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Gas leak
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Hi
I live in a housing association property, and as such have gas safety checks every year. Our most recent was on 16th Feb, where the plumber (?) advised that the pipe form the boiler into the attic was too short. He put it back into place, but said we would need it replacing.
My OH has had to put it back at least 5 times since then, as the hatch is above my DDs bedroom, we called HA on Friday to chase up repair. They advised they would call back, but nobody did. We then smelled gas strongly last night, called the emergency repair line who passed on our details to the company who has carried out the check. After speaking to the guy who had done it, we were advised that he had contacted HA on his return to the office on 16th Feb, to request their repair to be put through.
Today, I have called HA to chase, and been told that they have not been notified of the repair, despite the fact that they have sent out a repair letter stating works will be completed by 16th April - I was told this had never been sent and if it was it was to notify us that a gas safety check was due. Tried to explain that we had had they're letter regarding this, and one confirming the date from the company but was told I was wrong!!
The only advice they could give was to turn off the boiler - which is our only supply of hot water, I am pregnant and have 5 year old daughter. They also said that the part has been ordered but can't give any timescale on when this will be in and repair done.
Do we have anything that we can do about this as the housing association are being completely unhelpful and with it being gas surely this should be repaired urgently?
I live in a housing association property, and as such have gas safety checks every year. Our most recent was on 16th Feb, where the plumber (?) advised that the pipe form the boiler into the attic was too short. He put it back into place, but said we would need it replacing.
My OH has had to put it back at least 5 times since then, as the hatch is above my DDs bedroom, we called HA on Friday to chase up repair. They advised they would call back, but nobody did. We then smelled gas strongly last night, called the emergency repair line who passed on our details to the company who has carried out the check. After speaking to the guy who had done it, we were advised that he had contacted HA on his return to the office on 16th Feb, to request their repair to be put through.
Today, I have called HA to chase, and been told that they have not been notified of the repair, despite the fact that they have sent out a repair letter stating works will be completed by 16th April - I was told this had never been sent and if it was it was to notify us that a gas safety check was due. Tried to explain that we had had they're letter regarding this, and one confirming the date from the company but was told I was wrong!!
The only advice they could give was to turn off the boiler - which is our only supply of hot water, I am pregnant and have 5 year old daughter. They also said that the part has been ordered but can't give any timescale on when this will be in and repair done.
Do we have anything that we can do about this as the housing association are being completely unhelpful and with it being gas surely this should be repaired urgently?
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...We then smelled gas strongly last night, called the emergency repair line who passed on our details to the company who has carried out the check. ...
If you smell gas, call free on 0800 111 999
http://www.nationalgrid.com/uk/Gas/Safety/"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
What sort of pipe are you talking about from the boiler to the attic? Unlikely that you have a gas pipe routed via your attic, so what is the connection to the gas smell?
Your gas supply will come into the house at ground level and terminate at your boiler. If this on the ground floor, there should be no gas pipe upstairs, unless you have gas fires or other gas appliances there.
What exactly is the pipe that your OH has 'put back'?No free lunch, and no free laptop
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some sort of a flue I think? I don't really know to be honest! it's like a plastic drainpipe0
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picture please? I wonder if it could be a condensate drain or overflow from a tank??
In any case, if you smell gas call 0800 111999 and they will send someone to investigate/make safeFeudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..0 -
C_Mababejive wrote: »picture please? I wonder if it could be a condensate drain or overflow from a tank??
In any case, if you smell gas call 0800 111999 and they will send someone to investigate/make safe
She said it's 'like a plastic drainpipe'-bit large for a condensate drain. And why would that go into the loft? Even if the boiler were upstairs, it must go down.No free lunch, and no free laptop0 -
I am surprised that the office did not immediately advise the customer to ring the gas emergency service.
Maybe some retraining is needed?Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..0 -
the guy who carried out the check said it could be releasing carbon monoxide.Well where does it go from the loft? It clearly isn't a gas leak, it sounds like unburnt fumes from your boiler.
didn't realise there was a difference, aren't the unburnt fumes still gas?
we have put up a carbon monoxide detector in the area below the loft hatch just to be on the safe side, and are only turning on the boiler when hot water is needed, but surely the housing association have some sort of requirement to actually get this fixed asap?0 -
It's not a leak from the supply pipe, in which case you would call the emergency gas number.
Yes they do, if there is a risk of fumes escaping. I don't understand their reluctance to sort it out.
However we still haven't established what this pipe is-it can't be the main flue pipe from your boiler, if it's plastic!
Where is your boiler positioned in the house, and where does the flue go from it?-on a modern boiler it normally exits horizontally out of the nearest outside wall. Only a very old boiler will have a conventional vertical flue out through the roof.
Make and model of boiler would help.No free lunch, and no free laptop0
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