Easyjet re-schedule

angel001

If anyone hears anything, please let us know :mad:

lucinad

not heard anything yet, did you log on to the other email, it takes you to a page with your question on it mine says in progress, i emailed wed morning at 11.11

angel001

I drove to the airport today and asked at the easyjet desk. They looked up my flight and said it had not been rescheduled at all! Give me strength! They did say they had a couple of other people who had come in to ask the same thing - am sure the whole plane load will end up going in to check! Going to look up my emails now. You'd think if they'd sent out incorrect emails, they would have sent another to state this by now, wouldn't you?
What a service!

Inactive

easyjet could not arrange a booze up in a brewery.:(

Send an email to andy@easyjet.com

spiro

angel001 wrote: »

I drove to the airport today and asked at the easyjet desk. They looked up my flight and said it had not been rescheduled at all! Give me strength! They did say they had a couple of other people who had come in to ask the same thing - am sure the whole plane load will end up going in to check! Going to look up my emails now. You'd think if they'd sent out incorrect emails, they would have sent another to state this by now, wouldn't you?
What a service!

Can I suggest everyone who checks with Easyjet posts details of the flights they have confirm have not been changed. It may save others all the hassle especially if you are considering going to the airport.

lucinad

angel001 wrote: »

I drove to the airport today and asked at the easyjet desk. They looked up my flight and said it had not been rescheduled at all! Give me strength! They did say they had a couple of other people who had come in to ask the same thing - am sure the whole plane load will end up going in to check! Going to look up my emails now. You'd think if they'd sent out incorrect emails, they would have sent another to state this by now, wouldn't you?
What a service!

which airport did you go to check at? if it was liverpool wish i had known you could have checked mine too lol i fly 8th aug from liverpool if anyone gets news on that flight!

angel001

It was Glasgow and, right enough, when I checked my easyjet.com there was no change at all. Have you checked it?

angel001

Should have said our flight is to London in April.

lucinad

i have logged into my easyjet today and it was there saying that 1 of my flights was disrupted to click to amend so did so and was offered different day/times so have changed my flight going on a saturday night now instead of sunday afternoon thank god it is changed without needing to ring the "help"line
so if you are still waiting to hear go and check your page hth

Consumer40

I have experienced very similar treatment at the hands of easyJet.

Yesterday I received an email telling me that my flight details had been changed. The link provided took me to a page that asked me to confirm whether the amended times were acceptable. But there were no details of any amended flights.

Today I received a further email advising that the original email was sent in error - my flights were not changed, they were cancelled! Just to add to the impression that easyJet's IT is second rate, today's email was quarantined as a suspected phishing attack (it was genuine - I did check).

I was permitted to transfer on to other flights and have been able to save my holiday by booking additional accommodation at a cost.

I did consider taking the refund that easyJet offered and cancelling the holiday but I could not see any way of recovering the cost of the accommodation. My insurance would have covered any non-refundable accommodation costs if the flight was cancelled due to mechanical failure or because the airline had ceased trading but there does not seem to be any cover if the airline can't be bothered to fly.