Vodafone Changing early upgrade period.

N20Y1D

robt wrote: »

But you are still failing to grasp the fact that upgrading early has never formed part of your contract. You were told this before the Vodafone rep mentioned it.

Of course it is part of the contract, when I negotiating I was told I would only have to pay one month full price as Vodafone would allow me (as they allow all of their customers) to upgrade 60 days before the end of the contract.

robt_2

N20Y1D wrote: »

Of course it is part of the contract, when I negotiating I was told I would only have to pay one month full price as Vodafone would allow me (as they allow all of their customers) to upgrade 60 days before the end of the contract.

Then the salesman/woman was at fault - because it does not form part of the contract. I accept you will refuse to believe this so good luck with it, but people are clearly wasting their time telling you this.

gtaz

No it may not be part of the contract but you was told this when being sold the new upgrade. Maybe a verbal contract or at least a lying salesman.

That is no different to a salesman walking into your home and telling you that if you buy this *insert what you are buying here* then you will get this *insert reason to buy here*. That is mis-selling. How about long ago when 'timeshare' and 'holiday clubs' where under scrutiny, the problem is people get told all these glorious reasons to sign up for something, in Vodafone and 3's case an early free upgrade, then it fails to materialise.

Or how about a Solar Energy guy telling you that you will save lots of money in energy bills if you sign up and buy this, then it turns out you save very little, no it isn't in the contract but they were wrong to mis-sell, its all the same. It is unethical, arguably a verbal agreement/contract and just plain wrong to the customers who were told these things before they signed.

Vodafone and 3 should honor the promise of the early upgrades they sold to their customers and phase it out with the new upgrades as people come along. That would be ethical business. Vodafone rep care to disagree?

gtaz

robt wrote: »

Then the salesman/woman was at fault - because it does not form part of the contract. I accept you will refuse to believe this so good luck with it, but people are clearly wasting their time telling you this.

That salesman/woman is representing and selling a product on behalf of the company. Them being it fault when you are sold something isn't something you should dismiss. No it isn't in the contract but again, not good business.

robt_2

gtaz wrote: »

That salesman/woman is representing and selling a product on behalf of the company. Them being it fault when you are sold something isn't something you should dismiss. No it isn't in the contract but again, not good business.

I agree it is not good business, I have not said otherwise