Npower Britain's worst utility company

NeverInDebt

According to which

http://www.dailymail.co.uk/news/article-1260190/npower-German-owned-energy-supplier-named-UKs-worst-utility-company.html

A German-owned energy supplier has been named as Britain's worst utility company, responsible for 'abject' customer service.



npower, which has 6.5 million UK customers and is owned by German giant RWE, tops a league of shame compiled by the consumer group Which? following a survey of 8,000 of its members.


Just 27 per cent of npower's customers were satisfied, meaning almost three-quarters were not happy with the service and were unlikely to recommend the company - the worst rating in the history of Which? surveys.

NeverInDebt

British Gas 37 per cent.
EDF was on the same mark
Eon on 39
Scottish Power on 40
Scottish & Southern Energy 50 per cent.

Antispam

Pretty dire ratings for all but a lot less for Scottish & Southern

oldsam

Spends more on sport which shows where the directors are most of the time, Has been fined by O.F.T. in the not so recent past for Big Money , For miss selling by its Customer Services , When you write to H.R.H at Least you get a polite note back- But N-power will never do that !

NeverInDebt

Havent ever used Npower but would put me off using them given the bad ratings.

Talldave

I have used npower and can confirm they're the most incompetent utility I've had the pleasure of dealing with. It seems the only way to get them to correct their own errors is to threaten them with the regulator.

Even when you leave, the incompetence continues. It took weeks for them to repay the credit balance from my gas account. Every time I called they changed the story "we're sending a cheque", "we'll do a refund to your bank account", "the cheque's been posted", etc..

I find it hilarious that the government see one aspect of Smart Metering as enabling quicker and smoother switches. But as long as the same incompetent suppliers are in business, it doesn't matter how many meter readings you take if they don't know how to use their own IT systems!!

GetRealBabe

Hi

I've been with Npower a while and never had any problems. I switched to a online tariff via email and send meter readings when I receive a email from them.

I am a happy customer.

GRB

Sweey_as_a_nut

Getrealbabe, I hope you had your legs, fingers and anything else you can cross when you wrote that.

GetRealBabe

Sweey_as_a_nut wrote: »

Getrealbabe, I hope you had your legs, fingers and anything else you can cross when you wrote that.

Hi

I'm ok until March 2011 when my dual fuel tariff ends.

I know there aren't many happy Npower customers on this forum.

GRB.

sweetstudent

Bear in mind that the survey was taken last year and so would not reflect the current ratings.

Plushchris

NeverInDebt wrote: »

According to which

http://www.dailymail.co.uk/news/article-1260190/npower-German-owned-energy-supplier-named-UKs-worst-utility-company.html

A German-owned energy supplier has been named as Britain's worst utility company, responsible for 'abject' customer service.



npower, which has 6.5 million UK customers and is owned by German giant RWE, tops a league of shame compiled by the consumer group Which? following a survey of 8,000 of its members.


Just 27 per cent of npower's customers were satisfied, meaning almost three-quarters were not happy with the service and were unlikely to recommend the company - the worst rating in the history of Which? surveys.

Gotta love the Daily Mail for the slightly racist overtone of that headline! :rotfl:

The Times ran exactly the same article but made no mention of them being German owned