CEX lost my phone

deek88

Just sent an email to trading standards there Kestrel becuase i cant phone at the moment. Will await a reply and keep the post updated.

The thing that really annoys me is the lack of communication. If they would just reply to my emails keeping me updated i would be satisfied. However it looks like they are just ignoring my emails.

DrScotsman im now in the process of writing a letter to them, incase trading standards do ask me to send them a written letter.

deek88

Kestrel wrote: »

My brother had lots of problems with CEX and it seems that they are a very difficult company to communicate with.

I meant to ask how your brother got on?Did he get his problems resolved?

Kestrel

well there's another story! He eventually received a cheque from them...which bounced!

deek88

your joking...thats unbelievable!...do u mind me asking how much he was getting from them?

I cant believe they dont provide a phone number. Their facebook page is full of people complaining too!

Kestrel

It was quite a long time ago (I think he contributed to a thread elsewhere on the MSE forums about it) it was about £35 if I remember correctly but I'm not sure.

wolvesinwales

I had problems with CEX in the past that took a lot of sorting out.
I gave them another chance last week with 5 PS3 games and was amazed with their service, i posted games on monday and received an e mail on the tuesday to say the bank transfer for payment had been made.

deek88

yeah its no so much their service. I never got too that stage!Its the fact that they are ignoring my emails.

anyways i contacted consumer direct like you said kestrel and got the following reply:

Based on the information you have provided I would advise you to formalise the complaint at this stage, via a recorded delivery letter.

Enclose a copy of your tracking details and state you are making "time the essence" of the contract, set a specific calendar date of 14 days to receive either your phone or the £60.

If there was no satisfactory response we would then refer the details through to Trading Standards.

Krissy306

ive had so much trouble with cex i hate them! never using them agian. the same tihngs happend to me before

Esoog

I took my K800i into CEX in Sheffield... they were busy so I had to go back 4 hours later (lots of stuff to test), I went after work - they obviously hadn't bothered testing it since I had to wait for 10 mins. Guy came back and was like "err its failed, its in generally poor condition and sometimes doesnt respond when you press buttons...however we can buy it off you as scrap for a tenner"

I said "no thanks! and er by the way can I have my charger back too"

Funnily enough fonebank didnt have any problem with giving me £25 for it!

Kestrel

deek88 wrote: »

yeah its no so much their service. I never got too that stage!Its the fact that they are ignoring my emails.

anyways i contacted consumer direct like you said kestrel and got the following reply:

Based on the information you have provided I would advise you to formalise the complaint at this stage, via a recorded delivery letter.

Enclose a copy of your tracking details and state you are making "time the essence" of the contract, set a specific calendar date of 14 days to receive either your phone or the £60.

If there was no satisfactory response we would then refer the details through to Trading Standards.

I may be stating the obvious but I think it would be a good idea to mention in your letter that you have taken advice from Consumer Direct and that if the issue is not resolved within the 14 days timescale then you will be referring it to trading standards. As consumer Direct have said enclose a COPY of the Special Delivery receipt, any info you have relating to your phone (is it n IMEI number on a phone??) and your bank details (in hope that they will transfer the money to your account pronto upon receipt of your letter)