Goods sent that I never ordered!

pinkshoes

Write to them, sending it recorded delivery. Something along the lines of:

Dear <name of MD>

On <date>, I sent an email to your company enquiring the price of and SD recorder. I received no response to this email.

On <date>, I received an SD recorder in the post unexpectedly, and a demand for £186.83. I did not order this item, so it was obviously sent in error, and at £186.83, it was much more expensive than other quotes I had received.

On <date> I received court papers demanding the sum of £186.83. The papers were incorrectly filled in so invalid. I was then also asked to pay the court fees of £125, despite the claim being invalid.

On <date>, I agreed to paid the sum of £100 for the SD recorder, as this is a fair price, and it would put an end to this nonsense. I gave you my card details to pay the £100.

On <date> you took the sum of £186.83, which was a fraudulent transaction.

I therefore give you 14 days to refund the sum of £86.83, or refund the full £186.83 and arrange collection of the unopened SD recorder.

If I do not receive payment in 14 days, I will be starting a small claims court procedure against the company to reclaim this money.

The quote I requested for the SD recorder was to be fitted to my second phone line, as I have had one fitted to my main phone line for 18 months. Subsequently, all phone calls with the company have been recorded.

I look forward to receiving my refund,

Kind Regards,

<you>

rl290

Read the letter from Diane here:
http://www.timesonline.co.uk/tol/money/consumer_affairs/article7059955.ece
"Under section 63 of the Payment Services Regulations, which came into force last year, it states that a bank must “immediately refund the amount of an unauthorised transaction”. The UK Payments Administration says that these regulations were designed to stop a company debiting an account with more than was agreed, regardless of whether you had signed a contract"

I see no reason why that doesn't apply here. Speak to your bank. Tell them that this payment was not authorised and you want them to refund the money immediately. If they complain, quote section 63

Why, out of interest, have some people here been so unhelpful to the OP? Everything seems genuine.

Ivory_Tinkler

Abused_Supplier wrote: »

We are the supplier. We would not normally take steps to add comments but I feel the untruth's here are a slur on our company and are a waste of helpful volunteer's time. It is also an extension of the style of communications we have had with him.

The following is the truth, backed up by documentary evidence:

1. Huffy took delivery of the unit
2. He refused to pay for the unit or return it to us at our cost claiming it was a gift.
3. Sensing a difficult situation we made an offer that he pay a discounted price or return the unit or court proceedings would result.
4. He refused to pay or return and continued claiming the unit as a gift.
5. We issued court proceedings
6. He sent endless communications but eventually agreed to pay the full amount minus the court costs, we agreed to cover the court costs.
7. 4 days later he again refused to pay, however we had already taken the payment against his card.

If Huffy is happy and agrees, I am more than pleased to disclose the communications between us which will back up this case to maintain our good name.

I sensed there was more to this than Huffy was claiming - too many "holes" in the story and to be honest, with all the ranting that followed when posters questioned his story just spoke volumes. I didn't come back to this thread to offer further advice after my first post as it became apparent that he wasn't going to take on board any advice or questions unless they were what he wanted to hear. I expect he'll be on here soon flaming me for this post.....I await with baited breath!

Just out of interest, did he actually place an order as he claimed he only made an enquiry in the first instance?

swingofthings

Reading this, I thought Huffy was a lady and not a bloke. Oops. Oh and why do we assume that a message from a new poster is genuine?

janiebaby29

It will be interesting to see Huffy's response to this .
Im glad the other side has put their side forward

OlliesDad

swingofthings wrote: »

Reading this, I thought Huffy was a lady and not a bloke. Oops. Oh and why do we assume that a message from a new poster is genuine?

Thats the reason that Companies need to be registered with MSE to post. Until then, the assumption has to be that the poster is not genuine.

OlliesDad

If i was in your position as the "supplier" i would have contacted the MSE team to ask for this thread to be removed. Or at least had permission to post as a company representative.

I would not have proceeded to give details and publish communications between the 2 people in such an unprofessional way and claim to be "abused"(even though it is nice to hear both sides of a story if you are genuine).

pendulum

Well well Huffy, what a disgraceful way to act, what an awkward person you are, your thread serves as a warning for people not to deal with you, rather than the company you tried to slander.

As you named the company, I would love it if they named YOU, you did it to them so that would be fair wouldn't it?

pinkshoes

Well the supplier's side of the story makes it clear why Huffy won't be getting anywhere with his non-existant complaint!

I see Huffy hasn't come back...

janiebaby29

pinkshoes wrote: »

Well the supplier's side of the story makes it clear why Huffy won't be getting anywhere with his non-existant complaint!

I see Huffy hasn't come back...

I knew my instincts was right on this whole thread ,
The private message I got from Huffy was very agressive indeed .