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norton finace

245

Comments

  • Spud63
    Spud63 Posts: 117 Forumite
    Thanks Marshallka,

    Intended to get my complaint sent off to FOS today, but the past few days have left me so stressed I just could not face it. Will hopefully pull everything together this weekend and get to the Post Office on Monday.

    Clare
  • holly22
    holly22 Posts: 75 Forumite
    my complaint about nortons who were the broker for my first plus loan has been with FOS for 12 months and they have just sent me a reply saying they cannot help as loan in 2004 :mad::mad::mad::mad:
    But have asked for the actual insurers name and are looking into that route......
  • di3004
    di3004 Posts: 42,579 Forumite
    holly22 wrote: »
    my complaint about nortons who were the broker for my first plus loan has been with FOS for 12 months and they have just sent me a reply saying they cannot help as loan in 2004 :mad::mad::mad::mad:
    But have asked for the actual insurers name and are looking into that route......

    Hi there
    I can understand your frustration too, I have also left a post for you on your thread.:)
    The one and only "Dizzy Di" :D
  • Spud63
    Spud63 Posts: 117 Forumite
    Holly, Blakeney !!!

    There is light at the end of the tunnel just read TMARSHALL success against Norton !!!!

    This news has given me a much needed boost, was starting feel we were flogging a dead horse.

    Clare
  • ANY_CHANCE
    ANY_CHANCE Posts: 825 Forumite
    Great news re Tmarshall win :j

    FOS have let me know that they agree that Norton were regulated at time of sale.:T

    They cannot understand why two years ago my complaint was returned to me saying they were not regulated! head .....!!!!....:mad:

    Norton tried to say that because i resubmitted my complaint to FOS after 2 years that it was outside the time limit, FOS dont agree and are writing to tell them this :D HA poke in the eye to Norton:cool:

    I just hope it doesnt take another 2 years for the complaint to be passed to an adjudicator.... more waiting i wonder if it costs them more the longer the wait????
    “most people give up just as they are about to achieve success”
    If you think you are going through hell keep going - Sir Winston Churchill
    If You Can't Change It, Change the Way You Think About It.
    SW, 13st5lb, -4 1/2, -1,(12st13.5lbs)
  • marshallka
    marshallka Posts: 14,585 Forumite
    edited 30 April 2010 at 8:59PM
    ANY_CHANCE wrote: »
    Great news re Tmarshall win :j

    FOS have let me know that they agree that Norton were regulated at time of sale.:T

    They cannot understand why two years ago my complaint was returned to me saying they were not regulated! head .....!!!!....:mad:

    Norton tried to say that because i resubmitted my complaint to FOS after 2 years that it was outside the time limit, FOS dont agree and are writing to tell them this :D HA poke in the eye to Norton:cool:

    I just hope it doesnt take another 2 years for the complaint to be passed to an adjudicator.... more waiting i wonder if it costs them more the longer the wait????
    Brilliant news on this one anychance. I said it all along.

    Any insurance sold after the 14 january, 2005 had to be within FOS jurisdiction as ALL insurance sold after was regulated (and if it was not that is illegal I think!!!) so I would now get fos to fast track your complaint also. It was not your fault you given wrong advice by either Norton or FOS. I am sure they will understand if you ask. FOS sometimes only listen to what the firms tell them about jursidiction and dismiss complaints without first checking themselves.
  • Spud63
    Spud63 Posts: 117 Forumite
    Great news Any Chance, so pleased to hear it, good luck and keep us posted

    Clare.
  • ANY_CHANCE
    ANY_CHANCE Posts: 825 Forumite
    Will do ;)
    “most people give up just as they are about to achieve success”
    If you think you are going through hell keep going - Sir Winston Churchill
    If You Can't Change It, Change the Way You Think About It.
    SW, 13st5lb, -4 1/2, -1,(12st13.5lbs)
  • di3004
    di3004 Posts: 42,579 Forumite
    ANY_CHANCE wrote: »
    Will do ;)


    I agree with Marshallka, request for fast track, as it could have been your case would have been dealt with by now.
    Good luck.:beer:
    The one and only "Dizzy Di" :D
  • ANY_CHANCE
    ANY_CHANCE Posts: 825 Forumite
    Any ideas how best to do this,

    I did send a letter with the complaint saying hope it would be fast tracked but no mention of it, perhaps i could send another letter.

    I may even send a letter to their complaints department

    what do you think guys?
    “most people give up just as they are about to achieve success”
    If you think you are going through hell keep going - Sir Winston Churchill
    If You Can't Change It, Change the Way You Think About It.
    SW, 13st5lb, -4 1/2, -1,(12st13.5lbs)
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