Unfair charge by Halifax for original statements?

anewman

Compound wrote:

From the Lloyds TSB website:

It would be worth checking Halifax's promotion of online statements for something similar. I’m very surprised to hear Nationwide charge as they go on about how they don’t charge for things like the banks do. Clearly, prize draws for going paper-free should be ignored like the scam prizes draws we hear about regularly – the chances of winning are so remote that they don’t justify the cost of entering.

No such luck with Halifax - but many thanks, the Lloyds TSB policy may be pointed out to the Halifax if I write a complaint letter

I know prize draws aren't really worth entering - I even wonder if there are genuine prizes sometimes. But I didn't see that getting my statements online would be a bad thing at the time and it was just a few clicks and done.

ajbaker

I also signed up to the Halifax online statement purely because I do believe in reducing my paper consumption. However I recently applied for a current account with the Bank of Scotland. They refused printed statements. The Halifax also threatened to charge me for printed statements. I agree with the previous poster who think this is just a profiteering tactic by the Halfix. Almost enough to make me change banks.

anewman

7 working days on. No sign of fee being removed from my account or the statements problem is Barclays will cancel my application in around 18 days which will lead to much greater inconvenience than getting the statements in the first place. Looks like a trip to Halifax tomorrow if no statements.

M_Thomson

ajbaker wrote:

I also signed up to the Halifax online statement purely because I do believe in reducing my paper consumption. However I recently applied for a current account with the Bank of Scotland. They refused printed statements. The Halifax also threatened to charge me for printed statements. I agree with the previous poster who think this is just a profiteering tactic by the Halfix. Almost enough to make me change banks.

Why did BOS need statements from Halifax if they are both part of the same company?

divit

I have recently asked for 6 years statements from Halifax under the DPA via local branch manager. Like you I use their online banking service. Manager returned my £10.00 fee (maximum allowed to be charged) required for DPA request and stated that the request for bank statements has been passed to their Customer Services. By the way I had probs with the Council who refused to accept my online bank statements insisting on originals. I stuck out insisting they were originals and they caved in. Good luck.

regularsaver1

They will do M Thomson , stange I know - although some of their systems can see some BOS accounts, they can't see all of them and they may have wanred to look at credits and debits on bank statement ect
halifax for example, have only just started accepting online printed payslips for mortgages

Its Barclays though that now won't accept the net ones

MarkyMarkD

virgin_moneysaver wrote:

sorry - what I was trying to get across was that you were under the impression that as it was an internet account you weren't entitled to a postal statement but as they have to provide one at least once a year, surely they can print and post you an up to date statement detailing at least the last 3 - 6 months

There is no requirement to provide printed statements, ever.

anewman

It seems every time I go into the branch I find people who either know nothing whatsoever and seem a little confused by what I am asking, or have a good idea what goes on. Take for example the time I went with ID to open a new account. The first person I saw said I needed more ID - I went home to get more ID and the other person I saw said I didn't need any more ID - so I'd gone home for nothing.

- Seemed to be the same with statements. The person I saw before didn't have a clue - the person I saw yesterday was very clued up about online banking - knew exactly what I wanted and I left the branch within a few minutes happy.

Paul_Herring

Can you not go into the Barclays branch, use one of their computers to log in to your Halifax account in the presence of one of their staff and print them off there and get the Halifax staff to 'authenticate' them as originals?

dchurch24

Or would a list of transactions on the account over the same period suffice?

If so, then you could request this under the DPA and the max it can cost is £10.