3mobile have declined my quidco cashback.

Tony5101

without being too controversial - are the people that are complaining about not receiving cashback, really saying that they would not have entered their purchase contract with xx supplier, had Quidco not offered the cashback?
As this strikes me as quite an odd way of thinking? Surely, you either want something at xx price / otherwise you don't buy, and look elsewhere.

Personally, I have always looked at cashback as a nice to have bonus, on something that I would have been spending/buying anyway.
I would never make a purchase decision solely based on whether a 3rd party is going to give me something for nothing.

I don't know for certain, but would think that the cashback that we receive via these sites, is a proportion of the reward that they themselves are getting from a specific retailer - else they wouldn't have a revenue stream to even exist. So it really is in their interests to investigate where possible or appropriate any declined transactions (as this means their referral fee has been declined too) Therefore I also presume that before they show any declined transactions on your account, they will have already done some sort of validation.

Anyhow - that's my 2p's worth - just to end - cashback is never/has never been guaranteed, so don't base ANY purchase with ANY retailer on the fact that it'll end up being £xx cheaper after cashback.

Tony

ps - just to add - I've actually had 3 - 3mobile transactions track/validate and pay successfully via Quidco in the past - but as above, these were phones that I was going to buy anyway.

(Hope you're not all bored by now!)

Old_Gold

Tony5101 wrote: »

without being too controversial - are the people that are complaining about not receiving cashback, really saying that they would not have entered their purchase contract with xx supplier, had Quidco not offered the cashback?
As this strikes me as quite an odd way of thinking? Surely, you either want something at xx price / otherwise you don't buy, and look elsewhere.
!)

No I would not have bought at the full price neither would I have needed to. If you see an offer you have a choice to go for it or not. There is obviously n agreement between the affiliates and 3 and therefore there should be a lawful obligation for them to have a system in place to oversee this agreement. There is no point where a customer is given the choice of declining the order if not given the cashback.
The interesting point is whether it is the responsibility of quidco or 3 if the transaction goes wrong. It should be quidco but if they are not prepared to stand up for their customer then the customer has the right to go for 3 as they are the ones supposedly declining the offer. The onus should also be on them to prove the reason for their actions.
I would also like to bring your attention to another issue that has been very much at the heart of this forum for many years. This site has fought for many years to guide and protect those who have taken out contracts with mobile networks through various phone retailers. If they would have taken the attitude you are suggesting then no one would have got their money back when refused by some retailers on the flimsiest of excuses. MSE did a lot to help those who were entitled to something they were expecting and did not receive. Your way of thinking would be they should have paid fourty pounds a month and been grateful instead of the cashback amount reducing it to what they had decided was the amount they were prepared to pay.

scoobydoob

Old_Gold wrote: »

The interesting point is whether it is the responsibility of quidco or 3 if the transaction goes wrong. It should be quidco but if they are not prepared to stand up for their customer then the customer has the right to go for 3 as they are the ones supposedly declining the offer. The onus should also be on them to prove the reason for their actions.

That's exactly it. They are ADVERTISING the cashback. You the customer are FOLLOWING the RULES laid out. If they cannot come up with a valid excuse for not paying you the money then you are DUE it. I can't believe people just accept it. The more other retailers see what is happening, the more they'll be tempted to pull the same stunt and the cashback game will be over.
Say for every 3000 sales this retailer makes of a basic package 2000 people can't be bothered to challenge the cashback refusal. Well that's a nice 65k in the retailers pocket. An amount they were supposedly willing to pay out.

Tony5101

Old_Gold wrote: »

No I would not have bought at the full price neither would I have needed to. If you see an offer you have a choice to go for it or not. There is obviously n agreement between the affiliates and 3 and therefore there should be a lawful obligation for them to have a system in place to oversee this agreement. There is no point where a customer is given the choice of declining the order if not given the cashback.
The interesting point is whether it is the responsibility of quidco or 3 if the transaction goes wrong. It should be quidco but if they are not prepared to stand up for their customer then the customer has the right to go for 3 as they are the ones supposedly declining the offer. The onus should also be on them to prove the reason for their actions.
I would also like to bring your attention to another issue that has been very much at the heart of this forum for many years. This site has fought for many years to guide and protect those who have taken out contracts with mobile networks through various phone retailers. If they would have taken the attitude you are suggesting then no one would have got their money back when refused by some retailers on the flimsiest of excuses. MSE did a lot to help those who were entitled to something they were expecting and did not receive. Your way of thinking would be they should have paid fourty pounds a month and been grateful instead of the cashback amount reducing it to what they had decided was the amount they were prepared to pay.

So are you saying that you did take out this contract based on the amount of cashback then or not - as your first sentence doesn't really make any sense.
"No I would not have bought at the full price neither would I have needed to."

Knowing that the cashback wasn't guaranteed - you should question yourself whether you consider this to be a particularly wise decision that you made.

As an obvious long term MSE user - surely you have seen these types of posts before?!?

When you signed up to Quidco, you agreed to their T&C's - regardless of whether you now feel that they're unfair or not - as it clearly states that the retailers decision to pay cashback is final.

With regard to your statement about MSE helping people in the past - this is something that we do have an element of agreement on - to a point!
Cashback inducements by phone retailers - where unfavourable T&C's were being used, were/have been exposed and quite rightly so. My attitude towards this type of thing is obviously as strong as yours is - HOWEVER that is an entirely different siutation to yours - as Quidco didn't sell you anything, ie it's not the retailer. And at no point did 3 tell you ANYWHERE, that they would pay you £xx amount of cashback.

Bottom line is - you bought into a contract @ £xx per month, you got your choice of phone and minimum term contract and tariff . It would appear that you've done the sums yourself and included the cashback amount in your calculations to justify the monthly spend, and bring your line rental down to £xx, and now you don't feel it's worth it any more.

Unfortunately I would have to put this one down to experience and call it a hard lesson learnt.

I'll just add though - good luck in chasing Quidco or 3 (whichever you decide is liable)

Tony

scoobydoob

Tony5101 wrote: »

Unfortunately I would have to put this one down to experience and call it a hard lesson learnt.
Tony

Ok Tony, you're obviously not too fussed whether you get your cashback or not and don't think it's even worth complaining when you are turned down for NO LEGITIMATE REASON whatsoever. But some folk on this thread clearly feel cheated when a deal is advertised and is not delivered.....and no proof of the reason is given.

Old_Gold

Tony5101 wrote: »

So are you saying that you did take out this contract based on the amount of cashback then or not - as your first sentence doesn't really make any sense.
"No I would not have bought at the full price neither would I have needed to."

Knowing that the cashback wasn't guaranteed - you should question yourself whether you consider this to be a particularly wise decision that you made.

As an obvious long term MSE user - surely you have seen these types of posts before?!?

When you signed up to Quidco, you agreed to their T&C's - regardless of whether you now feel that they're unfair or not - as it clearly states that the retailers decision to pay cashback is final.

With regard to your statement about MSE helping people in the past - this is something that we do have an element of agreement on - to a point!
Cashback inducements by phone retailers - where unfavourable T&C's were being used, were/have been exposed and quite rightly so. My attitude towards this type of thing is obviously as strong as yours is - HOWEVER that is an entirely different siutation to yours - as Quidco didn't sell you anything, ie it's not the retailer. And at no point did 3 tell you ANYWHERE, that they would pay you £xx amount of cashback.

Bottom line is - you bought into a contract @ £xx per month, you got your choice of phone and minimum term contract and tariff . It would appear that you've done the sums yourself and included the cashback amount in your calculations to justify the monthly spend, and bring your line rental down to £xx, and now you don't feel it's worth it any more.

Unfortunately I would have to put this one down to experience and call it a hard lesson learnt.

I'll just add though - good luck in chasing Quidco or 3 (whichever you decide is liable)

Tony

"No I would not have bought at the full price neither would I have needed to."
Thankyou Tony I am always ready to have a free english lesson. I think the subject is the full price and therefore the 'neither would I have had to' refers to the fact that I would not have needed to have paid the full amount 3 charged to get the phone if I had chosen to still buy that particular phone. So my apologies if you did not understand that.
As far as I know quidco have set up as a business and not just helping people out of the goodness of their heart. They may state there is no guarantee of receiving the cashback but that does not absolve them from haaving a system that backs up their implied if not stated promise to give you the cashback. Therefore even if you are the most wise of mse shoppers you will still expect the deal to go through.
I was amazed that even on the quidco site itself the number of complaints from quidco users with similar problems.
All shoppers are different and if you are a shopper who is happy to goods no matter what then fair enough. This is obviously not the case with many or Martin would not have been able even to set up this site never mind enjoy the success he has had. You know something Tony even the Sheriff of Nottingham didn't reckon that Robin Hood had a case.:D We will fight for you rights even if you dont want us to.:money:

DarkConvict

The thing you have to remember with cashback, is that these are individually negotiated deals with the cashback websites, not yourselfs.
As such those that buy direct or via another shop are not entitled to receive any cashback, the offer price is not shown on the retailers website.

The retailers do not advertise the price, the cashback website does, however as stated already its the retailer that has the final say. Also you have to look at cashback in general, these are based on any order on the website based on certain conditions.

The only place where you can really complain about cashback is where it is part of the contract, such as insurance details or mobile contracts brought via 3rd parties like CPW group where cashback is an actual contract with the retailer.

malid

scoobydoob wrote: »

Ok Tony, you're obviously not too fussed whether you get your cashback or not and don't think it's even worth complaining when you are turned down for NO LEGITIMATE REASON whatsoever. But some folk on this thread clearly feel cheated when a deal is advertised and is not delivered.....and no proof of the reason is given.

My cashback was rejected a couple of years ago. I have had several 'enquiries' to no avail. I know all cookies were cleared and Quidco kept asking for an order number which I gave them, but they maintained 3 said it was incorrect. I did not manage to get any sense out of 3.

Have chalked it up to experience. Yes it was attractive and there may be a bit of a scam but not worth wasting any more time over as far as I am concerned.