I'm Fuming - Comet sells "Extended Warranty" to disabled 90-some y.o.

lnz

I just spoke with an old friend, a disabled 90-some year old lady living on benefits, and I learnt that last month she went to Comet to buy a small television and they told her (or so she understood) she had to have an extended 5 years warranty for an additional 75 pounds.

Besides the fact that she could hardly afford to spend an additional 75 pounds, how callous, how heartless for them to sell a 5 (FIVE!) year extended "warranty" to an old, obviously frail, wheelchair bound woman knowing full well that the manufacturer's warranty would probably be sufficient for her and in a couple years time, should the television break, and should she need one, she could buy a new one for that money.

And I cannot even tell her that, in my opinion, she did not need to buy this so-called warranty, because she is not well enough.

I'm totally fuming!

Comet, if you read this: SHAME ON YOU!!!!

Lawrence

UK2010

Hmmm......

Esqui

UK2010 wrote: »

Hmmm......

I know... being able to buy a new TV for £75?

Maybe she said she'd want a quicker resolution on any problems so as not to be without the TV for very long if it did break.

Kite2010

You can get a full refund on extended warranties up-to 45 days after they get issued I believe.

UK2010

Surely someone on benefits at that age would have asked a friends opinion on whats good to buy now (who probably would have offered to go with them) or got a cheap second hand one from a local ad paper?

Torby

Lawrence, perhaps you could vent some of your anger in the Comet store, perhaps a bit calmer however, you may (with your old friends consent, and the ensuing bad publicity for Comet) succeed in getting the policy cancelled?....if what you say is true, then it may have been mis sold and there is a case to answer....then again, perhaps she thought it was a good idea to take the policy....all the facts aren't available to you....but as I say....perhaps if you spoke to Comet on her behalf, all you have to say to her is..."perhaps you don't really need the policy, with your authority and the documents perhaps I could have a discreet word with them at the Comet store"...and...get her a refund....or are you only able to vent about it on a forum?

Mr_Lahey

lnz wrote: »

I just spoke with an old friend, a disabled 90-some year old lady living on benefits, and I learnt that last month she went to Comet in Hereford to buy a small television and they told her (or so she understood) she had to have an extended 5 years warranty for an additional 75 pounds.

Besides the fact that she could hardly afford to spend an additional 75 pounds, how callous, how heartless, how -- may I say evil? -- for them to sell a 5 (FIVE!) year extended "warranty" to an old, obviously frail, wheelchair bound woman knowing full well that the manufacturer's warranty would probably be sufficient for her and in a couple years time, should the television break, and should she need one, she could buy a new one for that money.

And I cannot even tell her that, in my opinion, she did not need to buy this so-called warranty, because she is not well enough.

I'm totally fuming!

Comet, if you read this: SHAME ON YOU!!!!

Lawrence

Why didn't she just say no?

UK2010

Will the op come back? Seems a lot of 1 post threads recently.

tandraig

there are only another 7 posts! give the OP time!
when i worked for argos we just asked when selling goods if the buyer wanted the warranty. if the answer was no - that was fine - we then explained if they wanted to take it out then they had a further time to do that. It came up on the till! the script i mean - no pressure.
but i have been in other stores and they push their own warranty as if not taking it out means you are stupid - Im not taken in but an old lady of 90 plus may be. and some of these so called warrantys arent worth the paper they are written on.
in many cases you are paying for rights you have anyway!
I would ask this lady if she is happy to pay for the warranty explaining to her that its expensive for what it is. if she isnt happy then call to cancel.

UK2010

tandraig wrote: »

there are only another 7 posts! give the OP time!

Hmm. Nope. I think it's another wind up!

TurkishDelight

My 70 year old grandma insists on renting her telly.
We've explained over and over that she could easily replace it if it broke with the money she saved, but she likes the security.
Some people just prefer it to have a warranty.