bt online account

craig5201

i came back to bt in oct last year and ever since i can make any changes to my online account like

change my payment date ( if i want to )
change my billing date ( if i want to )
my usage still showing my nov calls not from now
my last bill from 7 feb not on there
cant view or change my calling features

the only think i can change on my online account is my bank account info

i told them about 28 times now and from oct to now still not fix
a lot of them say i get it report and it will be fix it 7 days and some say i call you back when i have got a update

i dont know what to do as its doing my head do i have to call ofcom to get this matter sorted

twins4384

Don't know if this is part of your trouble or not, but I have had problems with online billing too. Here is part of the email I got in reply to my complaint.
______________________________________________________
Dear Mr ********,

Thank you for your email dated 27/02/10 regarding online bills and recent usage data.

I am really sorry that you are unable to access your bills and recent usage data online. As discussed this afternoon at 16:37 hours on your contact number 01*********, I have confirmed that is due to a maintenance upgrade of the eBilling system (eBPP). You will not be able to view your bills between 24/02/10 and 02/03/10.

All usage records will be loaded once the upgrade is complete and should be available for viewing by 03/03/10.

Thank you for your patience and co-operation in this matter. Please let me know if I can help with anything else.

We value your association with us.

Thank you for contacting BT.
________________________________________________

Mark_In_Hampshire

Since they have to notify you in advance of a direct debit, although they don't have to give any particular notice period, I'm presuming that they won't be collecting any direct debits over that period for customers with paper free billing. Er, no I'll bet they still do.

BT_company_representative

Hi Guys

The Issues with the online billing platform are being looked into as we speak, send me an email to the address in my profile with the problems you have having and I can have this sent off for investigation.

Cheers

Stuart

BT_company_representative

Hello forum members,


Further to your recent posts about problems accessing your BT.com eBilling account, we can confirm that work has been carried out to resolve this issue.


We are sorry for the inconvenience you have experienced, and can confirm that you should now be able to gain full access to your online account, view your online bills, view your recent usage and also manage your account online.


Please login to your online account via: http://www.bt.com/myaccount with your Username and Password.


If you should experience further issues accessing your account, or should find that you are still being asked to 'upgrade' when entering your account, please email forum.moderation.team@bt.com with the subject line 'BT.com eBilling Account Access' in the subject of the email.


Thank you for your patience and co-operation during this issue.

Cheers

Paddy

luci

Now getting this:-

Busy improving BT.com

We've temporarily closed part of your BT website so we can work on keeping it a great place to visit.

The new, enhanced site will be up and running soon.

If you want to order a new BT line, BT Total Broadband or BT Vision you can leave a contact number and we'll call you back within 48 hours.
Leave your details

Looking for help? Visit https://www.bt.com/help.

If you need to contact us for any reason, please visit Contact BT.

brewerdave

My account is now bo**oxed; this is the message I get today
Due to technical reasons we are currently unable to provide details for this account on our new billing system. We are working to make this available to you. In the meantime, if you require online access to this account we can arrange this for you, please click here to contact us. Our advisors will be happy to make the necessary changes.

craig5201

i just login on my online account and noting has change one bit still haveing the same probs

as i posted before

lemonskinny

I can't access my account online either. I'm getting exactly the same message as brewerdave.

rabsteele

I've been getting it for the last fortnight and every time I contact them they change my username and waffle me off with, "It will take 48 hours to be fully functional."
I was on the phone today and they tried to waffle me with the same thing again. Its at least reassuring to see others are in the same boat but it doesn't say much for Bt's competence at maintaining an online billing system.
We live in hope.
Maybe they have no records of my calls.

brewerdave

My account is now partially working - it tells me I have spent 46p on calls recently but when I drill down to the details it says no usage in the period !:rotfl::rotfl:
Having said that, some of the very strange entries which used to show against "payments" have now vanished and it correctly shows my D/Ds for the last 14 months.
OOOPPPS - spoke too soon - now giving me "access denied " message ........ Oh well