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I'll never buy from Comet again - health warning

135

Comments

  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    anyway OP, hopefully you will get an exchange,

    Good luck,
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • whatmichaelsays
    whatmichaelsays Posts: 2,927 Forumite
    Part of the Furniture Combo Breaker
    chalytitch wrote: »
    customer expectations.

    There's also difference between "customer expectations" and "reasonable expectations".

    Unfortunately, many seem to think that the former means "shop should give in to whatever customer demands".
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • 2010
    2010 Posts: 5,505 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    whatmichaelsays wrote: »
    Unfortunately, many seem to think that the former means "shop should give in to whatever customer demands".

    Whatever happened to "the customer is always right"? :T
  • dreamypuma
    dreamypuma Posts: 1,352 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    2010 wrote: »
    Whatever happened to "the customer is always right"? :T

    Only in America. Have you read these forums lately?
    My farts hospitalize small children :o
  • dreamypuma
    dreamypuma Posts: 1,352 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    chalytitch wrote: »
    Us: But you're the retailer, we bought it from you

    (a bit later)

    SM: Alright, we'll take it for you and we'll call Samsung. You might get it repaired or you might get it replaced

    Were there long periods of silence during the conversation, where one of you tap danced or something?
    My farts hospitalize small children :o
  • Bowling_4_Gold
    Bowling_4_Gold Posts: 1,771 Forumite
    chalytitch wrote: »
    My learn here - there is a difference between consumer rights and customer expectations. I guess I'd come to expect that the service I get from some other stores is the benchmark to follow.
    Which store did you get a full refund after 7 months use? I know John Lewis certainly don't offer that - you seem to be singing their prasies.

    And, in what way will my health be effected if I go into Comet? Maybe I will choke from dust particles not picked up by the vacuum cleaner???
    The quickest way to become a millionaire is start off as a billionaire and go into the airline business.
    Richard Branson
  • sarahg1969
    sarahg1969 Posts: 6,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Bowling_4_Gold wrote: »
    Which store did you get a full refund after 7 months use? I know John Lewis certainly don't offer that - you seem to be singing their prasies.

    It is possible. We had a full refund for a 13-month old Nintendo DS from Tesco, and a 23-month old netbook from Tesco. No questions asked. I have to say I was very surprised, though. And I certainly would never expect it.
  • biscit
    biscit Posts: 1,018 Forumite
    2010 wrote: »
    Whatever happened to "the customer is always right"? :T

    It went out of the window with rationalism and when the "ow do you expect me to no that" culture came in.
  • letsbehonest
    letsbehonest Posts: 1,098 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Comet's! just search the forum and read what customers think, I for one would only go into their stores to get out of the rain.
    "Imagination is more Important than knowledge"
  • one_hot_minute
    one_hot_minute Posts: 212 Forumite
    chalytitch wrote: »

    And for the record Jamespir, neither I nor Mrs C (nor the staff) were abusive to eachother in any way. It was all done in an even-keeled manner, no voices raised. That's why I was so amazed that he even mentioned the police.

    This happened to me recently! I think CS staff struggle to tell the difference between clear, concise complaint and yelling!
    dreamypuma wrote: »
    Were there long periods of silence during the conversation, where one of you tap danced or something?

    :rotfl::rotfl::rotfl::rotfl:
    Earn £10 a day JAN: £92.23 / £310 :j ...............NSD Jan 2/10

    14 months to debt free with snowballing (start date Jan 2012) £0/12600........JAN weight loss target 5/60 pounds

    I'll make it to the moon if I have to crawl
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