Fatality on train route last night - can I reasonably expect a refund for taxi fare?

robt_2

sharpy2010 wrote: »

Seriously, someone has died. Try being a bit more compassionate and grateful that it wasn't you, rather than b1tching about a few quid.

Nobody is b1tching

This is moneysavingexpert.com not showyourcompassion.com

Jonesy_McJones

robt wrote: »

Nobody is b1tching

This is moneysavingexpert.com not showyourcompassion.com

Couldn't have said it better myself.

Jonesy_McJones

cyclonebri1 wrote: »

The title says it all, you heartless b*****d, I feel more sorry for you than than anyone else :A

Get over yourself.

cyclonebri1

Jonesy_McJones wrote: »

Get over yourself.

I can, but can you?????


Money, money, money, it's a.......

Jonesy_McJones

cyclonebri1 wrote: »

I can, but can you?????


Money, money, money, it's a.......

Really??

A rich man's world perhaps?

Well, I am neither rich (or I wouldn't be bothered about a 'few quid' as someone else put it) or a man.

In a very black and white sense, I paid for a service that did not materialise. I'm sorry if you or others think I am out of order for inquiring about the possibility of getting money back that we can ill afford to spend. I am assuming that you are not a commuter otherwise your opinion may have been different.

So flame me all you want if you have nothing better to do with your time.

p00hsticks

Jonesy_McJones wrote: »

Eventually it returned to the previous station and seeing as there was no one around to advise differently, we got off of the train and organised alternative transport.

There's no harm in trying, but as other posters have said I don't think that you'll have much joy unless you can show that you really had no alternative. Train companies will sometimes pay for alternative transport (rail replacement bus services or taxis) or even an overnight stay, but you need to get them to arrange it themselves so that they can use the cheapest and most efficient method for them (they'll have contracts with specific taxi and coach companies and hotels and will pay them direct rather than refund you ).

Was there really no-one around to ask - did you get off the train at an unmanned station ? Could you have remained on the train and spoken to the train manager / ticket inspector ? Did you try to ring South Eastern customer services for advice ? (They are apparently open 24 hours a day ?)

You may be able to get your season ticket extended by a day or a voucher to compensate for the disruption, but I think it's very doubtful you'll get cold hard cash, and even then I don't think it would be for more that that of the rail trip you couldn't make - not the taxi alternative.

Jonesy_McJones

p00hsticks wrote: »

There's no harm in trying, but as other posters have said I don't think that you'll have much joy unless you can show that you really had no alternative. Train companies will sometimes pay for alternative transport (rail replacement bus services or taxis) or even an overnight stay, but you need to get them to arrange it themselves so that they can use the cheapest and most efficient method for them (they'll have contracts with specific taxi and coach companies and hotels and will pay them direct rather than refund you ).

Was there really no-one around to ask - did you get off the train at an unmanned station ? Could you have remained on the train and spoken to the train manager / ticket inspector ? Did you try to ring South Eastern customer services for advice ? (They are apparently open 24 hours a day ?)

You may be able to get your season ticket extended by a day or a voucher to compensate for the disruption, but I think it's very doubtful you'll get cold hard cash, and even then I don't think it would be for more that that of the rail trip you couldn't make - not the taxi alternative.

The station was all locked up, it was about 7.15pm.

The ticket inspector had walked through all the carriages and told us that he had no idea what the plan was. With hindsight, I suppose we could have rung National Rail / Southeastern (we didn't even think of that) but as everyone else had got off of the train we thought that was the thing to do. There was certainly no bus replacement service available and we waited over half an hour for the taxi so if a bus had turned up we would have seen it. We would have checked online but my OH's phone had no signal and mine has no internet.

There was a local taxi office at the station but they had nothing available by the time we got there.

When we got home, we checked online and at that point there was a replacement bus service running from the station before the one we were at to our local station, but as I said, the ticket inspector didn't know about it at the time we were on the train.

I think the best we can hope for our rail vouchers (which will be pretty useless as out season tickets have another 8 months left to run and we only use the trains for commuting) but I will try.

cyclonebri1

Jonesy_McJones wrote: »

Really??

A rich man's world perhaps?

Well, I am neither rich (or I wouldn't be bothered about a 'few quid' as someone else put it) or a man.

In a very black and white sense, I paid for a service that did not materialise. I'm sorry if you or others think I am out of order for inquiring about the possibility of getting money back that we can ill afford to spend. I am assuming that you are not a commuter otherwise your opinion may have been different.

So flame me all you want if you have nothing better to do with your time.

Got any other predjucies? (excuse sp please)

jamespir

theres some self centred people in the world fancy throwing your self in front of a train and at rush hour

and even worse somebody charging 30 quid for a taxi ride where did you go france

robt_2

cyclonebri1, are you going to offer anything constructive to this thread, or did you join it purely to stir and cause trouble?