Do you get banned from selling if your star ratings are too low?

custardy

theres no reason you cant contact them and ask,sounds like an error TBH

fedupwiththeworry

custardy wrote: »

theres no reason you cant contact them and ask,sounds like an error TBH

Thanks.

Are they able to change their ratings if they realise they done them wrong ?

TIA

fedupwiththeworry

The buyer just came back and said that he voted 10 in all sections. That's using a Spanish to English translator on the message anyhow.

I thought it was only between 1-5 ?

Maybe he thought 1 was 10 ?

Hasn't offered to change anything.

Am I right in saying the ratings are updated straight away as this is how I've worked out it was this particular buyer or are they a few days later ?

Also is it possible to leave feedback then do your ratings a few days later on as if that's the case then it may be a different Buyer ?

TIA

soolin

I always thought the seller dashboard took a few days to update, but with all the changes and glitches on ebay at the moment I can't be sure of anything any more.

Norma_Desmond

I've recently taken a hit on my DSRs despite glowing feedback from my buyers
I'm down to 4.6 even on my communication and yet I always thank buyers for their payment AND let them know the instant their item is posted; what do they want, flippin' Hamlet's soliloquy?
I'm sure some folk are scoring 1s on the stars by accident.

fedupwiththeworry

Well if it takes a few days then it could have been another buyer. This one did say something was wrong with his purchase in his feedback, but didn't contact me directly regarding it (a £4.99 item) and it wasn't a major thing anyway IMO.
However if it was that buyer, for them to leave 1's across the board when surely it should only have been a 1 in the "item as described" section is wrong and seems to be acting out of spite.
I suppose as the seller there's nothing I can do though ?

fedupwiththeworry

Norma_Desmond wrote: »

I've recently taken a hit on my DSRs despite glowing feedback from my buyers
I'm down to 4.6 even on my communication and yet I always thank buyers for their payment AND let them know the instant their item is posted; what do they want, flippin' Hamlet's soliloquy?
I'm sure some folk are scoring 1s on the stars by accident.

Sorry to hear that, luckily I'm still in the 4.8's for everything except P/P which is in the 4.7's.

Like you I always let the buyer know the items been sent plus always send the day after payment is rec'd during the week.

fedupwiththeworry

fedupwiththeworry wrote: »

Well if it takes a few days then it could have been another buyer. This one did say something was wrong with his purchase in his feedback, but didn't contact me directly regarding it (a £4.99 item) and it wasn't a major thing anyway IMO.
However if it was that buyer, for them to leave 1's across the board when surely it should only have been a 1 in the "item as described" section is wrong and seems to be acting out of spite.
I suppose as the seller there's nothing I can do though ?

Updating this post as I've run a few reports and indeed this is the transaction in question that has caused the problems. He left me 1's across the board and it wouldn't have been a mistake as this guy has been around long enough to know what they are doing.

Why not email any concerns first ?

To leave 1's for the other areas such as desp, comm, p/p is ludicrous and there should be some way of redressing the balance.