CLOSED - Jeans for 11p

Alias_Omega

Ive had my order cancelled and emailed then about why my order had been cancelled, but others honoured. The reply i got was this..

Please include the following line in all replies.
Tracking number: ST20050128_0000006513

Dear Wayne

Thanks for your email about your cancelled order for

KW7526 -01 0.44 4 00000 27JAN INDIGO JEAN
32
KW7526 -01 0.44 4 00000 27JAN INDIGO JEAN
32
KW7526 -01 0.44 4 00000 27JAN INDIGO JEAN
32
KW7526 -02 0.22 2 00000 27JAN INDIGO JEAN
32

I apologise for any inconvenience or confusion this may have
caused.

I confirm that your order was cancelled due to the incorrect
price at the time of the order. Please refer to items 2 and
7 of our terms and conditions which can be located at the back
of the catalogue.

In this connection, if you wish to pursue this enquiry, please
put your enquiry in writing and send to

Additions
Royal Avenue
Widnes
WA88 1SS

If I can be of further help, please let me know.

Regards

Jenny Heaume
Internet Customer Services Adviser

Ive sent them a email again asking why mine were cancelled.


Can people who have had there jeans delivered, post up there order numbers so i can inform them of the people who have had these delivered, and those who have not. Im well up for a fight on this one, they must treat all the customers the same...or not at all...

Fight, Fight, Fight...


Alias..

paulie558

I have heard nothing,apart from the 2 e-mails I recieved when the order was placed.When I log into my account there is a blank page,and no e-mail to say they are cancelled.
So I live in hope.

Alias_Omega wrote:

Ive had my order cancelled and emailed then about why my order had been cancelled, but others honoured. The reply i got was this..





Ive sent them a email again asking why mine were cancelled.


Can people who have had there jeans delivered, post up there order numbers so i can inform them of the people who have had these delivered, and those who have not. Im well up for a fight on this one, they must treat all the customers the same...or not at all...

Fight, Fight, Fight...


Alias..

Stumpy

paulie558 wrote:

I have heard nothing,apart from the 2 e-mails I recieved when the order was placed.When I log into my account there is a blank page,and no e-mail to say they are cancelled.
So I live in hope.

Mine is the same. The confirmation said they would be delivered by 8pm Monday (tomorrow), so I guess I'll just have to wait and see. Not holding out any great hope though.

geoff1_2

nice one the mrs is happy

royalsteve

I access my account and there is nothing there.......?

Havent tried my other order yet.....

but they are supposed to be delivered tomorrow by 20:00....dont hold out much hope though

ND

Well done to all who have not yet received their 11p Jeans. Read my story and fight on!

I was mortified to receive an email reporting that my order was scheduled for delivery on Wednesday. Clearly unacceptable. However, the lady I spoke to on the telephone was very accommodating. I explained my predicament, and she insisted that they would deliver my order 12 hours earlier. Thank goodness for that! Without my order of 240 pairs of quality jeans in various sizes, my stall in Wednesbury's Car Boot sale on Tuesday night would, to say the very least, be bleak. For my inconvenience, the young lady offered a £5 voucher - small comfort I know, but I'd have thought twice about shopping here again.
“And besides,” I said, “It’s not my fault that you mis-priced your stock. So, I deserve them"
gimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimmegimme.

redfox

are you saying you got them or you didn't get them?

Alias_Omega

Email reply said...

Dear Wayne

Thanks for your email regarding our pricing error.

To enable me to answer your email fully, can you please provide
details of the other customers you have mentioned.

I look forward to your reply.

Kind regards

Su Brookes
Internet Customer Services

So the people who received your jeans, can you give me your Order Number so i show them.

Thanks..

Alias

Cobbie

Mine are showing in my account and my email said they would be here Monday - just checked my bank and i`ve been charged yesterday so looks like they will turn up.

BIG thanks to Mojomama for posting.

Cobbie.

loobyloose

yea same here, does anyone who got them too want to give me there order numbers so i can try my best with them.