Bloomin delightful flowers

disney_cjd

bunch of scumbags . avoid at all costs.

Drac

My wife ordered 20 roses from this company for our daughter who was having to go for a breast cancer test. We ordered roses specifically as they are her favourite flowers.

Flowers arrived but were not roses and looked a lot cheaper than the bouquet we ordered.

On contacting the firm, we were asked to provide a photo, we did.

After that we were told "under the terms and conditions, which you agreed to, we reserve the right to replace flowers if the ones ordered are not available"

I believe we still have a case, even considering the terms and conditions, under the following :

(1) breach of contract or (2) unfair contract terms.

If the flowers provided were priced lower than those ordered, then the very least I would expect is a refund of the difference

In the circumstance of breach of contract, I think we have a reasonable argument.

I ordered roses because they are my daughters favourite and roses were not delivered. You have therefore not performed the terms of the contract I specifically required.

In terms of the unfair contract terms, is it fair for you to take payment for a bunch of flowers and then send whatever you like? I dont think so. You should have at least advised me that Roses were not available and ask whether I would like other flowers.


What worries me is the fact that most people never get to know what flowers are delivered, they just get a 'thank you' from the recipient, in which case, someone may be making lots of money from this!


Just emailed Hounslow Trading Standards to be told they don't handle this, try CAB!!!!! So what do Trading Standards do then?

anthonyfernande

Right... I ordered some flowers for my wifes birthday five days in advance. I specified the delivery date, it came and went. I emailed the company and was told that there's a 98% chance that it'll be delivered the following day (nice random statistic, thanks). It came a day late (by Royal Mail).

My wife opened the box and it was a real disappointment to see her face. The flowers were all dead and although I ordered 10 roses, there were about 7. The plastic wrapping was also nothing like it was in the web photo. It looked like something you'd find in a cemetery bin.

I emailed them to ask for a refund and was offered "a lovely seasonal bouquet" by a person called Natasha Heera. I told her I didn't want any further business with them, only my money back. I was then told that I'd have to return the flowers in their original packaging....like it's a plasma TV! I told her that the flowers had to be disposed of as they were a health hazard with flies etc. She was curt and dismissive. I called the company, no answer, then was on hold for nearly 15 minutes so I gave up. I iemailed her again to tell her to call me, I got an email saying "as a gesture of my good nature I will refund your money".

The money was eventually refunded but the occasion was missed. I know what I'd have preferred...

Please take heed and avoid this company like the plague. It's an absolute joke. I also ordered a balloon and it was tiny. The pictures are extremely misleading. You do not get what you see online.

I'm using Interflora next time. I suggest you do the same. Thanks for reading and I hope I've saved you the toil and stress of what should be a simple and celabratory situation.

4ndy1

Flowers delivered were a much much smaller bunch than the advertised picture. When I complained they just quoted their Terms at me. Very unhelpful, don't deliver what they advertised - STAY AWAY.

Boromir

AWFUL. AVOID.
Same story as everyone else- and what to do if this happens to you!
I ordered 'next day' flowers for three days' time, they never showed up, firm tries to blame Royal Mail, I point out that my contract is with them, they say "We issue refunds after six weeks once the package is returned by Royal Mail" - six weeks later I have to ask again (of course) - "the product was returned but is no longer in a saleable condition" (no SH*T Sherlock!).
I say "nonsense". I catch the one honest person there (probably the newest employee!) who emails an apology and promise of a refund -Hooray!
... a week later "Where's this refund please?" - "I'm a manager - the last message was a mistake; no refund coming and refer to previous statements".
So I don't get upset, simply shrug, ring my bank (Santander, on the ball this time as it happens) and claim a VISA CHARGEBACK (this is protection against fraud EVEN ON DEBIT CARDS - USE THIS!) - for non-delivered goods. Money back straight away - an affadavit to sign and post back, with copies of all these emails, later on. This is why phone calls are not as good as emails in disputes.
Final thing to do: email to this bunch of thieving cowboys: "See, you thieving tosspots, don't **** with the informed consumer - we have rights and we know them. This was only, after all, SIXTEEN POUNDS we were taking about - enjoy your cheap, shabby lives if you have to argue over that".

---

Don't let them hide behind 'Distance Selling Reglations don't apply to fresh flowers' - this is only true if they are delivered and you change your mind for no reason. If they are not delivered, this is moot. If they are not satisfactory, such as 7 stems for 'large bouquet', then you CAN return them - but make sure you write stating this, and keep a copy.
I'm going to visit their actual premises and have a go at them next time I'm passing - see how they like it (19 Clock Tower Estate, Clock Tower Road, Isleworth, Middlesex TW7 6GF)
Anyway.. a victory for the honest consumer.

Jeff_Bridges_hair

People should stick to Interflora. Never had any problems

Brucey12

I used Interflora to send my girlfriend flowers once at work. As you can imagined they never turned up as stated.

After contacting them, I was advised that her office was closed so the flowers could not be delivered.

She happens to work for a global consultancy in London - office is open 24 hours a day, 365 days a year.

I eventually got a refund and made alternate flowers arrangements.

This company are just a waste of space and a bunch of frauds and I would stay well clear.