Trojan Possibly Crashing Avira?

Reluctant_spender

Delete all previous versions of Combofix and then follow these instructions, again for Combofix

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2

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Double click on Combo-Fix.exe & follow the prompts.

When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

Fire_Fox

I didn't know I had any previous versions of Combofix. I don't think I know how to delete it anyway, I have just emptied out my downloads file and now I can't find Combofix at all when I search my start menu. From the two windows you posted (thank you very helpful for dumbos!) I got the first window but never saw the second one. I will try again now.

Reluctant_spender

If you dont have any previous versions then just follow the instructions - I must have misread your post, my bad.

Fire_Fox

OK so I tried again to install Combofix and still did not get the chance to rename it instead it tried to run straight away, and then gave me a warning because I was running Superantispyware in real time. So I went to turn SAS off, but I don't think it is running in real time as I have not paid for this and it was not ticked? I also turned Avira off.

So I tried again with Combofix, and it got as far as the blue screen then several pop ups appeared too fast to read, but one said hotkey app was not working, then the entire computer did it's turning off trick again!! :eek: This is literally just turning off, no shut down process and starts up again as if nothing had happened, not at all the same as a crash.

aliEnRIK

reboot and keep pressing F8 at bootup to get into SAFE MODE and try again from there

Fire_Fox

Another attempt at Combofix and had the same hotkey problem but this time it didn't stop Combofix running. Got all the way through past rebooting itself up to preparing a log and then the laptop turned itself off again. Then when I turned back on Firefox was no longer my default browser.

ETA: cross post, will try safe mode thank you.

Fire_Fox

I went into safe mode and ran Combofix, it got to stage forty something before saying 'program cannot find .... ' repeatedly and then the laptop turned itself off again.

aliEnRIK

Sounds like parts of your operating system might be missing


Download CCLEANER
http://www.ccleaner.com/download/builds/downloading-slim
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)


reboot

Download GLARY UTILITIES
http://www.glaryutilities.com/download/gusetup_slim.exe
Run the ONE CLICK scan
Goto MODULES / SYSTEM TOOLS / WINDOWS STANDARD TOOLS / then run SYSTEM FILE CHECKER

Download and run the FREE version of DR WEB
http://www.freedrweb.com/download+cureit/gr/
Turn your anti virus OFF
Click CANCEL to the 'Would you like to read purchase terms now?' message
Click START click OK
It will auto QUICK scan
After that set to scan the WHOLE computer and press the 'play' icon

***DO NOT UPGRADE TO FULL VERSION***

If you get stuck at any point, post here what it was then jump straight to running Dr Web

Reluctant_spender

• We are going to run this special tool.
• Please download TDSSKiller.zip and save it to your desktop.
• Extract the zip file to your desktop.
• Double-Click TDSSKiller.exe to run it.
• When it finished press any key to continue.
• Let reboot if needed..

aliEnRIK

Reluctant_spender wrote: »

• We are going to run this special tool.
• Please download TDSSKiller.zip and save it to your desktop.
• Extract the zip file to your desktop.
• Double-Click TDSSKiller.exe to run it.
• When it finished press any key to continue.
• Let reboot if needed..

Whats that ones do spender?