Any idea who's favour this is going to go in?

Hintza

From reading this thread I think you have been done by someone playing the system and I would be very hacked off. As you point out RM have probably done their bit butyou should start a claim with them and probably point out you think that the recipient is at it. They might have more luck and might get a result somehow.

You will have learnt from here that if you accept PayPal you really need to cover yourself. One other point is just to glance at a buyers feedback before posting.

Sending heavy items by Royal Mail can be quite expensive and i think you will find couriers cheaper contact APC overnight for some quotes.

Any chance of an item listing so we all know what to watch out for?

Do not give up 99% of buyers are fine!

soolin

Graham_Devon wrote:

It's a fair idea. But, how would that work when the parcel or package has been delivered, but you get a chargeback or a claim. RM aint gonna pay out, as as far as they are concerned, they have done their bit.

So, your actually paying more, for the same outcome?

In this case, the buyer I believe has taken delivery of the monitor as she asked the e-mail question about the thing. So RM have done their job. She still won the case. So I would have paid more, to gain nothing?

For items over £32 I would always use special delivery so I could either prove it was delivered to stop a paypal chargeback or refund and reclaim off the RM.
For items under £32 I would probably gamble on not getting a dishonest buyer, in 2000+ sales I don't think I have had one yet. So again i would still be in a position to make a full refund and reclaim from the RM using my COP.

You may well have been targetted as your terms made it fairly clear you would be sending it uninsured. Therefore the buyer (and I am assuming for the sake of the argument that the buyer is dishonest) knows you can't claim against the RM and also can't stop a chargeback so you were a soft target.

Soo

soolin

Hintza wrote:

From reading this thread I think you have been done by someone playing the system and I would be very hacked off. As you point out RM have probably done their bit butyou should start a claim with them and probably point out you think that the recipient is at it. They might have more luck and might get a result somehow.

!

The problem is that the item was over £32 and sent standard mail, so no claim is possible against the RM.

Soo

Hintza

soolin wrote:

The problem is that the item was over £32 and sent standard mail, so no claim is possible against the RM.

Soo

Very good point Soo. The thing is you can imagine the RM will probably have had quite a few claims already and will not be best pleased either.

You wonder how many fraudulent claims they do get caused by buyers like this!

soolin

Hintza wrote:

Very good point Soo. The thing is you can imagine the RM will probably have had quite a few claims already and will not be best pleased either.

You wonder how many fraudulent claims they do get caused by buyers like this!

I'd like to think they keep some sort of record, I'm sure they do for us sellers as once when I called about a lost claim form they went through everything they had on their computers from me in the past year or so!

If they do get a lot of claims for the same address then they must surely consider they either have someone dishonest, or, just as importantly a problem with the local sorting office, or mybe that is too logical? :j

Soo

Ivana_Tinkle

Of course, it's entirely possible that your buyer is completely honest but has a very dodgy postie (or someone very dodgy working at their local sorting office). We had one particular postman for about four months, during which time I reckon about 80% of our post either went missing or arrived having obviously been tampered with. Complaining to the Royal Mail had no effect at all. I stopped buying anything by mail order in the end as I was wasting so much time chasing up "lost" parcels. (Luckily, our new postie is lovely and everything arrives safe and sound now.)

claysam

Ivana_Tinkle wrote:

Of course, it's entirely possible that your buyer is completely honest but has a very dodgy postie (or someone very dodgy working at their local sorting office). We had one particular postman for about four months, during which time I reckon about 80% of our post either went missing or arrived having obviously been tampered with. Complaining to the Royal Mail had no effect at all. I stopped buying anything by mail order in the end as I was wasting so much time chasing up "lost" parcels. (Luckily, our new postie is lovely and everything arrives safe and sound now.)

But the OP stated that the buyer had already asked questions about the monitor, questions that can only be asked when the item was in front of them.

shelly

Graham_Devon wrote:

So I left the buyer neutral feedback, because she had gone against what was said in the ad.

Personally I think you should take out your terms in your auctions that state you aren't responsible for parcels getting lost if the buyer doesn't take out insurance. It obviously stands for nothing, as has been stated by other posters the insurance is for your benefit should this ever happen again. In future if the item is more than £32 you could add the cost of insurance onto p+p regardless of whether the buyer wants it or not. Then if this happens again you are covered one way or another.

Also I must admit that any auctions I look at that have your kind of terms on, I just bypass them straightaway. Terms like yours make me think the seller won't be helpful if the item doesn't arrive or gets damaged.

MyUserNamesTaken

claysam wrote:

But the OP stated that the buyer had already asked questions about the monitor, questions that can only be asked when the item was in front of them.

You're assuming that the seller didn't post a photo of the monitor in his auction, in which case the third button could be seen.

GeDink

isn't it possible to dispute the paypal claim by putting in a 'counter-claim' (not sure what it's called!) saying you think this is a fraudulent claim? Am sure I've read it somewhere on Paypal.