I'll never buy from Comet again - health warning

biscit

While I agree with the majority that comet's offer to repair or replace was reasonable, I think the threat to call the police wants raising in a letter to head office.

davetrousers

I wouldn't want to hand back a computer I'd had for 7 months. They might unearth some real gems on there!

reehsetin

biscit wrote: »

While I agree with the majority that comet's offer to repair or replace was reasonable, I think the threat to call the police wants raising in a letter to head office.

if someone refused to leave the property and for all we know he could have been repeatedly hassling the staff for a refund then how else do you suggest they remove him?

2010

There was a old couple the other week who protested outside Comet until the manager finally buckled and replaced their laptop.

And, they claim, when they took it back to the store after four weeks, staff said that it was a problem for the manufacturer.

Seems like the standard spiel from this lot!

Pensioners protest over broken laptop outside store
Monday, February 08, 2010, 06:30

http://www.thisislincolnshire.co.uk/news/Pensioners-protests-broken-laptop-outside-Comet/article-1811892-detail/article.html

whatmichaelsays

2010 wrote: »

Whatever happened to "the customer is always right"? :T

I've no idea.

But I'm guessing the phrase was made up by a customer who was clearly in the wrong.

2010

whatmichaelsays wrote: »

I've no idea.

But I'm guessing the phrase was made up by a customer who was clearly in the wrong.

You`re WRONG!

http://www.phrases.org.uk/meanings/106700.html

Quote:
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

and not by threatening to call the police as in this case. :rotfl:

Money_Saver

I have had problems with Comet as well. Bought their extended warranty on a TV which went wrong. After about 10 service calls to my home, almost every component replaced, they said it was working OK and there was nothing wrong with it. They had my TV away for over 3 weeks at a time when it went to their service centre. They didn’t regard this as a significant inconvenience. The c/s agents tell lies, this and that has been replaced, only when the paper work was received back with the TV I then found out it was something else that had been changed.

I'm off to John Lewis next time for any white goods.

You're loss Comet...

2010

We live poor customer service!

http://www.youtube.com/watch?v=KnPZyXq0QKk

UK2010

2010 wrote: »

You`re WRONG!

http://www.phrases.org.uk/meanings/106700.html

Quote:
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

and not by threatening to call the police as in this case. :rotfl:

So basically the phrase came about from knowing the customer isn't always right! :rotfl:

UK2010

2010 wrote: »

We live poor customer service!

http://www.youtube.com/watch?v=KnPZyXq0QKk

The comments of what people thought of the person who made the video are amusing, I can't actually repeat them on here, they'll just come up as !!!!'s :rotfl:

I always find the "poor customer service" mob bring it on themselves. I just don't get how everything I buy never breaks, how I never have any problems when buying stuff whilst some people just seem to have that happen all the time. I'm sure it's their attitude must attract bad luck or something, how else do they manage it?