Bloomin delightful flowers

flossy_splodge

:mad:
I ordered flowers from http://www.bloomindelightful.co.uk/ and was senta confirmatory email saying delivery would be on the 8th April (yesterday).
They did not arrive.
I have just called the company to be told that basically, they don't care what was in their email, the small print says it could be today, yesterday, tomorrow, whenever!
i asked when they WOULD be delivered and was told "maybe today, maybe tomorrow".
I asked for a manager and was told "the managers do not deal with customers!!!!!:eek:
I then asked for a refund as they were outwith their own stated policy of 1-2 days but was told they don't give refunds.

I suggest everyone steers well clear of this shower.

If you have an occasion that you wish to mark, you want it marked on the right day, NOT at THEIR convenience.
Damn cheek.

chris_n_tj

Thanks for the warning.
Please try Bunches I have used them over a dozen times now and everyone that recieved them have said how lovely they are.
(they are nothing to do with me)

view

bunches are ok... however, I sent new baby flowers with a recommended add on teddy bear.. that my friend says not to be used for children under the age of 3 on it! flower were ok.. but nothing special...

Stephb1986_2

I've never tried Bunches but will in future after the pile of dung I was sent from Eflorist don't touch them either with a barge pole!

Steph xx

dark^knight

So are you saying Blooming Delightful flowers are NOT so bloomin delightful?

Coopdivi

What truly dreadful customer service from Bloomindelightful flowers.

I wouldn't touch them with a barge pole.

Bollotom

bloomindelightful doesn't sound delightful. I always use Interflora but then I guess I've never heard of bloomindelightful and don't want to if that is their level of service.:cool:

welshsue

I always use bunches and have never had a problem. Fantastic flowers, good prices and always delivered on time

flossy_splodge

Coopdivi wrote: »

What truly dreadful customer service from Bloomindelightful flowers.

I wouldn't touch them with a barge pole.

And to make matters worse, they apparently use the Royal Mail with the result that they tried to deliver ONCE, this morning, and then left a card.
I am so upset, as my DD who has just landed her very first real job in her field having gained her PhD just 2 months ago then had to trog down to the nearest depot to collect HER OWN flowers!
It just doesn't cut it.:mad:
Does anyone know if I can take them to some legal body as it says clearly on their web site FREE DELIVERY.
If you have to go and get them then it is hardly free delivery is it?
I cannot tell you how upset and bitterly disappointed I am.
Sending flowers is normally far outside my budget but I am so proud of my DD's achievement that I splashed out and for what.?
This is beyond lousy service.:eek:

Bollotom

Well, if they don't charge for the service then bloomindelightful aren't wrong to say "Free delivery", but have a look at the site below and all the reviews. I reckon bloomindelightful should make things clearer...and better for the customer.:cool:

http://www.reviewcentre.com/reviews-all-153062.html#tabs-menu

custardy

flossy_splodge wrote: »

And to make matters worse, they apparently use the Royal Mail with the result that they tried to deliver ONCE, this morning, and then left a card.
I am so upset, as my DD who has just landed her very first real job in her field having gained her PhD just 2 months ago then had to trog down to the nearest depot to collect HER OWN flowers!
It just doesn't cut it.:mad:
Does anyone know if I can take them to some legal body as it says clearly on their web site FREE DELIVERY.
If you have to go and get them then it is hardly free delivery is it?
I cannot tell you how upset and bitterly disappointed I am.
Sending flowers is normally far outside my budget but I am so proud of my DD's achievement that I splashed out and for what.?
This is beyond lousy service.:eek:

i dont get the poiunt about once? does the company say you get 2 attempts?
also it is free delivery,you can get the flowers redelivered free so again i dont see that point?
what exactly would you be asking a legal body to do?
of course you can lodge a complaint regarding the late delivery however you have had the flowers delivered as per your order
your only issue is the time frame

Your beautifully gift boxed Bouquets will be sent by Royal Mail, their expert knowledge of all addresses in the UK ensures a swift reliable delivery service.

Flowers are delivered FREE by first class to any UK address. To ensure your flowers arrive in time we despatch 2 days prior to your requested delivery date, so your gift should arrive on the day of your choice or the day before, orders placed a day before requested delivery date may be delivered a day late, we are not able to guarantee the exact delivery date.98 % do arrive next day.

We cannot deliver on a Sunday or Bank Holiday and cannot guarantee a date of delivery.

For Valentines day, Christmas, Mother's Day and Easter, all gifts will be despatched in the week leading up to the event.

All Flowers delivered in a gift box, complete with a personal message card and flower food.

Orders placed for next day delivery after 3:30pm will not be despatched until the following working day. Orders taken after 3:30pm Friday and on over weekend will not be despatched until Monday.

We do not deliver same day.

so they seem to have met their T&C's