Mystery shopping thread xiii ** please don't mention client names on here **

cte1111

lucylou wrote: »

Hi.How do you know if you are allowed to take babies or children with you?does it depend on the shop or the company?is it specified somewhere?thanks

If it doesn't say not to take children, then I presume that I can take my kids with me. The ones that you can't take children tend to be the banks for GFK, fast food for Gyp and nearly everything on RE. ESA don't seem to mind.

pinkprincess39

Rosy_Violet wrote: »

Just had a thought! Might be worth trying a different browser.I cannot set dates on another agency site when I am in Firefox. It will only respond to Internet Explorer.

Thanks for the tip but it still wont let me

Hollypear

Rosy_Violet wrote: »

I think feedback is important. Positive comments reassure and negative help you to improve. However personally I dislike points out of ten. I think they are an unnecessary marker for adults. I also dislike generic comments that are sent from proof readers. Comments from a script are impersonal and become meaningless.


And this isn't sour grapes. I have good scores from such companies however I will say that the agencies that use those systems tend to be the poor payers and most distant from their shoppers. Companies that take the time to respond personally make you feel more valued.

Climbs down from the soap box.:p

I do agree RV. Marks out of 10 are for kids at school. And it begs the question..if my report was well written why was it not 10. I once got a 9 from Tern that said it would have been a 10 but for one error in punctuation. I had accidentally put a comma instead of a full stop. Bit pedantic that.

Glamazon

got my first assignment through with ESA. :j

do they send the questionnaire by email? I can see the job sheet on the website but no questionnaire.

thanks

flyer

Glamazon wrote: »

got my first assignment through with ESA. :j

do they send the questionnaire by email? I can see the job sheet on the website but no questionnaire.

thanks

Is it the "staff knowledge" one?

Puzzcat

Afternoon all,

Just to add onto this conversation, many of the TNS and REACT jobs state no children and often to visit alone... I have also had to cancel one with ESA previously when my DD was off school and when I rang to ask, they said no children.. so best check first...!

Nice quiet day today, off out soon to do a lovely posh end supermarket..bit of drive, 2 hours round trip, but me and DD enjoy browsing round being posh...! (and no it won't make me much money but sometimes its nice to do things for fun too..!):j

Hope you busy MS'ers are having a successful day.. especially you deedee.. still can't get over 16 jobs in one day.... can't wait to see how you get on..:)

Rosy_Violet

Glamazon wrote: »

got my first assignment through with ESA. :j

do they send the questionnaire by email? I can see the job sheet on the website but no questionnaire.

thanks

Click on the job under survey and it opens up with all info. You need to read and check all click links....often several depending on job.
To print the questionnaire at the top it says Open Worksheet and thats the one to print.

mysterious_girl

cte1111 wrote: »

If it doesn't say not to take children, then I presume that I can take my kids with me. The ones that you can't take children tend to be the banks for GFK, fast food for Gyp and nearly everything on RE. ESA don't seem to mind.

Unless it's a pharmacy visit which includes at audit at the end. Or a funeral visit. Small supermarket visits are pretty much okay as you don't stand out as an MSer with kids in tow.

Glamazon

flyer wrote: »

Is it the "staff knowledge" one?

not sure. It's a travel agent one

Rosy_Violet wrote: »

Click on the job under survey and it opens up with all info. You need to read and check all click links....often several depending on job.
To print the questionnaire at the top it says Open Worksheet and thats the one to print.

found it! thanks RV. Just reading through it now

ETA - anyone know if doing Mystery shopping affects your SMP? Can't seem to find a definitive answer online!

paulherts

Is anyone else getting a lot of proofreading enquiries from RE and having to resubmit receipts.

It is doing my head in as the files I have already sent them are readable!

Cheers Paul