easyJet compensation - tip

Zork

further to the above, I have just checked the Easyjet website and it appears that the problems may have been caused by staff at Barcelona airport.

Zork

alice

Just missed out on this as they let us know a couple of hours over 2 weeks!!As easyjet quote EC Regulation No 261/2004 in their notification of cancellation, the easiest way is to look at http://ec.europa.eu/transport/air/ru...ctsheet_en.pdf as richardw suggested (which is that very regulation) and quote that to them - its very concise and gets to the point - no arguments!

waster_2

WiseInvestor wrote:

Do you think passengers who bought tickets for 1p+Tax have paid for the product they're buying? Of course not. In order to sell at this price the airline has to pack in lots of flights at very little cost. The slightest hiccup sends the whole operation into chaos. Personally, I'd never rely on a low cost airline to get me to a business meeting/wedding/funeral simply because everything is planned on a tightrope. Going on holiday, however, is another matter entirely where a couple of hours sat in an airport lounge is no great disaster given the price I've paid for my tickets.

My point, however, is that the surge of low cost carriers is undoutebdly fantastic news for us, the consumers. It would be crying shame to lose them simply because some EU court has decreed that all passengers deserve the same service/protection/compensation, irrespective of how much they've actually paid.

Of course £300 in the pocket is a result for the OP, but the rest of us may not be so lucky in future.

Of course you've paid for the product. Whether it is 1p or £500+ is up to the provider of the product or service. Not the customer. You could make an offer to treat but highly unliley that they'd accept it!

The point is that low cost should nbot mean thay can ride rough shod over the customer. I would suggest that all the cistomer wants is what they were promised. A flight from A to B. Often a small delay will be acceptable even if inconvenient.

What is not acceptable is for any airline to just cancel flights becasue it suits THEM. If they cannot get themselves organised to provide even the base product, then they deserve to be hit for compo. We are not talking about delays or cancellations over which they have no control. We are talking decsions taken for commercial, economic and operational reasons. If they do not want to operate a particular flight, then do not sell tickets for it. Simple, surely? If you do sell tickets, at whatever price, then get your customers from A to B as you promised, external factors excepted. Otherwise you are just a bunch of l*ing, cheating, devious, money grabbing b*stards.

And whats more, they even employ “customer service” agents to then lie and tell people they are not entitled to any compo when they clearly are. I'm just glad that their aircraft servicing and maintenace are formally regulated, otherwise where else would they be making economic decisions?

iceman_2

waster wrote:

What is not acceptable is for any airline to just cancel flights becasue it suits THEM.

I'm just glad that their aircraft servicing and maintenace are formally regulated, otherwise where else would they be making economic decisions?

I don't think these cancellations are because it suits easyJet, beleive me they would much rather not cancel flights. Most of the cancellations are due to crew shortages: firstly there is a worldwide shortage of properly qualified pilots (affecting all airlines); secondly the former Ops Director decided to reduce crew ratios to an insufficient level (this is now being remedied as he's been sacked, crew numbers are rising but obviously can't happen overnight).

The second statement is somewhat outrageous, easyJet views safety as BY FAR their number one priority, massively above cost, and massively above the legal minimum standards, and will under no circumstances compromise safety. If you don't beleive that, compare Ryanair and easyJets published accounts, and see who spends considerably more on maintenence.

Edited to add maintainence cost from financial reports: Ryanair for yr 2005 E38m, easyjet for yr ending 30sep05 £119m

hammy_the_hammer

imagine though when you had something like the french air traffic control strike...if you were cynical you could cancel flights from places like newcastle to belfast (where you may have multiple flights a day) where you have half empty planes.. and put all the people from one half empty plane onto another half empty flight later in the day.....i'm sure they wouldn't do such things though as it would be downright dishonest

jimmymac87

flying is a fairly tempremental (sp?) business; so all the airlines have precautions, insurance schemes etc to protect themselves should compensation need to be paid out. Ultimately it is worked into the cost, and has been since these low cost airlines began; so I think its right that the person above claimed wha tis rightly there for him/her, and if others are affected, for them to claim too - it may make the airlines more inclined the keep the service running efficiently if there are financial implications.

belfastgal

i was e-mailed on 26/7/06 at 7pm to say my return flight to belfast on 11th aug at 13.55 was cancelled.it was just a few hours short of the full 2 weeks, also the next flight back to belfast wasnt until 20.20 that same evening. ( more than the 4 hours stated) a bit inconvenient as we will be out of our hotel on 11th aug at 12 noon. do you think i have a claim to compensation ?

belfastgal

i was e-mailed on 26/7/06 at 7pm to say my return flight to belfast on 11th aug at 13.55 was cancelled.it was just a few hours short of the full 2 weeks, also the next flight back to belfast wasnt until 20.20 that same evening. ( more than the 5 hours delay stated) a bit inconvenient as we will be out of our hotel on 11th aug at 12 noon. do you think i have a claim to compensation ? meant to say the flight in question is from england only....

Budgeteer_2

My wife and I arrived at the check in desk at 5am to be told our flight had been cancelled. We could come back the same time the next day or travel to another airport for an evening flight, which we did.
I wrote to easyjet claiming compensation and a refund for bus fares, but heard nothing. I rang them and got a friendly guy who had all my details, and sorted the refund in minutes. However he claimed that they were not liable for compensation because a crew member rang in sick last minute, and there was nothing they could do.

I am not convinced that a member of staff being sick is "an extraordinary circumstance that could not have been avoided even if all reasonable measures had been taken". I contacted an advisor at the AUC but was told that if the airline was claiming extraordinary circumstances they could not persue the complaint. They reckon all I can do is take them to court...

richardw

It isn't, airlines have crew on standby, just in case any are sick.