New Dell !!!!!!ed!! Help Please

littlemissfrugal

right have done the e-mail backup (clever me) looked on old PC all essentials are there but Helper disconected RW but that can be sorted later at least my stuff is recoverable. i am going to print off the link you gave me in post 2 have a read and take it from there. if i do this will it leave it with all the softwear on that came with it and does it matter if i haven't got a restore disc. Also i know to unplug printer etc but what about my broadband connection do i disconect that as well?

littlemissfrugal

hooray have got rid of the VTAgent message at startup it was something to do with ntl still have the notepad though which says this

[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

any ideas?

I tried word again and it asked for the cd from works so i did that and now it works fine as far as i can see !!

Don't know if i should try the total reboot at startup the bios screen literally flashes on and the is a grey bar in the middle of the screen not a blue one is this right? and would i just hit ctrl F11 when i see this screen?
I am going to go through all my stuff delete what i don't need and copy the rest onto a CD till i get more of your advice - thanks

Browntoa

think we are getting there, that error message is sortable I think, tune up utilities may well fix or

You could try running SFC /SCANOW

from "start" then "run" then type SFC /SCANOW

littlemissfrugal

oh god i have run the tune up download - chose Tune up Registry Cleaner (is that right) and it has found 338 problems (panic) 192 in ActiveX COM whatever that is. loads of invalid references to start menu applications - saying things like Autoroute have been moved. Now what do i do?

p.s tried the SFC / SCANOW but it doesn't work it can't find it

Browntoa

let tune up fix all it finds

littlemissfrugal

done it restarted and that blummin Notepad is still there - doing my head in now!! to reboot or not to reboot that is the question

i have a headache - bet its not as bad as the one i'm giving you

Browntoa

is this PC connected to the internet ??

I'd be interested to see your desktop (can do this over MSN Messenger) so I can see with my own eyes whats there, and check a few things

I can do that tomorrow night , if you are happy for me to do this then send me a private message and I'll give you my MSN details (i'm not going to post them here for obvious reasons !!)

run Tune up a few times until there is nothing to fix

littlemissfrugal

yes i am connected (just) am on ntl broadband which is running fine

i have run the tune up till no fixes left

latest confession i don't know how to use MSN Messenger but i will have a look tonight see if i can set myself up on it.

unless you think otherwise my major probs are the notepad on start up and lack of virus protection and no office, but then again i don't know what good looks like so really appreciate your input.

on the plus side although it must be a pain dealing with a numpty such as me i have learnt quite alot from you ta very much

littlemissfrugal

yea done it with the help (from a distance) of one of DD friends i have an messenger thingy - god my DD is going to be so miffed