bt online account

Ignite

I'm in coversation via the live assistance person, and it's painful trying to get any information out of them. My bill was also not available and I'm told that it will be 2 to 3 weeks for a fix!!!! Not a good start for BT with paper free billing for me.

luci

I managed to access online billing last night for the first time in days. However my recent usage hasn't been updated since 4 March.

rabsteele

BT_company_representative wrote: »

Hello forum members,


Further to your recent posts about problems accessing your BT.com eBilling account, we can confirm that work has been carried out to resolve this issue.


We are sorry for the inconvenience you have experienced, and can confirm that you should now be able to gain full access to your online account, view your online bills, view your recent usage and also manage your account online.



Paddy

Not so Paddy.

After being reassured yesterday by Bt staff that it would take 24 hours to implement the changes and that my account would be fully functional, it remains exactly the same. No access to the account at all. I am fed up with BT as a company. They seem to have too many technical problems with their internet services. They seem to have lots of Paddies reassuring us of good service on programs such as this but they are not capable of fixing the problems in any reasonable time scale. You lot make orange look like solid gold.

brewerdave

rabsteele, you have obviously not had to deal with HORRANGE Customer Services or you wouldn't make that last statement:eek:

craig5201

i have made a complaint to otelo about as i am fed up with this

so lets see how long bt will fix it now

rabsteele

brewerdave wrote: »

rabsteele, you have obviously not had to deal with HORRANGE Customer Services or you wouldn't make that last statement:eek:

I have had my moments with Orange in the past. Bt are no better. They seem to have more advisors but they are needed because they seem to have far more technical problems.
I have had 3 advisors so far waffle me on this one. I don't need any advisors, I need BT to fix their online billing system. It remains unusable. We live in hope.

brewerdave

My online account is nearly working now; Everything looks OK except for recent usage - its only showing calls from the last couple of days - nothing from the previous 6 weeks!!

rabsteele

I eventually received this email back from the forum moderation team.
I will give credit where it is due but so far I am still living in hope of having an online billing system that works.

I am sorry to hear you are still unable to access your eBilling account. This is a known issue, and I have reported it to the relevant team to get fixed. Whilst I don't have a fix date yet, I can assure you it'll be sorted as quickly as possible, as it is being investigated as a priority.

I will update you as soon as I know when this is due to be fixed.

will-in-estoril

It begs the question: if BT does not bill you, they cannot give you advance notice of a direct debit. Should they then be collecting it?

brewerdave

I asked a question online of BT re "recent calls usage" being incomplete (it only showed the last couple of days calls rather than ~ 8 weeks worth!).
I received a phone call then an email reply as below:-
"Thank you for your e-mail dated 14/03/10 regarding recent calls online.
As discussed today on xxxxxxxxxxx at 11:27 hours, I confirm that there is a technical error on BT.com website due to which the recent calls online are not updated correctly. It is in the process of the upgradation. Our technical team are aware of this and will be rectified quickly.
Please accept my apologies for the inconvenience due to this.
Please let me know if I can help with anything else."
I queried expected fix time, specifically was it going to be fixed by the time of my next bill in mid April - he couldn't give ANY guarantees !!