Sky installation

sid1234_2

I was supposed to have sky installed in my home and the engineer was supposed to come between 4-7pm. He called in the morning and said he will come in the evening but he has not called and neither has he turned up. I have taken a few hours off work so should I receive some sort of months free viewing or should I ask for more?

help would be appreciated....

McKneff

Give Sky a ring,
I have found a free phone number for you.

08000466432

If they try to give you an 0870 number tell them your phone is barred from using those numbers and they will put yu through to the right department.

Dont ask, dont get is my opinion
and in my opinion also its very rude of Sky not to keep you informed.

spike7451

Jeezus!
Talk about compensation culture!!!Has it occured to you the installer may have had an accident,running late or something?
It's only 30 min over the time slot !!!!!!!
I was on an install when I got a phone call telling me a close relative had died that morning,the customer did'nt mind that I had to rush off,nor did she ask for compo.
The greed of todays culture makes me sick.
Get over it & move on.

sid1234_2

Thanks mckneff for your help...

And as for you spike, if you had taken a few hours off from work expecting an installation, then I am sure you would feel upset if no one turned up and to top matters, no one has called me to offer an explanation or an apology. The installer has still not arrived and I have not received any calls. In this age of phones, its not hard to keep all parties informed.

spike7451

sid1234 wrote: »

Thanks mckneff for your help...

And as for you spike, if you had taken a few hours off from work expecting an installation, then I am sure you would feel upset if no one turned up and to top matters, no one has called me to offer an explanation or an apology. The installer has still not arrived and I have not received any calls. In this age of phones, its not hard to keep all parties informed.

Er yeah,I have.
I took a whole day off waiting for a Sky installer to replace my box (when I was working for NTL at the time) only to get a call at 6pm telling me they were'nt coming out as they had no replacement STB's,but I could leave my box out for collection but I would'nt have Sky until it was returned.
Not to mention the waiting for the council plumber to fix my sink...electricity board to replace my meter...nope,did'nt ask for compo then either.

And yet I did'nt ask for compensation then either.
So your point is mute.especially as your main thought on your first post was'nt about an apology or explaination,it was about compensation...you did'nt mention if the time off work is paid tho....

bankersnight

You should ask for:



















Nothing.

If it happened to me, I would ring up and just complain a bit. I would not think I had some sort of right to free viewing for a month.

DaveW78

I would re-book it and carry it on with customer services as normal but complain in email to [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL]

I sent an email to this address this week and had my complaint resolved very well when customer services didn't give a s**t!

spike7451

Brenda wrote: »

The point is that you did turn up to perform your installation (and probably on time) but, during the course of it, a family tragedy occurred that obliged you to leave, with the customer being fully aware (and, no doubt, highly sympathetic) of what had happened.

Whereas, the OP took time off work to be home but the installer in this case neither arrived, called to explain why, nor apologised.

The OP will now have to take more time off work in order to be home for a second installation appointment. (Which may, or again may not, be honoured.)

The OP is entitled to be aggrieved and it is not unreasonable to expect Sky to compensate the OP, in some way, for failing to observe the appointment its operative agreed. The OP's working time was wasted and time is money.

I'm sure you think that your working time is worth money.

Maybe so,but 8 minutes after 7,the OP was on here banging on about compensation,not an apology or explaination,compensation.

When I worked for Sky,our mobile phones were locked so we could only call certain,pre set numbers.In order to dial a customer,we had to dial Sky,I once drove 30 miles on hold (hands free!) before Sky answered so we'd often call on our own mobiles.Quite often we'd be working out in the country where the would be no mobile coverage.
Sky's installs dept work office hours as well with a skeleton staff on after hours,If it was a contractor,then their office would more likely close at 5pm.

Incidentally,I waited in all last Saturday for a gas engineer,he turned up at 4ish after a call from me to the gas company,he'd been given the wrong address.

DEPTFREE2010

im ment to be having sky fitted today first time customer and tbh not impressed at all

it started yesturday really when i had a call from sky asking if i was pleased with sky and the service i recieved lol i told her it was being fitted today and she put the phone down on me :mad:

my time slot today was between 8am and 1pm and im still waiting. phoned sky at 1.30 and was told it would be fitted during the time slot id been given to which i said well they are 1/2 hr late then, he then went on to tell me that the contractor was running late and had phoned them to change my time to 12pm to 5pm so i commented that it was kind of him to inform me that, cs then said it was policy for the engineer to phone me before 9am on the date to give a time but they cant do that if they are driving.

to me this is poor service and if they dont com today then i will be cancelling sky

spike7451

Problem is that a job can take 20 minutes or a few hour's.you just dont know until you get there.I arrived at a job once & found it's a f'ing great mansion & when I called the office to see if I could get my remaining jobs covered,I was told tough,get on with it!
So I had to call the other customers to advise them (on my own mobile!) I'd be late due to this big job.
DEPTFREE-Read my point about installers phones being blocked to non-programmed numbers.
It is policy that a customer is called on the day,but often we were given the wrong numbers by Sky.
If it's a contractor,as where I am,chances are if you have'nt been called in the AM,your job's sitting in a pool,awaiting an installer who's free to pick it up.
That was the case with my HD install 2 weeks ago,but as I knew the manager,I was able to call him & get my job put on as a priority.

DEPTFREE2010

spike7451 wrote: »

DEPTFREE-Read my point about installers phones being blocked to non-programmed numbers.
It is policy that a customer is called on the day,but often we were given the wrong numbers by Sky.
If it's a contractor,as where I am,chances are if you have'nt been called in the AM,your job's sitting in a pool,awaiting an installer who's free to pick it up.
That was the case with my HD install 2 weeks ago,but as I knew the manager,I was able to call him & get my job put on as a priority.

thanks for the reply

i fully understand the phone situation but what annoyed me was the engineer phoned sky to say he was running late and sky couldnt be bothered to phone me i had to phone them asking if it was going to be done today or not and they still are saying yess. i really cant see anyone being here in the next 1/2 hour.