manager held out that they did, by offering such advice.

Had the OP bought a pair of too small shoes herself in error, we'd have a different story. As it is, she only bought the shoes because the manager advised her they were suitable for her child. The manager gave advice, specifically in respect of the child and it was bad advice. So under consumer legislation, it is the manager who is in the wrong, not the OP.

Tbh, I'm a little disappointed so many people are criticising the OP's choice of shoe shop rather than trying to explain what her consumer rights are.

wrong!!!

just because she was the manager doesn't make her any more qualified to fit shoes than anyone else in the store because as stated many times they don't offer a fitting service, so can't be responsible for the OP's bad judgement, the op bought the shoes straight after having her childs feet measured in another store and knew they were 7 and a half, so she should have known better than to buy the shoes half a size smaller!!

what consumer legislation are you referring to out of curiosity?

donquine

Amistoso wrote: »

just because she was the manager doesn't make her any more qualified to fit shoes than anyone else in the store because as stated many times they don't offer a fitting service, so can't be responsible for the OP's bad judgement

Don't have time to find you a link because I've got to go to work, but the point is, a manager is a position of authority. It's not unreasonable to expect a manager to be more qualified than an assistant. Whether or not it is normally Office policy to offer fittings is largely irrelevant, because the manager gave the OP's son a fitting.

I realise you keep saying fittings are not offered by Office, but the manager offered a fitting service to the OP!

Amistoso_2

donquine wrote: »

Don't have time to find you a link because I've got to go to work, but the point is, a manager is a position of authority. It's not unreasonable to expect a manager to be more qualified than an assistant. Whether or not it is normally Office policy to offer fittings is largely irrelevant, because the manager gave the OP's son a fitting.

I realise you keep saying fittings are not offered by Office, but the manager offered a fitting service to the OP!

No, to have given a "fitting" that would have to involve measuring the childs feet at some point in the shop, can you point me to the part in the OP where it states this happened? no
then there was no fitting...

blue_monkey_2

I have always bought Clarks shoes for my son however their black school 'shoes' look pretty much like trainers these days and last 5 minutes so I thought I would opt for Hush Puppy instead that make a pretty good sturdy looking shoe rather than trainer shoe.

The ones I put on him fitted him nicely and I checked them myself too, however after an hour he had a blister where it rubbed on the back of his foot and ankle and school changed him into his PE trainers, obviously the style did not suit him. Lesson learned. I did not take them back I realised that Hush Puppy do not fit him that well and I am going back to Clarks today!!

You will learn from this experience that Clarks pretty much make the best fitting shoes for kids and some kids cannot wear 'fashionable shoes' as they are made to fit an average size foot. At an H width your son does not have an average size foot so find a Clarks outlet if you want to save some money.

My daughter has an E fit foot - I cannot get her shoes from anywhere other than Clarks and they are very limited on the style of shoe - and trainer - I can get in that size. Also the style with the on strip of velcro does not fit her foot either.

The great thing about Clarks is that if you have ANY problem they are more than reasonable over it and will exchange or refund. If your child has gone up a size when you go to get them exchanged you get 50% refund off the next pair. Their service and refund policy is second to none - live and learn and move on. To Clarks.

blue_monkey_2

donquine wrote: »

Don't have time to find you a link because I've got to go to work, but the point is, a manager is a position of authority. It's not unreasonable to expect a manager to be more qualified than an assistant. Whether or not it is normally Office policy to offer fittings is largely irrelevant, because the manager gave the OP's son a fitting.

I realise you keep saying fittings are not offered by Office, but the manager offered a fitting service to the OP!

Tbh I'd expect the manager to be responsible for the money, ensuring the stock is locked up at the end of a working day and hiring and firing. I'd not expect a manager to be more qualified at fitting when they probably spend most of their day sat in an office doing paperwork. If the OP knew her son was a size 7 1/2H then why not go somewhere that sold a 7 1/2H instead of buying a shoe that was going to be too big?

The OP went on and asked for an 8 when her son was a 7 1/2 - surely anyone knows if your child is in shoes that are too big they fall flat on their faces every 5 minutes - more so with toddlers who are unsteady on their feet. The salesperson said a 7 would be better - until the shoe is worn for a long period of time there would be no way of telling they would rub.