New Dell !!!!!!ed!! Help Please

littlemissfrugal

Having bought a Dell 5150 from BT shop and due to illness only just got round to setting it up - we borrowed a copy of Office put that on all seemed ok. Only thing left to do was transfer all documents, pictures etc from old PC thats where the trouble started my DD decided to get her friend who knows about computers to come and set it all up for me as a surprise !! after 3 days of trying to copy my old stuff to CD and DVD and putting my old hard drive into his PC to "import" stuff to there he said it was finally done but that he was re-installing Office as i hadn't got a full version - situation now is dire my DD and friend have !!!!!!ed off to Cornwall and my Dell does all sorts of weird things i have odd messages at start-up including a notepad document that won't delete, Word will not run it keeps asking for the key number, all sorts of stuff is in the recycle bin i daren't empty it, basically it looks like its been thrown up in the air and everything has fell where its landed. I don't know what i'm doing i just want my PC how it was when i bought it - my old stuff is on my old PC (hopefully) is there anyway i can get it back to its oringinal state, he didn't make any discs when it was first set up "because it takes about 4 hours" I am absolutely distraught i need to use it for my job and at the moment cant do any work, my old PC is in bits and i just look at it all and cry can anyone advise me what i should do

Browntoa

use windows system restore

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

to go back to a restore point before the helper had a go at it

you could try uninstalling office first to see if that cures it

Dells also have a restore partition, hit CTRL and f11 on boot up as the Dell blue line appears at the top of the scree, does a factory restore

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=04&l=en&s=bsd&dn=1090151

Browntoa

a free alternative to Microsoft Office is

http://download.openoffice.org/index.html

list of whats in it here

http://www.openoffice.org/product/index.html

can save in word format as well

littlemissfrugal

thank you i am printing out all the stuff suggested i will check my old PC (if i can get it back together) and then have a go. The problem is i can't afford to lose my documents and at the moment with Word not working i can't even print them out - i can't beleive DD has done this i know her intentions were good but i am really peed off!!

Browntoa

the windows restore will set it without loosing documents

the DELL restore will wipe it all

worse case Maplins do a USB ide connector that will enable you to plug the old hard drive in the new PC via a USB port, costs about £25

littlemissfrugal

"helper" had said he was going to clone the drives but they had different connections that was why he had to copy stuff to his drive??? the only stuff i wanted from my old one was the documents and TBH i can't understand why after 3 days its still not right - i am so angry i cannot bear to talk to DD or her friend about it i just feel such a !!!!!! for not knowing what i'm doing or more to the point what he's doing - all this and i've got the wireless connection thing yet to deal with (DD has her new Dell working just great!!)

p.s i can't find Office to uninstall it everything seems all over the place

littlemissfrugal

Done the system restore - sooo much better have got word back so at least can earn some money!! still got the messages at start up. the copy of Office that i installed is on there (not genuine) and when i open certain things it asks for Premium Disc SR100 something or other and prepares to install - so guru where am i at now can i do anything else to get rid of the glitches - thanks muchly by the way

Browntoa

uninstall word and replacing it with open office will sort out one problem, I think its a dodgy copy of office and its failing the verification process , which is why it keeps aking for the disks

if you do me a hijacthis log

follow the instructions here , download is on the left,

http://www.tomcoyote.org/hjt/

and copy and paste the log back here so i can see whats happening when the PC starts up, I'll be able to work out whats opening notepad hopefully

littlemissfrugal

Logfile of HijackThis v1.99.1
Scan saved at 19:18:34, on 30/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ArtecUSB\ScanPanel\ScnPanel.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\toni\Local Settings\Temporary Internet Files\Content.IE5\AZ46NL58\hijackthis[1]\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com
O2 - BHO: AcroIEHlprObj Class - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - !!5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Documents and Settings\All Users\Start Menu\Programs\Microsoft Messenger.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: ScanPanel.lnk = C:\Program Files\ArtecUSB\ScanPanel\ScnPanel.exe
O4 - Global Startup: VTAgentReboot.exe
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe



is this it - it was a zipped file and i undid it - do i just close it off now?

Also after doing the system restore i have a folder icon on my desktop with 8 files in it that are to do with my e-mail but it won't let me open them - can i just delete this or is it something else?

Browntoa

we will use msconfig to remove some start up items

http://netsquirrel.com/msconfig/

you need to find and untick these items

VTAgentReboot.exe

C:\Program Files\Microsoft Office\Office10\OSA.EXE

then let the PC reboot

Browntoa

I've also noticed that you seem to have no firewall or antivirus software