Npower Britain's worst utility company

A._Badger

Plushchris wrote: »

Are Npowers call centres in Germany then?

Thats the only way that would have an impact!

That is simply untrue. Having worked with companies all over the world I can assure you that there are very distinctive management styles.

Having said that, I have no idea whether NPower's appalling incompetence stems from the arrogance and indifference of its German or its British managers. But either way, it sets a benchmark for bad service that needs government investigation - and not the attention of that toothless poodle of a 'regulator'.

markharding557

Plushchris wrote:

Quote:
Originally Posted by markharding557
Stating npwer is german owned is no more racist than stating edf is french


True

But its also completely irrelevant.

I disagree due to some else posting a comment about the newspaper article being racist-i did not agree

Mansi

Hi,

We have recently moved to another flat, which has only electricity, economy 7( that we will use as our choice). Since we wanted to continue with Npwer with whom we earlier had dual fuel, we called them, notified atleast 1 week in advance that we are moving and want to keep same provider.
We moved on 16th dec, in cold weather and realised storage heater not working.
Called npower they said meter is not registerd, will take 6 weeks to see whats wrong. They said u continue using on peak hour heating, we will compensate accordingly.
Till this moment issue is not solved. On top of that EDF Which was earlier provider send us bill of more than for £100/- for 1 month.

I dont know what to do. Please guide me.

MillicentBystander

No fear, they are still (almost) as bad as they ever were!

http://www.which.co.uk/switch/energy-advice/customer-satisfaction-survey-results

norapower

For Mansi, Phone npower up again, tell them about the problem, get names and times, if you havent already, because npower are completey untrustworthy. They will lie & lie just to get you off the phone, going back on there word is a way of life to them be very carefull.

Best if luck

Mansi

Thanks Norapower, I have already called them atleast 20 times, and today will call again. They completely fooled us, saying ur storage heater is not working because we are not supplying you economy 7. Now they say pay to EDF what they charge and u pay to us from 9 feb? Its a complete shame on them.

undaunted

I'd suggest putting your complaint in writing rather than phoning. If it remains unresolved you could try the Energy Ombudsman http://www.energy-ombudsman.org.uk/links/3-52-making_a_complaint_to_an_energy_company.php

innovate

and I didn't even cast my vote..........

Well deserved, I say

http://www.which.co.uk/news/2013/01/which-reveals-best-and-worst-energy-companies-308142/

MillicentBystander

Well, they are consistent - consistently awful!

Full league table here

http://www.which.co.uk/switch/energy-suppliers/energy-companies-rated

25.6_Pre-contract_oblig

http://www.which.co.uk/switch/energy-suppliers/energy-companies-rated
I see the survey was conducted in October and November 2012.

I guess, in light of the ongoing issues documented in
Warning: npower accept new customers without sending them a Contract
https://forums.moneysavingexpert.com/discussion/4273611
that it will take npower a long time to improve their rating.

Short version:
There are lots of people having problems switching to npower.

We now have evidence of knock on effects of the 'new system' affecting existing Customers too.
If you are short of time just read the most recent posts (Page 8).

25.6_Pre-contract_oblig