comp infected please help

fiddiwebb

melmar wrote: »

after a couple of hours nearly of running scans firstly Drweb that seemed to do the trick to download superantispyware which detected 12 problems and quarantined in safe mode.
rebooted and back to normal i thought best if i update malwarebytes and run that, one of the pop ups was Antivirus Soft will that be totally removed or should i find a tool for that.
lastly a big thank you,all the advice has been fantastic and i am very, very grateful,please if there is anymore i should do will you let me know,
thanks again
melmar

Hi melmar

Sorry for being a pain but could you update Malwarebytes again and run a full scan and then post the log file for that scan here when you have time.

melmar_2

i have tried to update Malwarebytes but it wont let me, keep getting error code, i have also tried to do it the way Andy posted but im not sure what im doing sorry.
Should i uninstall and then download again would that cure the problem,sorry to be a pain

fiddiwebb

melmar

No, no you are not being a pain.

Okay, uninstall Malwarebytes via Add or Remove Programmes, download the latest version of Malwarebytes from filehippo.com

Make sure its the latest version downloaded, open it and then update it and run a full scan.

If it doesn't work come back and we'll try something else.

melmar_2

i unistalled then downloaded latest version opened it and tried to update again but still getting error code- Error 732: Error updating the database or product. Check Internet connectivity.
This what i found in Malwarebytes help section,but their is no problem with internet connection.

fiddiwebb

melmar

Try this Malwarebytes manual update file............

http://www.malwarebytes.org/mbam/database/mbam-rules.exe

melmar_2

thanks fiddiwebb,will do if i dont get back on will post tomorrow, need matchsticks to keep my eyes open,lol,must be my age catching up thank you again.

melmar_2

Hi been back to Malwarebytes and no matter what i try it will not let me update,have uninstalled,downloaded etc still no joy or i am i running the right one- its database is 3458-and when i try to update i kep getting error code posted below.
Have also re-run Superantispyware this morning which sorted one problem and Spybot which found nothing so its just Malwarebytes that im stuck on or hopefully running right one.
thanks in advance

fiddiwebb

Malwarebytes dtabase version should be 3746 now.

Did you download the Malwarebytes update file in post #36?

Did you try Reluctants online scan in post #26?

Reluctant_spender

Ok - another option for you is to click here --> http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/

That is a direct link to Kaspersky standalone anti virus programme. It will have the latest definitions so as long as you can download it all should be ok.

Download it and run it.

If that fails then I have another suggest.

There are enough of us here to sort this out.

aliEnRIK

Reluctant_spender wrote: »

Ok - another option for you is to click here --> http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/

That is a direct link to Kaspersky standalone anti virus programme. It will have the latest definitions so as long as you can download it all should be ok.

Download it and run it.

If that fails then I have another suggest.

There are enough of us here to sort this out.

Does that remove them or just scan and log?