bt online account

Mark_In_Hampshire

will-in-estoril wrote: »

It begs the question: if BT does not bill you, they cannot give you advance notice of a direct debit. Should they then be collecting it?

No. The DDs would have to be suspended until the billing is sorted out, as you are supposed to be given notice of the amount to be debited before it is taken.

will-in-estoril

Mark_In_Hampshire wrote: »

No. The DDs would have to be suspended until the billing is sorted out, as you are supposed to be given notice of the amount to be debited before it is taken.

My question was rhetorical more than anything else!

BT has an obligation to make bills available to its customers, something in these circumstances it is failing to do. Can customers have any confidence that it will at least automatically spend direct debits?

Snapey_2

BT have screwed up on my bill between December and March. The latest bill was supposed to be online on either the 14th or 15th it is now the 17th and the bill is still not online and it is only showing calls between February and March. I have phoned them and they confirmed that there was an error with my online account, no s--t Sherlock :T.

Good news is 7 more days and it bye bye BT from me. I am off to the Post Office.

Bad news is that BT appear to have forgotton the phonecall that was made to them in December telling them that I did not want to continue with another 12 month contract, They are now threatening me with a fine. I wish them the best of luck with that..

rabsteele

Well that's another week and still no fix for my online billing. They have a new message saying they are still working on the problem and I see they have even made grammatical errors in this message. It is not a good advert for a company we all depend on for essential services. Could it be a language problem that's at the heart of all the trouble?
I live in hope of having an online billing system that works. It's the one thing I like about the internet. I can sort my finances from home. Computers don't make mistakes. It's the people who work with them. Imagine this lot taking over digital banking contracts.

Heinz

rabsteele wrote: »

I live in hope of having an online billing system that works.

I'm a little bemused by your reports because I have never had a problem with my online BT account - so I'm wondering whether you are trying to access the same system as me.

My start point is HERE.

Do you start from there too?

Snapey_2

Heinz wrote: »

I'm a little bemused by your reports because I have never had a problem with my online BT account - so I'm wondering whether you are trying to access the same system as me.

Do you start from there too?

For me as I mentioned above the bill for the quarter Dec-Mar was not accessible online until I phoned to ask where it was.

Also the bill for the quarter before that the itemized calls were not in date order and it did not show calls sent via call diversion. Putting calls in date order would surely be an obvious thing to do?

Also, This wasnt a fault but they kept messing around with billing periods in the previous bills. The last twelve months with these and many other problems were the finals nail in the coffin for BT.

rabsteele

Heinz wrote: »

I'm a little bemused by your reports because I have never had a problem with my online BT account - so I'm wondering whether you are trying to access the same system as me.

My start point is HERE.

Do you start from there too?

Yes I start from the same place. Do you work for BT?

I have had this problem for about a month now and have spoken to 3 different BT people and had 3 different email replies. They have assured me last week they are giving it top priority. I am simply amused now with the whole thing. I never experienced such incompetence or lack of service from any company.

I_luv_cats

I can login ok BUT some things like manage Calling Features come with an error message.

There can be a lag of recent usage then it catches up again.

It said there are no bills for payment but still show a payment by DD due!

I think you get an email when a bill is produced.

rabsteele

When I log in to my account this is what I get:


Sorry, but for technical reasons we can't provide details of this account at the moment. We're working to fix this now. Please click here for more information.
If you have another account online you can view this by using the switch accounts menu above.

I am logged in and my telephone number and username and account number is all that I get. My account details from payments to recent usage are not available.

Brian64

rabsteele wrote: »

When I log in to my account this is what I get:


Sorry, but for technical reasons we can't provide details of this account at the moment. We're working to fix this now. Please click here for more information.
If you have another account online you can view this by using the switch accounts menu above.

I am logged in and my telephone number and username and account number is all that I get. My account details from payments to recent usage are not available.

I have been getting the same message the last 2 days when i try to view my bill.
Just spoke to bt advisor by web chat and was told bt have changed billing system and i'm still on old system and i would have to delete current account profile and re-register. HE deleted my details whilst i was chatting to him and said if i re-register i will be able to view my bill online in 48hrs.
Have tried to register new account as advised and keep getting the message UNEXPECTED ERROR PLEASE TRY LATER :mad:
Can't wait for my calling plan to end so i can leave BT. I used to think they were reliable but recent experience has told me different. The service has deteriated that much i doubt i will ever use them again.