Free Sky+ HD Box, Instillation & 6 months free!!!

Colm449

I have been trying since last night, contacted both sales and customer service three or four times. They say the offer ended on the 31st of March and they cant offer it now. I said that my father had taken the call about two weeks ago and that i would have jumped at the offer if it had of been me, but no luck. One customer service agent said that i could take the HD+ at the £10 a month subscription and send an email to customer care team to say that because of the call i received two weeks that i want the charges removed, even said if they wouldnt i could cancel the order even after it was installed free of charge. Seemed too chancy though for me. Anyone else having any luck?

jimbob9999

Colm449 wrote: »

I have been trying since last night, contacted both sales and customer service three or four times. They say the offer ended on the 31st of March and they cant offer it now. I said that my father had taken the call about two weeks ago and that i would have jumped at the offer if it had of been me, but no luck. One customer service agent said that i could take the HD+ at the £10 a month subscription and send an email to customer care team to say that because of the call i received two weeks that i want the charges removed, even said if they wouldnt i could cancel the order even after it was installed free of charge. Seemed too chancy though for me. Anyone else having any luck?

I've just phoned and pretty much got the same answer, but they also said that the offer was only sent to 'selected customers' and it was also necessary to provide the offer code on the letter they sent. As it all finished in March, its a bit academic now. We also threatened to go to Virgin Media, and other than saying they have less HD channels they were very relaxed about it. They would not budge. I guess that it will be a while yet before I get Sky+ HD........

littlereddevil

I decided not to take up this offer as I didn't want to be tied to sky for another year. I am going to phone at the end of this month to cancel and would rather have a year at half price or similar.

thestephensons

:beer: had hd fitted on saturday afternoon....it is amazing! fantastic picture quality, even on sd channels it is better than our sky+ box.

glad i called them!

Aidy

dazed wrote: »

Just called up now first to sales then thru to CS then thru to management team and installed next saturday!

Thanks OP

Glad to see there is still hope!! What telephone number did you start off with? cheers

hillsmel

I had mine installed yesterday! its fab. I didn't ring up in the end, as I didn't have the guts to do it lol! I did though send an e-mail to jeremy at bskyb and complained about not being offered the skyhd deal haha and they contacted me that day and offered me it. So there is still hope, I did this last week! Use the e-mail address that is posted in this forum.

Thanks everyone!

Aidy

hillsmel wrote: »

I did though send an e-mail to jeremy at bskyb and complained about not being offered the skyhd deal haha and they contacted me that day and offered me it. So there is still hope, I did this last week! Use the e-mail address that is posted in this forum.

Just trawled 22 pages and can't find an e-mail address!! :eek::rotfl:

Can you point me in the right direction, or PM it please???

cheers :beer:

scottishchick27

I took a day off work for the installation and got a phone call at 9 to say it's been double booked and they can't come. I'm absolutely fizzing. It's been rescheduled for Sat 24th but they still won't add the multiroom to my installation as they said they'd have to cancel my order and then rebook it and I won't get the deal that I have now. I'm gonna wait till the HD box is installed and then put a complaint in about wasting my day off.

tobykim

I didn't ring up in the end, as I didn't have the guts to do it lol! I did though send an e-mail to jeremy at bskyb and complained about not being offered the skyhd deal haha and they contacted me that day and offered me it. So there is still hope, I did this last week! Use the e-mail address that is posted in this forum.

I did that as well and no joy:(

becandmike22

Just had mine installed today after emailing to complain - woohoo! Keep trying if you've not been successful, as one sky customer services agent said "The shy kids don't get the sweets" - you don't ask / pester, you dont get!