CLOSED - Jeans for 11p

ben500

arushofblood wrote:

My expectations are going up and down like a yo-yo !!

Ordered early, received confirmation.
Debit card showed payment.
Email to say out of stock etc.
Letter to say out of stock etc.
Made 2 seperate orders for 4 pairs of jeans, 2 different sizes. Online order status still showing ? ! ? !:

Your Order Dated 25/01/2005:

INDIGO JEAN 32 1 £0.11 Delivery within 5 working days
INDIGO JEAN 32 1 £0.11 Delivery within 5 working days
INDIGO JEAN 32 1 £0.11 Delivery within 5 working days
INDIGO JEAN 32 1 £0.11 Delivery within 5 working days
INDIGO JEAN 32 4 £0.44 Order cancelled

INDIGO JEAN 32 1 £0.11 Parcel information not available
INDIGO JEAN 32 1 £0.11 Parcel information not available
INDIGO JEAN 32 1 £0.11 Parcel information not available
INDIGO JEAN 32 1 £0.11 Parcel information not available
INDIGO JEAN 32 1 £0.11 Out of stock
INDIGO JEAN 32 1 £0.11 Out of stock
INDIGO JEAN 32 1 £0.11 Out of stock
INDIGO JEAN 32 1 £0.11 Out of stock

Just received a letter to say that new stock is available and 4 pais of jeans are on their way !!!!!!!!

Dare I believe it ? LOL

I have pretty much same circumstances as this a little email tennis all to same effect wrong price not our fault get lost type of thing despite payment being taken from card, also got the yes we sent it to legal dept and they told us to tell you to take a running jump off a cliff response too, phoned c/s who stated order is still to be despatched and to ignore emails yet refund on my card account now, but letter in post to apologise for delay new stock due in order to arrive shortly so haven't a clue where I am with them at the moment!

Back on the phone Monday I suppose.

ben500

Addy wrote:

.

This is the last email I got from them. Please feel free to use this address to write to. I shall be sending a letter by recorded delivery tomorrow!!

Dear Ms *****

Thank you for your email about the jeans (KJ7526).

We have been in contact with our Legal Department , please refer
to section 2 of our Terms and Conditions.

However, if you wish to take this further, please contact our
Legal Department:

Thynne Street
Bolton
BL3 6AX

If I can be of any further help, please do not hesitate to contact
me again.

your reply should read something like this.

Help? what help? you have just advised me you intend to strip me of my legal rights as a consumer, what help did you have in mind I don't fancy the idea of you coming around and burgling my house next if thats what you have planned!

HairyHatMan

I don't think this company knows its a**e from its elbow.

25 Jan: Ordered 4 pairs of these jeans @ 11p each.

28 Jan: Letter from Corinne Stevens (Customer Service Manager) saying that they have sold out and cannot get any more, so have cancelled order.

31 Jan: Letter from Corinne Stevens saying new stock expected any day and my delivery will be within 3 weeks

01 Feb email from Joan Beeby (Interenet Customer Services) saying it was a pricing erorr, order has been cancelled and CC refunded.

01 Feb: I replied to Joans email stating contract had been made when funds were taken from CC etc

02 Feb: email from Neil Burnett (Interenet Customer Services) saying to conatct Additions Direct Royal Avenue Widnes WA88 1SS with any complaint.

For once, I might actually write that letter.

What a waste of space this crowd is!

Addy

ben500 wrote:

your reply should read something like this.

Help? what help? you have just advised me you intend to strip me of my legal rights as a consumer, what help did you have in mind I don't fancy the idea of you coming around and burgling my house next if thats what you have planned!

I don't often actually LOL but I did this time Ben500

Well worth the 44p + del for a good old belly laff

grilli

Does anyone have the email address? I ordered some and got an email back saying they were mis priced and would be refunding me unless i wanted to re order. I've yet to receive the refund and i deleted the email from them.

Addy

grilli wrote:

Does anyone have the email address? I ordered some and got an email back saying they were mis priced and would be refunding me unless i wanted to re order. I've yet to receive the refund and i deleted the email from them.

The emails I've had, and have sent have all been from and to Enquiry@additionsdirect.co.uk

HTH

HairyHatMan

Further to my post (4 up from here), out of the blue, a package turn up this morning. The enclosed papaer work clearly shows the jeans at a cost of £0.11 .

Go get 'em guys!

LD

I haven't been following this thread, but I seen much of my own experience, I actually had forgotten about it until I received a 'sorry you have been refused credit' from Daxon well checking that's the free parka and I didn't ask for credit - another story, anyway on checking my bank account I saw that this company had debited me, ironically on the day after a letter they sent was dated! anyway didn't know of this when I phoned them after looking on their web site at the order from the number on the confirmation email they had sent. checked the T&C's saw it said about acceptance being on dispatch of orders, well that's BS, once the consideration is accepted (the money) they've accepted the order. The women on the phone couldn't make head nor tail of the information she had either and put me through to someone who also had difficulty but she said one package is on the way but that the other sizes are out of stock which is why they were cancelled but then gave 21 and 45 days lead time on them I said fine, like me she didn't understand why there was a difference but as I said at that price I am willing to wait. so I guess it's wait and see.

LD

Addy wrote:

I have!! Told them they'd formed a contract by debiting payment and any terms or conditions they may quote cannot override the Sale of Goods Act. Told them if they didn't supply as contracted I'd be submitting a claim for what is "commonly known as Loss of Bargain" together with associated costs via the Small Claims.

What bugs me even more is that up till today, my account page on the website had been showing the order as "despatched"!! Now just states "delivery within 5 working days".

I'd been singing their praises too for not wriggling out of it :mad: only where they'd run out of stock.....grrrrrrrrr!

loss of bargain
n. the inability to complete a sale or other business deal, caused by another's breach of contract, intentional interference with one's business, negligence or some other wrongdoing. The amount of monetary damages resulting from this loss can be determined in a lawsuit.

as you can see this doesn't apply, what does apply is straight forward contract law as I mentioned above, once they accept the consideration they supersede any of their t&c's to the contrary

Addy

LD wrote:

loss of bargain
n. the inability to complete a sale or other business deal, caused by another's breach of contract, intentional interference with one's business, negligence or some other wrongdoing. The amount of monetary damages resulting from this loss can be determined in a lawsuit.

as you can see this doesn't apply, what does apply is straight forward contract law as I mentioned above, once they accept the consideration they supersede any of their t&c's to the contrary

Loss of bargain is something that can be claimed if the errant supplier is stating that the goods are out of stock or otherwise unable to be supplied - having taken payment they're duty bound to supply. So, then the injured party is entitled to purchase the (identical) goods elsewhere and claim this "loss of bargain" - which is what I intended to inform them I would do unless they supply within the 30 days allowed under DSR. I think this fits with your account - the determinable amount being easily calculated.

As they're actually now stating that they're unable (ie unwilling!!) to supply due to pricing error, how would you suggest proceeding?