CEX lost my phone

deek88

thanks kestrel...

going to send this off on wednesday and hopefully i will get something back from them but not holding my breath!!

Kestrel

deek88 wrote: »

thanks kestrel...

going to send this off on wednesday and hopefully i will get something back from them but not holding my breath!!

OK don't hold your breath for a quick outcome but PLEASE make sure you follow this through - keep to your word regarding the 14 day limit, and make sure you keep the thread updated, I'm watching with interest

deek88

you have a pm kestrel

deek88

krissycontagious wrote: »

ive had so much trouble with cex i hate them! never using them agian. the same tihngs happend to me before

how did you resolve this krissy? or did you just leave it?

Kestrel

deek88 wrote: »

you have a pm kestrel

Read and responded

u1bd2005

Esoog wrote: »

Funnily enough fonebank didnt have any problem with giving me £25 for it!

Yeh, i've used fonebank a few times too, very good prices compared to most phone recycling websites, and no problems at all with them

never heard of CEX until now, but at least i now know to avoid them

Kestrel

You have a PM deek88

frivolous_fay

I can't vouch for CEX's postal service, but I've never had any trouble with their in store service, and I'm planning on going there again, to sell more electronics and hopefully get enough credit for a Wii. I got a ridiculously generous wodge of cash for an old iPhone there.

I'm afraid I avoid the post at all costs these days when sending anything valuable, and all the 'send us your phone in a bag' companies seem like a recipe for disaster to me.

Hope you get to the bottom of it OP.

Kestrel

frivolous_fay wrote: »

I can't vouch for CEX's postal service, but I've never had any trouble with their in store service, and I'm planning on going there again, to sell more electronics and hopefully get enough credit for a Wii. I got a ridiculously generous wodge of cash for an old iPhone there.

I'm afraid I avoid the post at all costs these days when sending anything valuable, and all the 'send us your phone in a bag' companies seem like a recipe for disaster to me.

Hope you get to the bottom of it OP.

I could be wrong but I believe CEX stores are franchise businesses, which if correct would mean that the level of customer service will vary from store to store, though pricing should be the same. I too have sold stuff to them in store without any problems but I wouldn't touch their postal scheme.

deek88

sent this off today. Will keep the thread updated as soon as i hear back, but not counting on it haha!

Thank you for all your advice guys, especially Kestrel