comp infected please help

melmar_2

no i dont have another computer sorry,do you mean at the end of your post try it anyway thanks

Reluctant_spender

fiddiwebb wrote: »

Do you have access to another computer and a usb memory stick?

If you do download this........ http://www.superantispyware.com/portablescanner.html

........try running it on the infected computer.

Whilst downloading the above also download Dr Web Cure it;

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on launch.exe to start the program.
• Cancel any prompts to download the latest CureIt version and click Start.
• At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
• When complete, click Select All, then choose Cure > Move incurable.
  (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• Now put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
• Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

melmar_2

i can only try to download in safe mode is that ok

fiddiwebb

Okay, try it.

Reluctant_spender

If that fails - can you get to this site and run an online site

http://www.eset.com/onlinescan/

melmar_2

update it has let me download Drweb but mesage keeps popping up when trying to open the download of superantispyware Windows Installer ;The system adminstator has set policies toprevent this installation.
News to me i am going to re boot and try the Drweb and put results back on here, thank you to both for support

fiddiwebb

melmar wrote: »

update it has let me download Drweb but mesage keeps popping up when trying to open the download of superantispyware Windows Installer ;The system adminstator has set policies toprevent this installation.
News to me i am going to re boot and try the Drweb and put results back on here, thank you to both for support

mesage keeps popping up when trying to open the download of superantispyware Windows Installer

That's the malware blocking it, probably work if you downloaded it onto another computer and then put in on a usb stick or cd and then run it on the infected computer.

Reluctant_spender

melmar wrote: »

update it has let me download Drweb
News to me i am going to re boot and try the Drweb and put results back on here, thank you to both for support

Hopefully Dr Web will do enough to let you install superantispyware.

andy2004

if you have access to the web, and you still cant update malwarebytes, i've uploaded the latest rules.ref for you.
http://homepage.ntlworld.com/andy.chambers/rules.ref version 3747 <downloaded and uploaded 22:00
the file needs to be put into folder
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\

melmar_2

after a couple of hours nearly of running scans firstly Drweb that seemed to do the trick to download superantispyware which detected 12 problems and quarantined in safe mode.
rebooted and back to normal i thought best if i update malwarebytes and run that, one of the pop ups was Antivirus Soft will that be totally removed or should i find a tool for that.
lastly a big thank you,all the advice has been fantastic and i am very, very grateful,please if there is anymore i should do will you let me know,
thanks again
melmar