Lloyds ppi

di3004

sue149 wrote: »

they say tey just want too dicuss the complaint with him

Hi Sue

You do not have to discuss anything with them on the telephone, you could write a quick letter and tell them you only require any correspondence in writing.
Its up to you of course, but at least this way by writing and by them keeping it in writing you have written evidence in case you requires these later on, for instance if your not happy with the decision you can then complain to the FOS where you enclose copies of all correspondence received.

Hope this helps, good luck.;)

sue149

hubby rang today they where very helpful ask him a few questions about the ppi ie did he havecover on his wages which he has did he know when the cc stated which we knew 1995,could he remember being advised about the ppi which he wasnt he told them he thought it was compulsery too have it but cancelled it when the payments where too high and he had enough cover ,they said that they are having probs with quite a lot of claims from lloyds where people cant get copy of there agreements he said they sounded not too happy about this, they told him now they have enough info too put aclaim too looyds but did warn it could take time .will keep yoi all updated.

sue149

forgot too ask as anyone else spoke too the fos this way and if so how did they get on

sue149

sue149 wrote: »

forgot too ask as anyone else spoke too the fos this way and if so how did they get on

just bunping this message up

sue149

must learn how to type lol and spell

di3004

Hi Sue

We have had the Credit Card PPI claims resolved through the FOS, and luckily so far 3 loan ppi upheld direct with LLoyds, which was not that long ago.

The FOS are right though - Lloyds are quite difficult to deal with, and its like trying to get blood out of a stone with them, such as detailed written breakdown of how they calculated the refund, somehow they don't like giving them!!

Good luck with this, I'm sure all will be okay.;)

sue149

thanks di its just a waiting game here but not as sure what the fos will do if they cant get a copy of tbe agreement its so annoying :mad:

di3004

sue149 wrote: »

thanks di its just a waiting game here but not as sure what the fos will do if they cant get a copy of tbe agreement its so annoying :mad:

Sue, I do hope this is resolved soon.

We have had a few successes recently with these after going on at them, but have also been waiting for another 2 agreements, I am going to chase them up again if nothing comes by tomorrow, and also email the Chief Exective officer (CEO) to make him aware as well what is what, this may shift them.

If you want to contact the CEO Sue, the details are:
[EMAIL="eric.daniels@lloydstsb.co.uk"]eric.daniels@lloydstsb.co.uk[/EMAIL]

Fingers crossed for you.;)

halphy

Good Luck, Lloyds sound a nightmare

robbedofmymoney

Lloyds most certainly are

read my thread if you have a spare couple of hours :rotfl::rotfl::rotfl:

https://forums.moneysavingexpert.com/discussion/2198963

slowly getting there 2 down one the big one to go (but thats with FOS now)