My laptop wont start up!!

closed

throw the cd in the bin, if you can see the iso file, it's not a bootable cd, it needs to be burned as a disc image, not a file.

You might want to keep the old pc hard disk for backups, put it in a usb caddy.

Can you get to the command prompt? try

chkdsk c: /F

rose28454

I cant seem to get the disc to load. However I have run some diagnostic tests on the computer and now it lets me get to the sign on screen and then just shows timer and says preparing your desktop. It then just goes to a blank blue or black screen. It has now gone to thwe Administrator cmd exe page. I tried chkdsk c: /F as suggested and it says the type of file is ntfs. Cannot lock current drive
chkdsk cannot run because the volume is in use by another process. Would you like to scedule this volume to be checked the next time the system restarts (Y.N)

closed

what have you done

answer y, reboot

rose28454

closed wrote: »

what have you done

answer y, reboot

Yes I did. I have switched on again this morning and it has let me sign in and then we get to a blue screen with a box saying Window Explorer not working and a box saying Windows Search Indexer stopped working and was closed. Then no more. I tried to click on that link for the burner you sent me and every time it came up with a security alert saying it was infected. As I am using my DDS comp I dont want to take a risk.

closed

Not sure what's going on with the website, possibly been hijacked, as my AV is also blocking it, but it worked last night, and I scanned the software with 41 virus scanners, nothing found.

Could you please remove the post you quoted with the link, to stop anyone else clicking on it.

I've replaced the link with an alternative, but you may not need it as the pc is now getting further after the chkdsk.

Try safe mode again, if that doesn't work, try normal mode, ctrl alt del, task manager, new task

explorer.exe

if that doesn't work

cmd

if that doesn't work

rstrui

rose28454

closed wrote: »

Not sure what's going on with the website, possibly been hijacked, as my AV is also blocking it, but it worked last night, and I scanned the software with 41 virus scanners, nothing found.

Could you please remove the post you quoted with the link, to stop anyone else clicking on it.

I've replaced the link with an alternative, but you may not need it as the pc is now getting further after the chkdsk.

Try safe mode again, if that doesn't work, try normal mode, ctrl alt del, task manager, new task

explorer.exe

if that doesn't work

cmd

if that doesn't work

rstrui

Got as far as cmd and I now have a black screen with the prompts with the message C;\Windows\System32>
So what do I type?

closed

explorer

and

rstrui

rose28454

closed wrote: »

explorer

and

rstrui

I have typed that and it has done a system restore ( apparently ) but I am back to the blue screen with a message saying Windows Exploreer has stopped working.

closed

after a reboot?

did you have any other restore points to choose from>? if so, go back a bit further in time.

if you start explorer from task manager, do you get the start menu.

What data do you need to backup

Which operating system is it

rose28454

closed wrote: »

after a reboot?

did you have any other restore points to choose from>?

No it only gave me a restore point of 3.15 this afternoon. It just said it had done a restore and then went ot the normal blue sign on screen. Should I now go back further.?