*** Wednesday 31st March Daily Chat - where has this month gone?***

pepe2008

bank_of_slate wrote: »

I'm sorry but that's funny!
:rotfl:
...Linda xx

Ha! He thinks that just because he is in Scotland he is safe. I think I should send the 'Girls' round to give him a beating. Maz! Beanie!....get 'im!

bank_of_slate

Sparkly_Princess wrote: »

I HATE HSBC!!!!!!!!!!!:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

I started the day so positively and am now feeling so angry and depressed. Need mega virtual hugs and support people:(. i got a phonecall from the collections department this morning saying they wanted full payment of my arrears which is just over 300.00. I explained that i had sorted this out on Monday and it had been agreed I could pay back 50.00 a month. But apparently at HSBC the employees don't speak to each other as Ben from collections had no record of this on his shiny computer screen:eek::eek:

Forty five minutes i spent on that phone repeating myself and in the end Ben from collections did transfer the first fifty pound payment i had put aside but still refused to put a concrete payment plan in place. So by God did he get the full force of my wrath!:mad::mad::mad:. In the end I told him i will be paying another 50.00 into my account at the end of this month and if they don't take it i will be going into my local branch of HSBC and personally handing it over to the manager. I am just so frustrated that like everyone else on here i am working so hard to pay off my debts but it just doesn't seem to be good enough. Am now going to write a very detailed letter of complaint to my local branch telling them what i think of their so called customer service :rotfl::rotfl::rotfl::rotfl:

:grouphug:
At least you didn't back down! Good for you!!!!
You may well receive even more calls from various people in the collections department who will deny all knowledge of any previous agreements.

If they keep phoning tell them you will deal with them by post only! and hang up, that way, you have in writing anything agreed.
...Linda xx

gonzo127

what i always say is,
please hold on the line one second,
(tap a pen on the table)
now hello again, i would just like to inform you i am recording this conversation for my records so please can you confirm you full name, the company your are phoning from and the time......

generaly makes them ever so pleasent to deal with and they do generally make notes on your file!

ok this does work even better if you do have a dictor phone or recording device of some sort!

quick edit, although writing is the best way of course as you then have written proof

gonzo127

Lucifa73 wrote: »

or fluffy turtles _pale_

now that would be massively gory

Sparkly_Princess

bank_of_slate wrote: »

:grouphug:
At least you didn't back down! Good for you!!!!
You may well receive even more calls from various people in the collections department who will deny all knowledge of any previous agreements.

If they keep phoning tell them you will deal with them by post only! and hang up, that way, you have in writing anything agreed.
...Linda xx

Thanks for that Linda i am going to do that. I just get so frustrated when I think i am doing so well in bringing my debts down and then something like this happens to knock me back. Am currently mainlining tea and toast with honey to calm me down:)

Sparkly_Princess

gonzo127 wrote: »

what i always say is,
please hold on the line one second,
(tap a pen on the table)
now hello again, i would just like to inform you i am recording this conversation for my records so please can you confirm you full name, the company your are phoning from and the time......

generaly makes them ever so pleasent to deal with and they do generally make notes on your file!

ok this does work even better if you do have a dictor phone or recording device of some sort!

quick edit, although writing is the best way of course as you then have written proof

Why didn't i think of that? Thanks for the tip, that'll be going alongside the other one i have just been given for getting them to send it all in writing. Thanks guys starting to feel a bit better now:smileyhea

schoolrunmum

bank_of_slate wrote: »

*We interrupt this Pepe as we seem to be having technical difficulties, meanwhile, please enjoy these kittens!*



...Linda xx

Linda-that's quite the cutest thing I've seen in ages! Love the ones with touches of ginger on their ickle faces!

sallyx

back from school...great afternoon and although I always consider every week not going and having the afternoon to myself as soon as Ive been Im glad i have been!

Home now, not much to do tonight which bizarely fills me with dread...maybe I'll do some baking

sammy115

Hi Sal...I have almost finished painting the hall...well three quarters of each wall have been given two coats...and that is because I can only reach three quarters of the way up..Nats borrowed me ladders and forgot to bring them back....grrrrrrrr

Will do ceiling and other quarter tonight. Have to fit the papering in somehow as well.....mmmmmm

coffee and mars bar sitting here waiting...

sallyx

well done sammy Will standing on a chair not get you high enough to do the walls? ceiling can wait...no-one looks up to the ceiling lol