Bloomin delightful flowers

flossy_splodge

custardy wrote: »

i dont get the poiunt about once? does the company say you get 2 attempts?
also it is free delivery,you can get the flowers redelivered free so again i dont see that point?
what exactly would you be asking a legal body to do?
of course you can lodge a complaint regarding the late delivery however you have had the flowers delivered as per your order
your only issue is the time frame




so they seem to have met their T&C's

Actually no they didn't as the card left by Royal Mail said as they had tried ONCE they now needed to be collected.
In MY understanding of my mother tongue, COLLECTING is NOT the same as DELIVERING.:eek:

custardy

flossy_splodge wrote: »

Actually no they didn't as the card left by Royal Mail said as they had tried ONCE they now needed to be collected.
In MY understanding of my mother tongue, COLLECTING is NOT the same as DELIVERING.:eek:

i see the problem now
you have trouble with words presented in text form

do i need to use caps for you to understand as it seems you think i do?

YOU can get them REDELIVERED,using the pretty RED CARD ,you read the card on how to organise a REDELIVERY
that is not the same as COLLECTING

custardy wrote: »

i dont get the poiunt about once? does the company say you get 2 attempts?
also it is free delivery,you can get the flowers redelivered free so again i dont

now go back and READ the T&C's of the SITE you ordered from

so in short
they use royal mail,its no secret as its in the site info
they dont guarantee delivery dates,as it says in the site info
you can get the flowers redelivered for free,but you cant comprehend this
for some reason you feel RM should make multiple delivery attempts every day for you

now i cant comment on your mothers tongue

steph25

Wow that last post was really rude and condescending.
Maybe seeing as you are an ex postperson you know more about how Royal Mail delivers things and see how it works easier then the op does?
Maybe a helpful explanation that you are able to have the flowers redelivered if you call the sorting office number left on the card would have been greatfully recieved, but you didnt.
I think your reply was very unnecessary, as far I can see they have not been rude about you or Royal Mail, just the flower company.

OP I hope you get somewhere with this company soon.
Good luck
Steph

shellsuit

flossy_splodge wrote: »

And to make matters worse, they apparently use the Royal Mail with the result that they tried to deliver ONCE, this morning, and then left a card.
I am so upset, as my DD who has just landed her very first real job in her field having gained her PhD just 2 months ago then had to trog down to the nearest depot to collect HER OWN flowers!
It just doesn't cut it.:mad:
Does anyone know if I can take them to some legal body as it says clearly on their web site FREE DELIVERY.
If you have to go and get them then it is hardly free delivery is it?
I cannot tell you how upset and bitterly disappointed I am.
Sending flowers is normally far outside my budget but I am so proud of my DD's achievement that I splashed out and for what.?
This is beyond lousy service.:eek:

How do you mean, they tried to deliver ONCE?

It's not the delivery person's fault that nobody was at home.

How many times do you think they should have tried?

If a parcel comes here for me and I'm not at home, it goes to the sorting office where I can pick it up, or arrange a redelivery.

I dont understand why you are complaining about the 'free delivery' either.

They tried to deliver, for free.

Nobody was at home.

Therefore, they have delivered for free, just nobody was in to take the flowers.


Surely you can't expect delivery people to keep trying to see when someone is at home?!

custardy

steph25 wrote: »

Wow that last post was really rude and condescending.
Maybe seeing as you are an ex postperson you know more about how Royal Mail delivers things and see how it works easier then the op does?
Maybe a helpful explanation that you are able to have the flowers redelivered if you call the sorting office number left on the card would have been greatfully recieved, but you didnt.
I think your reply was very unnecessary, as far I can see they have not been rude about you or Royal Mail, just the flower company.

OP I hope you get somewhere with this company soon.
Good luck
Steph

when someone doesnt take the time to read my reply and then SHOUTS in reply then they get the tone of my reply adjusted accordingly

hollydays

http://forums.moneysavingexpert.com/showthread.html?t=1581665&highlight=bloomindelightful

flossy_splodge

hollydays wrote: »

http://forums.moneysavingexpert.com/showthread.html?t=1581665&highlight=bloomindelightful

Thanks for that, at least I know it isn't just me!
I didn't think to check on here before ordering, was so excited to get the news I just did a quick search on Google and went ahead.:o
Shan't do that again in a hurry!

flossy_splodge

shellsuit wrote: »

How do you mean, they tried to deliver ONCE?

It's not the delivery person's fault that nobody was at home.No it wasn't.

How many times do you think they should have tried?Until they successfully deivered.

If a parcel comes here for me and I'm not at home, it goes to the sorting office where I can pick it up, or arrange a redelivery. Non perishable items, I agree.

I dont understand why you are complaining about the 'free delivery' either.

They tried to deliver, for free.

Nobody was at home.

Therefore, they have delivered for free, just nobody was in to take the flowers.
No, they have attempted to deliver. To actually deliver, the job needs to be completed.

Surely you can't expect delivery people to keep trying to see when someone is at home?!

Yup, that's exactly what I expect. Normal flower delivery companies do.

custardy

lol @ until its succesfully delivered
and what companies have you used that do that?
so you would rather your perishable items just live in a van for days?
yes the job needs completed,so you arrange a delivery date when someones home
you really do make it hard,if it wasnt for the fact you obviously arent i would think you were a kid who had never had something delivered

shellsuit

How many times do you think they should have tried?Until they successfully deivered.

You are joking aren't you?

That could be 100 times before they are handed over to the receipient!

Would you have expected them to knock every half hour, hour, 4 hours, twice a day, once a day, 3 times a week, once a week, once a month and so on until your daughter had her flowers??

What if the recipient is on holiday, or in hospital, or is out from 7am - 9pm every day at work?

Delivery, is taking an item to your home. It was free delivery as the company do not charge for taking the item to your home.

Again, not their fault if nobody is at home and they aren't mindreaders.

Yup, that's exactly what I expect. Normal flower delivery companies do.

You should have used one of those companies then.